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Itsm Developer Jobs (NOW HIRING)

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ServiceNow Developer (ITSM)

New York, NY · On-site

$59 - $81.25/hr

ServiceNow Developer Location: NYC Hybrid Must (candidate from Tri-State will work) Job Type: 6 Months + Multiple Positions Requirements: * Develop and enhance ITSM modules within ServiceNow.

Apex Systems

Automation Engineer

Bellevue, WA · On-site

Collaborate with ITSM, DevOps, and software development teammates to identify and implement opportunities for automation and application modernization, particularly leveraging AI. Required Skills and ...

Starr Insurance Companies

ITSM Manager

New York, NY · On-site

$59 - $81.25/hr

ITSM Manager Job Summary The IT Service Management (ITSM) Manager is responsible for leading the ... ServiceNow certifications (System Administrator, Application Developer, or Implementation ...

Starr Insurance Companies

ITSM Manager

New York, NY

$59 - $81.25/hr

ITSM Manager Job Summary The IT Service Management (ITSM) Manageris responsible forleading the ... ServiceNow certifications (System Administrator, Application Developer, or Implementation ...

Nordic

$66.25 - $91/hr

Key Responsibilities ITSM Developer responsibilities include: * Configure, customize and use of scripting to build and improve ServiceNow applications, including, but not limited to creation of forms ...

ADP - RNOOID0029990995

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ITSM Support Engineer

Deerfield Beach, FL · On-site

Support customers across Tollanis business lines for all ITSM needs * Collaborate with and mentor peer support and engineering staff, sharing technical knowledge and assisting with team onboarding

LTM

ServiceNow ITSM Manager

Manhattan, NY · On-site

$59.50 - $81.75/hr

LTM is seeking a ServiceNow ITSM Manager to lead the organization's ITSM capabilities with ... Developer or Implementation Specialist • Experience deploying or scaling ServiceNow in a global ...

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ITSM Developer information

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How much do itsm developer jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for itsm developer in the United States is $52.84, according to ZipRecruiter salary data. Most workers in this role earn between $40.38 and $64.66 per hour, depending on experience, location, and employer.

What is an ITSM developer?

An ITSM Developer is responsible for designing, developing, and maintaining IT Service Management (ITSM) solutions, typically using platforms like ServiceNow, BMC Remedy, or Cherwell. They customize workflows, automate processes, and integrate ITSM tools with other enterprise systems to improve service delivery and efficiency. Their role involves scripting, API development, and configuring ITSM modules to align with business needs. ITSM Developers work closely with IT teams and stakeholders to enhance service management processes and ensure system reliability.

What does an ITSM developer do?

As an ITSM Developer, your daily tasks typically include designing, developing, and configuring workflows and automation processes within ITSM tools to support IT operations. You will often work closely with IT service managers, business analysts, and other development teams to gather requirements, troubleshoot issues, and implement enhancements. Additionally, you may be responsible for maintaining documentation, performing system upgrades, and ensuring the ITSM platform's reliability and security. This collaborative role allows you to have a direct impact on the efficiency and effectiveness of the organization’s IT service delivery.

What are the key skills and qualifications needed to thrive in the ITSM developer position, and why are they important?

To thrive as an ITSM Developer, you need strong programming skills, a solid understanding of IT service management frameworks like ITIL, and experience in designing and implementing ITSM solutions. Familiarity with platforms such as ServiceNow, BMC Remedy, or Cherwell, as well as certifications like ITIL Foundation or ServiceNow Certified Application Developer, is highly valued. Excellent problem-solving abilities, collaboration, and clear communication are essential soft skills for this role. These skills are vital to effectively customize ITSM platforms, streamline IT processes, and ensure seamless service delivery within an organization.

What is the career path of an ITSM developer?

An ITSM developer typically starts with a technical background in IT service management, scripting, or software development. They can advance to senior roles such as ITSM architect, solutions architect, or team lead, and may pursue certifications like ITIL to enhance their expertise. Career growth often involves gaining experience with ITSM tools like ServiceNow, BMC, or Cherwell, and expanding into related areas such as process design or project management.
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ITSM Developer jobs near you
Infographic showing various Itsm Developer job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $109,905 per year, or $52.8 per hour.

ServiceNow ITSM Senior Developer at Cincinnati, OH, / San Francisco, CA

Volto USA

San Francisco, CA • On-site

$63.50 - $87.50/hr

Contractor

Re-posted 24 days ago

Job description

ServiceNow ITSM Senior Developer

Location: Cincinnati, OH, / San Francisco, CA

Duration: 6 months

Technical Competency

•       Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent

•       Ability to configure ServiceNow ITSM applications in alignment with approved design plans

•       Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing

•       Experience with developing ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS

•       Familiarity with SQL query creation and LDAP Query for connecting to and pulling data from Oracle, MySQL databases and AD respectively

•       Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability

•       Must be ServiceNow Certified Systems Administrator

•       Should possess knowledge in Agile/Scrum methodology

•       Basic knowledge with ITIL/industry standards

•       Knowledge of software development lifecycle (SDLC)

•       Behavioral competency

•       Effective communication skills with both non-technical and technical audiences (verbal and written)

•       Excellent Interpersonal skills to work with the project team members collaboratevily

•       Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Roles & Responsibilities

1. Including experience with the Service Catalog module and creating custom applications.

2. Experience creating request forms, developing integration with external systems, implementing security (including Access Control Lists), and enhancing the user interface to provide a custom look and feel.

3. Ability to implement moderate to complex custom widgets and backend scripting.

4. Strong knowledge of ServiceNow platform architecture, modules, and functionalities.

5. Hands-on experience in configuring Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI ages, Script Includes, Access Control Lists, complex workflows and solution migration to higher environment.

6. Experience in developing ServiceNow integrations using APIs, web services, and data imports/exports.

7. Experience in Workflows, SLAs, Import Sets and Update Sets.

8. Experience in creation of Record Producers and Catalogue Items using Variables, Variable Sets.

9. Working knowledge to schedule jobs, events, and triggers to manage business needs.

10. Experience in creating transform maps and Import sets for uploading the bulk data through sheets.

11. Solid understanding of IT Service Management (ITSM) and IT Operations Management (ITOM) processes.

12. Must have experience in Service Now Custom Development.

13. Sound knowledge of Computer Science fundamentals – data structures, algorithms, operating system concepts 14. Excellent analytical skills, methodical problem-solving skills and troubleshooting skills.

15. Self-motivated and willing to learn new skills and technologies as needed.

16. Ability to meet objectives, goals, and deadlines with minimal supervision.

17. Self-motivated individual, Flexible, Adaptable. Optimistic, Self-aware, Open to change 18. Work mostly with minimal supervision Assertive, resilient and welcomes change and navigates through adversity.

19. Shows moral courage, openness, and honesty in all dealings.

20. Engages interest and participation of others and has a collaborative approach to working with others.

21. Training skills, to able to understand project implementation and train business users.

22. Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.

23. Excellent communication and collaboration skills, with the ability to work effectively in a team environment.

        24. ServiceNow certifications, such as Certified Application Developer (CAD) or Certified System Administrator (CSA), are preferred.