ZipRecruiter

Log In

1

In Insurtech Jobs (NOW HIRING)

MGT Insurance

Senior Customer Service Lead

Denver, CO

$140K - $180K/yr

Ideally in insurtech, fintech, or a high-growth startup * Experience owning a CS tech stack (Intercom experience strongly preferred) * Strong data fluency - comfortable pulling and interpreting CS ...

ApTask

Client Partner - Manufacturing

Chicago, IL

$180K - $200K/yr

Exposure to emerging tech trends in InsurTech and digital insurance solutions. About ApTask: ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to ...

MGT Insurance

Senior Customer Service Lead

Madison, WI

$140K - $180K/yr

Ideally in insurtech, fintech, or a high-growth startup * Experience owning a CS tech stack (Intercom experience strongly preferred) * Strong data fluency -- comfortable pulling and interpreting CS ...

AgentSync, Inc.

Technical Trainer

Denver, CO · On-site

$33.50 - $44.50/hr

Nice to have * Experience in Insurtech or compliance-adjacent industries * Familiarity with AgentSync or insurance distribution and licensing workflows * Experience supporting customer ...

Applied Systems, Inc.

Technical Program Manager

$132K - $170K/yr

We're pushing what's possible in Insurtech and doing it inside a culture built on trust, inclusion, and growth. The Role at a Glance Role: Technical Program Manager Team: Devops Engineering Location:

MGT Insurance

Senior Customer Service Lead

Denver, CO · On-site

$140K - $180K/yr

Ideally in insurtech, fintech, or a high-growth startup * Experience owning a CS tech stack (Intercom experience strongly preferred) * Strong data fluency - comfortable pulling and interpreting CS ...

next page

Showing results 1-20

All JobsIn Insurtech Jobs

In Insurtech information

What are some common challenges faced by professionals working in Insurtech, and how can they be addressed?

Professionals in Insurtech often encounter challenges such as integrating new technologies with legacy insurance systems, navigating complex regulatory requirements, and managing data privacy concerns. To address these, it's important to foster strong cross-functional collaboration between technology, compliance, and business teams. Staying updated on industry regulations and investing in ongoing professional development can help you adapt to evolving standards and technologies. Embracing agile methodologies and open communication within your team also supports smoother project delivery and innovation.

What is the difference between In Insurtech vs Insurance Underwriter?

AspectIn InsurtechInsurance Underwriter
Required CredentialsTypically a degree in business, finance, or technology; certifications like CPCU or ARM are commonDegree in finance, economics, or risk management; professional certifications like CPCU or FCAS often required
Work EnvironmentTech-driven, innovative startups or digital platforms within insurance companiesTraditional insurance companies, underwriting departments, or brokerage firms
Employer & Industry UsagePrimarily in insurtech startups and digital insurance providersEstablished insurance companies, underwriting agencies, and brokers

In Insurtech roles focus on leveraging technology to improve insurance processes, often requiring a background in tech or data analysis. Insurance Underwriters evaluate risks and determine policy terms, typically within traditional insurance firms. While both roles involve risk assessment, In Insurtech emphasizes innovation and digital solutions, whereas Underwriters focus on risk evaluation within established frameworks.

What are insurtech jobs?

Insurtech jobs are roles within companies that use technology to innovate and improve the insurance industry. These positions can include software developers, data analysts, product managers, actuaries, and customer experience specialists, among others. Professionals in insurtech work on creating digital solutions, such as online insurance platforms, artificial intelligence for claims processing, or data-driven risk assessment tools. The goal is to make insurance more accessible, efficient, and customer-friendly through technology.

What are the key skills and qualifications needed to thrive in an Insurtech role, and why are they important?

To thrive in an Insurtech role, you need a strong background in insurance fundamentals, data analytics, and technology, often supported by a degree in business, computer science, finance, or a related field. Familiarity with tools such as cloud platforms, machine learning algorithms, API integrations, and industry-standard software like Guidewire or Duck Creek is highly valuable. Exceptional problem-solving, adaptability, and effective communication are crucial soft skills for driving innovation and collaborating with cross-functional teams. These competencies are essential for navigating the rapidly evolving Insurtech landscape, delivering customer-centric solutions, and maintaining a competitive edge.
More about In Insurtech jobs
What cities are hiring for In Insurtech jobs? Cities with the most In Insurtech job openings:
What states have the most In Insurtech jobs? States with the most job openings for In Insurtech jobs include:
What job categories do people searching In Insurtech jobs look for? The top searched job categories for In Insurtech jobs are:
In Insurtech jobs near you
Infographic showing various In Insurtech job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 91% Full Time, 1% Temporary, and 7% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Senior Customer Service Lead

MGT Insurance

Denver, CO

$140K - $180K/yr

Other

Posted 25 days ago

Job description

About MGT Insurance
MGT is the first AI-driven, neo-insurer focused on evolving commercial P&C insurance for the brokers and small business owners. By combining the expertise of industry veterans with state-of-the-art technology, we are ushering in the next evolution of commercial insurance and working to move the industry forward through the use of modern technology, better processes, and a rock-star team. We seek visionary leaders who thrive in dynamic, entrepreneurial settings, and excel in autonomous roles.
MGT is the first AI-driven, neo-insurer focused on evolving commercial P&C insurance for the brokers and small business owners. By combining the expertise of industry veterans with state-of-the-art technology, we are ushering in the next evolution of commercial insurance and working to move the industry forward through the use of modern technology, better processes, and a rock-star team. We seek visionary leaders who thrive in dynamic, entrepreneurial settings, and excel in autonomous roles.
We are looking for a motivated Customer Service (CS) Leader with an entrepreneurial spirit and building/operating muscle to join our team. As a Customer Service Leader, you will play an important role in defining our CS function, including leading and developing a team of CSRs, providing customer feedback to help shape our products, supporting sales opportunities, and enhancing our internal CS tooling and reporting.
You have experience leading a team to deliver a best-in-class customer experience in a high-growth, fast paced environment and fully embraces AI/agentic solutions. You are curious, adaptable, and a strong relationship builder, with the ability to thrive in a fast-paced environment that values speed, iteration, and continuous improvement.
What you'll do
  • Team Leadership and Development. Lead and mentor a team of Customer Success Representatives that embodies our core values and operational goals.
  • Drive Operational Excellence and Data-Driven Insights. Refine the Customer Success motion as we scale, including developing staffing models and shaping our tooling to support growth. Build and maintain the CS reporting infrastructure to enable data driven decisions and to surface strategic insights and clear narratives for executive and investor audiences.
  • Own the outcome. You'll lead the team to ensure we deliver best in class service, achieving CSAT, throughput, and AI/automation targets.
  • Cross-Functional Collaboration and Partnerships: You will bridge the gap between customers and internal teams by channeling feedback into product and platform development
Who You Are
  • 5+ years of experience, 3+ years as a direct CS leader or manager. Ideally in insurtech, fintech, or a high-growth startup
  • Experience owning a CS tech stack (Intercom experience strongly preferred)
  • Strong data fluency - comfortable pulling and interpreting CS metrics and reports
  • Effective communicator across audiences
  • Strong leadership skills with a focus on empowerment, positive-mindsets, collaboration and ability to inspire a team of direct reports
  • High ownership mentality
  • Comfort operating in a fast-moving, ambiguous environment where you build the playbook as you go
  • You don't need to be an AI expert, but you're curious and willing to adopt AI tools to work smarter and deliver better results.
What We Offer
  • Competitive salary and benefits package.
  • Leadership role in shaping the future of a modern digital insurance platform.
  • A collaborative and forward-thinking work environment.
Compensation
$140,000-$180,000 annual base salary + bonus + equity (commensurate with experience and dependent on location)
We recognize that no candidate will meet every qualification and encourage individuals with relevant experience and interest in the role to apply.
Please note: MGT does not accept unsolicited resumes from staffing vendors, including recruitment agencies and/or search firms. Please do not forward resumes to our jobs alias, MGT employees, or any other company location. Any submittals without a prior signed agreement will become property of MGT.
Our Commitment to Diversity, Equity & Inclusion
At MGT, inclusion drives excellence and belonging sustains it. We believe diverse perspectives make us stronger, more innovative, and more connected to the people we serve. We value every voice, champion equity, and create space where all people can grow and succeed together.
Equal Employment Opportunity Statement
MGT is proud to be an Equal Opportunity Employer. We do not discriminate in employment opportunities or practices based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, military or veteran status, or any other status protected by applicable law.
All employment decisions are based on qualifications, merit, and business needs. We are committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and employment process. If you need assistance or accommodations, please contact us at accommodations@mgtinsurance.com.
Disclaimer
This job description is intended to outline the general nature and level of work performed by employees in this role. It is not an exhaustive list of all responsibilities, duties, or qualifications required. MGT Insurance reserves the right to modify, interpret, or apply this job description in any way the company deems appropriate.

Apply