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Implementation Specialist Jobs in Washington (NOW HIRING)

Hendall Inc

Implementation Specialist

Rockville, MD · Remote

$70K - $95K/yr

OVERVIEWThe Implementation Specialist provides technical assistance and implementation support for a large, multi‑state behavioral health data collection and reporting program. This role works ...

Hendall Inc

Implementation Specialist

Rockville, MD · On-site

$70K - $95K/yr

OVERVIEW The Implementation Specialist provides technical assistance and implementation support for a large, multi-state behavioral health data collection and reporting program. This role works ...

Hendall

Implementation Specialist

Rockville, MD · On-site +1

$70K - $95K/yr

OVERVIEW The Implementation Specialist provides technical assistance and implementation support for a large, multistate behavioral health data collection and reporting program. This role works ...

Epiq

Implementation Specialist

Washington, DC · On-site +1

$60K - $70K/yr

The Implementation Specialist is primarily responsible for leading new client implementations, client contract changes, and internal or special projects. Each project relies on a customized plan that ...

New

Epiq

Implementation Specialist

Washington, DC · Remote

$60K - $75K/yr

The Implementation Specialist is primarily responsible for leading new client implementations, client contract changes, and internal or special projects. Each project relies on a customized plan that ...

New

Gehc

Implementation Specialist

Washington, DC · On-site

$60K - $90K/yr

Summary As the Implementation Specialist, you will use your technical knowledge to install, monitor, and customize clients' systems for GE HealthCare's patient care infrastructure portfolio after an ...

Monex

API Implementation Specialist

Washington, DC · On-site

$95K - $110K/yr

API Implementation Specialist Location: Washington, D.C.; (Hybrid, after 90 days In-person) Status: Full-time; Exempt Reports to: Senior Manager of Embedded Solutions Typical Work Hours: 8:30 a.m. to ...

Monex USA

API Implementation Specialist

Washington, DC · On-site

API Implementation Specialist Location: Washington, D.C.; (Hybrid, after 90 days In-person) Status: Full-time; Exempt Reports to: Senior Manager of Embedded Solutions Typical Work Hours: 8:30 a.m. to ...

Monex USA

API Implementation Specialist

Washington, DC · On-site

$95 - $110/hr

API Implementation Specialist Location: Washington, D.C.; (Hybrid, after 90 days In-person) Status: Full-time; Exempt Reports to: Senior Manager of Embedded Solutions Typical Work Hours: 8:30 a.m. to ...

NSS

Financial Implementation Specialist

Washington, DC · On-site

$79 - $85/hr

NSS in search of a Finance Implementation Specialist to serve a client of ours that is a leader in workforce development and change management for government organizations. T he F in a n c e I m p l ...

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Implementation Specialist information

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How much do implementation specialist jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for implementation specialist in Washington is $38.61, according to ZipRecruiter salary data. Most workers in this role earn between $28.61 and $39.47 per hour, depending on experience, location, and employer.

What does an implementation specialist do?

An implementation specialist works with companies that adopt new software systems, making sure the system meets the client’s needs. As an implementation specialist, your duties are to assist with the installation and customization of software as a service (SaaS) systems. Your responsibilities include collecting data about company objectives and facilitating training sessions for company employees. Depending on the size of your client company and the scope of the system implementation, you may work independently or with a team of implementation specialists. As an implementation specialist, you report to an implementation manager or engagement manager.

How does an implementation specialist interact with clients and internal teams during a project rollout?

As an Implementation Specialist, you serve as the primary point of contact between clients and your company during the project rollout phase. You’ll coordinate closely with clients to understand their requirements, provide training, and troubleshoot any issues that arise. Internally, you collaborate with project managers, developers, and support teams to ensure a smooth transition from sales to deployment, addressing both technical and process-related challenges. Effective communication and organization are key, as you often balance multiple projects and stakeholders simultaneously.

What are the key skills and qualifications needed to thrive as an implementation specialist, and why are they important?

To thrive as an Implementation Specialist, you need strong project management skills, technical aptitude, and a background in business or information technology. Familiarity with CRM software, data integration tools, and relevant certifications such as PMP or ITIL are often valuable. Excellent communication, problem-solving, and customer service skills help build client trust and ensure smooth onboarding processes. These skills are crucial for successfully deploying solutions, meeting client expectations, and driving long-term customer satisfaction.

What is the difference between Implementation Specialist vs Customer Support Specialist?

AspectImplementation SpecialistCustomer Support Specialist
Primary FocusDeploying and configuring products or services for clientsAssisting customers with troubleshooting and ongoing support
Required SkillsTechnical knowledge, project management, communicationProblem-solving, communication, product knowledge
Work EnvironmentProject-based, client-facing, technical teamsCall centers, help desks, customer service teams
CertificationsRelevant technical or industry certifications often preferredCustomer service or support certifications beneficial

While both roles involve client interaction, Implementation Specialists focus on deploying and configuring products, ensuring successful implementation. Customer Support Specialists primarily handle ongoing support and troubleshooting. The roles differ in scope, with Implementation Specialists often working on projects from start to finish, whereas Customer Support Specialists provide continuous assistance post-implementation.

Is implementation specialist a stressful job?

Implementation specialists often face pressure to meet project deadlines and ensure client satisfaction, which can contribute to stress. The role requires strong organizational skills, problem-solving, and the ability to manage multiple tasks simultaneously, making it potentially demanding but also rewarding for those comfortable with fast-paced environments.

Is implementation specialist entry level?

Implementation specialists can be entry-level or require some experience, depending on the company and industry. Entry-level roles typically require basic knowledge of the company's products or services, strong communication skills, and sometimes relevant certifications. More advanced positions may demand prior experience with project management, technical skills, or specific tools.
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Implementation Specialist jobs near you
Infographic showing various Implementation Specialist job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 8% Part Time, 2% Temporary, and 7% Contract. Highlights an 83% Physical, 4% Hybrid, and 13% Remote job distribution, with an average salary of $80,305 per year, or $38.6 per hour.

Implementation Specialist

Hendall Inc

Rockville, MD • Remote

$70K - $95K/yr

Full-time

Re-posted 14 days ago

Job description

OVERVIEWThe Implementation Specialist provides technical assistance and implementation support for a large, multi‑state behavioral health data collection and reporting program. This role works directly with state substance use and mental health agencies to support data-related activities, assist with system and process adoption, and help identify and resolve routine implementation issues. Implementation Specialists are assigned by region, with one position supporting each U.S. Department of Health and Human Services (HHS) Region. Positions will be filled in Boston, MA; New York, NY; Philadelphia, PA; Atlanta, GA; Chicago, IL; Dallas, TX; Kansas City, MO; Denver, CO; San Francisco, CA; and Seattle, WA.DUTIESOrganize and provide technical assistance to state substance use and mental health agencies related to behavioral health data collections, reporting processes, and related systemsDesign and implement intensive training and technical assistance plans, including plans for site visitsConduct needs assessments and develops individualized and large group technical assistance plans based on the outcome of the assessmentSupport implementation activities across the assigned region, including coordination with state contacts and internal project staffRespond to routine questions from state partners regarding data submission processes, schedules, and required proceduresAssist states with understanding and following standardized data collection and reporting guidelinesTrack milestones, implementation status, issues, and follow-up actions within assigned regionParticipate in regular project calls, training, and internal coordination meetingsPrepare and contribute to quarterly summaries and status updatesMaintain clear documentation of technical assistance activities and implementation support providedFollow established project procedures related to data confidentiality, quality assurance, and system usePerform other implementation and support duties as assigned by project leadershipMINIMUM QUALIFICATIONSMaster's degree in public health, social sciences, health administration, or a related fieldAt least five years of experience supporting or implementing healthcare, behavioral health, public health, or human services projectsKnowledge of implementation science and experience designing engaging presentations and training materials for varied audiencesExperience providing technical assistance, coordination, or implementation support to external partners, such as state agencies, Federal or State Government grantees, or service organizationsExperience conducting site visits to gather information and provide training and technical assistanceExperience using technical assistance tracking toolsStrong written and verbal communication skillsAbility to manage multiple tasks and priorities in a structured project environmentComfort working with standard office and collaboration tools (e.g., Microsoft Word, Excel, email, virtual meeting platforms)Ability to travel locally and within region, as neededPREFERRED QUALIFICATIONSExperience working with Federal Government grantees, state-level behavioral health, healthcare, or public health programsFamiliarity with multi-state or national data collection or reporting initiativesStrong presentation and public speaking skillsSalary Range: $70,000 to $95,000 per year depending on experience and geographic locationFor a complete listing of benefits, please visit our careers page at www.hendall.com/careers Hendall Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.