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Itsm Developer Jobs (NOW HIRING)

Starr Insurance Companies

ITSM Manager

New York, NY · On-site

$59 - $81.25/hr

ITSM Manager Job Summary The IT Service Management (ITSM) Manager is responsible for leading the ... ServiceNow certifications (System Administrator, Application Developer, or Implementation ...

Starr Insurance Companies

ITSM Manager

New York, NY · On-site

$59 - $81.25/hr

ITSM Manager Job Summary The IT Service Management (ITSM) Manageris responsible forleading the ... ServiceNow certifications (System Administrator, Application Developer, or Implementation ...

ADP - RNOOID0029990995

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ITSM Support Engineer

Deerfield Beach, FL · On-site

Support customers across Tollanis business lines for all ITSM needs * Collaborate with and mentor peer support and engineering staff, sharing technical knowledge and assisting with team onboarding

ADP - RNOOID0029990995

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ITSM Support Engineer

Deerfield Beach, FL · On-site

Support customers across Tollanis business lines for all ITSM needs * Collaborate with and mentor peer support and engineering staff, sharing technical knowledge and assisting with team onboarding

LTM

ServiceNow ITSM Manager

Manhattan, NY · On-site

$59.50 - $81.75/hr

LTM is seeking a ServiceNow ITSM Manager to lead the organization's ITSM capabilities with ... Developer or Implementation Specialist • Experience deploying or scaling ServiceNow in a global ...

AEG

ITSM Workflow Engineer

Manhattan, NY · On-site

$140K - $160K/yr

Update Sets & DevOps Pipeline: manage configuration promotion across Dev / Test / Production ... ITSM Generative AI Workspace: implement AI-assisted agent workspaces that surface contextual ...

Capgemini

Connectivity & Network Engineer

San Jose, CA · On-site

$35.43 - $55.37/hr

... itsm DevOps & CI/CD jira rest apis release management The Cisco Licensing Support Lead (L2) is responsible for providing advanced technical support and operational oversight of Cisco licensing ...

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ITSM Developer information

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$17

$52

$81

How much do itsm developer jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for itsm developer in the United States is $52.84, according to ZipRecruiter salary data. Most workers in this role earn between $40.38 and $64.66 per hour, depending on experience, location, and employer.

What is an ITSM developer?

An ITSM Developer is responsible for designing, developing, and maintaining IT Service Management (ITSM) solutions, typically using platforms like ServiceNow, BMC Remedy, or Cherwell. They customize workflows, automate processes, and integrate ITSM tools with other enterprise systems to improve service delivery and efficiency. Their role involves scripting, API development, and configuring ITSM modules to align with business needs. ITSM Developers work closely with IT teams and stakeholders to enhance service management processes and ensure system reliability.

What does an ITSM developer do?

As an ITSM Developer, your daily tasks typically include designing, developing, and configuring workflows and automation processes within ITSM tools to support IT operations. You will often work closely with IT service managers, business analysts, and other development teams to gather requirements, troubleshoot issues, and implement enhancements. Additionally, you may be responsible for maintaining documentation, performing system upgrades, and ensuring the ITSM platform's reliability and security. This collaborative role allows you to have a direct impact on the efficiency and effectiveness of the organization’s IT service delivery.

What are the key skills and qualifications needed to thrive in the ITSM developer position, and why are they important?

To thrive as an ITSM Developer, you need strong programming skills, a solid understanding of IT service management frameworks like ITIL, and experience in designing and implementing ITSM solutions. Familiarity with platforms such as ServiceNow, BMC Remedy, or Cherwell, as well as certifications like ITIL Foundation or ServiceNow Certified Application Developer, is highly valued. Excellent problem-solving abilities, collaboration, and clear communication are essential soft skills for this role. These skills are vital to effectively customize ITSM platforms, streamline IT processes, and ensure seamless service delivery within an organization.

What is the career path of an ITSM developer?

An ITSM developer typically starts with a technical background in IT service management, scripting, or software development. They can advance to senior roles such as ITSM architect, solutions architect, or team lead, and may pursue certifications like ITIL to enhance their expertise. Career growth often involves gaining experience with ITSM tools like ServiceNow, BMC, or Cherwell, and expanding into related areas such as process design or project management.
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ITSM Developer jobs near you
Infographic showing various Itsm Developer job openings in the United States as of September 2026, with employment types broken down into 85% Full Time, 3% Part Time, and 12% Contract. Highlights an 79% Physical, 4% Hybrid, and 17% Remote job distribution, with an average salary of $109,905 per year, or $52.8 per hour.

ServiceNow Senior Integrations SME

Oakland, CA • On-site

Tata Consultancy Service Limited
IT Services • 10K+ employees
Learn more about Tata Consultancy Service Limitedexternal

$120K - $160K/yr

Full-time

Re-posted 20 days ago

Key responsibilities

  • Design, build, and support integrations between ServiceNow and third-party systems using REST, SOAP, web services, IntegrationHub spokes, and MID Servers.

  • Develop inbound and outbound integrations, including bi-directional data synchronization and event-driven workflows.

  • Monitor integrations, implement logging and error handling mechanisms, and resolve complex integration issues.

Tata Consultancy Services rating

6.5

Company rating: 6.5 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

Must Have Technical/Functional Skills
We are looking for a senior ServiceNow integration specialist responsible for designing, developing, and maintaining complex integrations between the ServiceNow platform and external enterprise systems. This role involves serving as a technical subject matter expert in integration architecture, ensuring secure, scalable, and reliable data exchange across various platforms and services.
• Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent, integrations
• Ability to configure ServiceNow ITSM applications in alignment with approved design plans
• Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing
• Experience with developing ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS
• Familiarity with SQL query creation and LDAP Query for connecting to and pulling data from Oracle, MySQL databases and AD respectively
• Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability
• Must be ServiceNow Certified Systems Administrator
• Should possess knowledge in Agile/Scrum methodology
• Basic knowledge with ITIL/industry standards
• Knowledge of software development lifecycle (SDLC)
• Behavioral competency
• Effective communication skills with both non-technical and technical audiences (verbal and written)
• Excellent Interpersonal skills to work with the project team members collaboratively
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
Good to Have:
• ServiceNow certifications (e.g., CSA, CAD, Integration related CIS).
Roles & Responsibilities
• Design, build, and support integrations between ServiceNow and third-party systems using REST, SOAP, web services, IntegrationHub spokes, and MID Servers.
• Develop inbound and outbound integrations, including bi-directional data synchronization and event-driven workflows.
• Create and maintain import sets, transform maps, and data reconciliation logic to ensure data accuracy and normalization.
• Define integration patterns, standards, and reusable components aligned with enterprise architecture guidelines.
• Ensuring integration follows best practices for performance, security, and maintainability.
• Support CMDB and CSDM alignment by integrating authoritative data sources and maintaining data quality.
• Monitor integrations, implement logging and error handling mechanisms, and resolve complex integration issues.
• Perform performance tuning and root cause analysis for failed or degraded integrations.
• Support system upgrades and platform releases by validating integration compatibility.
• Partner with architects, developers, infrastructure teams, and stakeholders to gather requirements and deliver solutions.
• Provide technical guidance and mentoring to junior developers or integration specialists.
• Document integration designs, data mappings, and operational runbooks.
Salary Range: $120,000-$160,000 a year

What Tata Consultancy Services employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Tata Consultancy Services

Sourced by ZipRecruiter

Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering, and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. TCS delivers a level of certainty that no other firm can match--to our clients and to our employees. Come join us and experience certainty in your career. TCS a global Consulting and IT Services firm that is ranked in the top quartile by industry analysts. Our 2021 fiscal revenues topped $25 B and our market capitalization is over $170+B, yet we have a deep and large history of philanthropy and corporate social responsibility. Now approaching 600K of the best IT professionals and consultants, we are a trusted advisor, guiding our clients' enterprises through growth and transformation journeys - helping them to become agile, intelligent, automated and on the cloud. We are devoted to DEI and are recognized as a top employer and place to work.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Edison, NJ, US

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