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Implementation Coordinator Jobs in Rochester, NY

Trillium Health

Patient Experience Coordinator

Rochester, NY · On-site

$17.25 - $22.75/hr

Patient Experience Coordinator Department: Clinic Position type: Full-Time FLSA: Non-Exempt Job ... Partners with department leaders to address patient experience challenges and implement sustainable ...

New

Highland Hospital

RN Care Coordinator

Rochester, NY · On-site

$77K - $93K/yr

Under general direction, the Clinical Care Coordinator/Case Manager's role is to coordinate ... implementing care plans for medically complex patients * Prepares patient for discharge by ...

SUNY Brockport

Area Coordinator

Brockport, NY · On-site

$57K - $62K/yr

Supports implementation of Residential Curriculum. Student Conduct and Incident Response ... Coordinator, at Determinations or requests for reasonable accommodation will be made on a case-by ...

LaBella Associates

Operations Coordinator

Rochester, NY · On-site

$65K - $75K/yr

We are currently hiring a full-time (40 hours/week) Divisional Operations Coordinator in our ... by implementing thoughtful, practical, and innovative strategies that support our employees and ...

LaBella Associates

Operations Coordinator

Rochester, NY · On-site

$65K - $75K/yr

We are currently hiring a full-time (40 hours/week) Divisional Operations Coordinator in our ... by implementing thoughtful, practical, and innovative strategies that support our employees and ...

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All JobsImplementation JobsImplementation Coordinator JobsImplementation Coordinator Jobs in Rochester, NY

Implementation Coordinator information

See Rochester, NY salary details

$32K

$60.9K

$132.9K

How much do implementation coordinator jobs pay per year?

As of Aug 15, 2026, the average yearly pay for implementation coordinator in Rochester, NY is $60,931.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,400.00 and $66,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an implementation coordinator?

To thrive as an Implementation Coordinator, you need strong project management skills, attention to detail, and usually a bachelor’s degree in business, IT, or a related field. Familiarity with project management software (such as Asana or Trello), CRM systems, and sometimes certifications like PMP or Agile are valuable. Excellent communication, problem-solving abilities, and the capacity to manage multiple priorities are standout soft skills in this role. These skills are essential to ensure smooth onboarding of clients, successful project delivery, and effective collaboration across teams.

What does an implementation coordinator do?

An Implementation Coordinator is responsible for overseeing and managing the process of introducing new systems, products, or services within an organization. They work closely with clients, project teams, and stakeholders to ensure smooth and efficient onboarding, training, and integration. Their duties often include creating project plans, tracking progress, troubleshooting issues, and communicating updates to all parties involved. The goal is to ensure that the implementation process meets company standards and client expectations while staying on schedule and within budget.

How does an implementation coordinator typically collaborate with cross-functional teams during a project rollout?

Implementation Coordinators work closely with cross-functional teams such as product managers, IT specialists, sales, and client support to ensure smooth project rollouts. They act as a bridge, facilitating communication, aligning timelines, and managing expectations among stakeholders. Regular meetings, status updates, and documentation are key aspects of this collaboration. By proactively addressing potential roadblocks and keeping everyone informed, Implementation Coordinators help deliver projects on time and within scope.

What is the difference between Implementation Coordinator vs Project Coordinator?

AspectImplementation CoordinatorProject Coordinator
Required CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like PMP are a plusSimilar educational background; certifications like CAPM may be preferred
Work EnvironmentWorks closely with clients and technical teams during project rolloutsCoordinates project activities across teams, often in office settings
Employer & Industry UsageCommon in IT, healthcare, and consulting industries during implementation phasesWidely used across industries for overall project management support

While both roles involve coordinating activities, Implementation Coordinators focus on executing specific project implementations, often with technical or client-facing responsibilities. Project Coordinators oversee broader project timelines and resource management. Understanding these differences helps in choosing the right career path or job search focus.

What is the role of an implementation coordinator?

An implementation coordinator manages the process of deploying new systems, products, or services within an organization. They coordinate between clients, project teams, and vendors to ensure timely and successful implementation, often utilizing project management tools and communication skills. Their responsibilities include planning, scheduling, and troubleshooting to meet project goals and client requirements.

What are popular job titles related to Implementation Coordinator jobs in Rochester, NY?

For Implementation Coordinator jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Implementation Coordinator jobs in Rochester, NY look for?

The top searched job categories for Implementation Coordinator jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Implementation Coordinator jobs?

Cities near Rochester, NY with the most Implementation Coordinator job openings:

Implementation Coordinator jobs near you
Infographic showing various Implementation Coordinator job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, and 4% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $60,931 per year, or $29.3 per hour.

Patient Experience Coordinator

Trillium Health

Rochester, NY • On-site

$17.25 - $22.75/hr

Other

Posted 3 days ago

New

Job description

Job Title: Patient Experience Coordinator
Department: Clinic
Position type: Full-Time
FLSA: Non-Exempt
Job Summary:
Join us and be part of a mission-driven team that prioritizes innovation, collaboration, and continuous development. Under the direction of the Manager, Quality, the Patient Experience Coordinator is responsible for developing the strategy and leading implementation to improve understanding and results across our patient experience metrics. The Patient Experience Coordinator provides coaching and support to the agency to ensure effective, successful patient experiences and improve patient satisfaction and outcomes, supporting our operations. The Patient Experience Coordinator will be the organization's designee to receive, respond to, and follow up on patient feedback.
Duties/Responsibilities:
  • Leads and supports organization-wide initiatives that enhance the patient experience and promote a culture of patient-centered care.
  • Partners with department leaders to address patient experience challenges and implement sustainable improvement strategies.
  • In collaboration with applicable stakeholders, leads the effort to develop clear standards and expectations regarding patient experience while being attentive to the individual culture of each health center.
  • Understands the patient journey and which aspects of the patient experience drive satisfaction, as well as dissatisfaction.
  • Analyzes patient satisfaction surveys, feedback, and experience metrics to identify trends, opportunities, and actionable recommendations.
  • Serves as the primary point of contact for patient feedback, including compliments, concerns, and complaints, ensuring timely follow-up and resolution.
  • Monitors, investigates, and documents patient feedback, concerns, corrective actions, and resolutions in accordance with organizational standards.
  • Monitors and investigates incidents related to challenging patients and provides feedback and recommendations accordingly.
  • Conducts regular site visits and observations to assess the patient environment, patient-staff interactions, and opportunities to improve service excellence.
  • Regularly reviews interior and exterior atmosphere for patient comfort, accessibility, safety, cleanliness, décor, updated signage, posters, and promotional materials.
  • Develops and facilitates training and educational programs that support exceptional patient experiences and customer service skills.
  • Leads the Patient Experience Committee and participates in cross-functional meetings, workgroups, and quality improvement initiatives.
  • Supports case conferences and interdisciplinary discussions to ensure patient concerns and outcomes are appropriately addressed and documented.
  • Prepares and presents patient experience reports, findings, and recommendations to leadership, departments, and committees.
Miscellaneous
  • Requires the ability and commitment to respect and support patients, other employees, and visitors with various lived experiences.
  • Requires individual demonstration of commitment to the mission, vision, One Trillium values, behaviors, and modeling them in the organization.
  • Responsible for maintaining the confidentiality of all patient, client, employee, protected, and proprietary information.
  • Employees are accountable for meeting the performance standards of their departments and must participate as requested in compliance audits and quality improvement plans.
  • Required to participate in continuous improvement of job responsibilities and organizational or work processes to advance the organization or department.
  • Other specific duties as assigned.
Required Skills/Abilities:
  • Strong written and oral communication skills
  • High proficiency in Word, Excel, Outlook, and PowerPoint
  • Able to work independently and manage workflows in a fast-paced and highly confidential environment
  • Excellent organizational skills and attention to detail
  • Ability to multitask
Education and Experience:
  • Minimum 3 years of experience working in a clinical or healthcare setting, focusing on customer service and de-escalation
  • Minimum Associate's in Community and Human Services
  • Minimum 1 year of experience with EMR systems; Epic strongly preferred

Physical Requirements:
While performing the duties of this job the employee is required to stand, sit, walk, use hands to finger, handle, or feel; reach with hands and arms, talk and hear. Occasionally the employee must stoop, bend and lift or move up to 25 lbs. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

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