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Itsm Developer Jobs in Tennessee (NOW HIRING)

Drunix Solution Inc

Mainframe Developer

Nashville, TN · Hybrid

$47.25 - $60.75/hr

ServiceNow ITSM workflows and automation * AIOps/event-management platforms (e.g., Moogsoft or ... Lead engineers/SREs with clear objectives, coaching, and succession planning; foster documentation ...

New

QSource Group Inc.

ServiceNow Developer

Winchester, TN

$46.25 - $63.50/hr

ServiceNow Developer Location - Franklin City - TN · 10+ years total IT experience · 7+ years ... Implementation Specialist (ITSM, CSM, HRSD, etc.) Nice to Have · Experience leading large ...

DPR Construction

ServiceNow Developer

Nashville, TN · Hybrid

$97.29K - $183.46K/yr

Develop and enhance ServiceNow applications and workflows within HRSD and ITSM products along with ... Developer . * Familiarity with the construction industry, compliance requirements, and field ...

Stem Xpert

Cloud Solution Engineer

Nashville, TN · Hybrid

Role : Cloud Solution Engineer Duration : 12+ Months Location : Nashville TN Pay rate : Can be ... ITSM exposure Team player with strong work ethic, committed to hard work. Additional Information ...

Orbia

Field Service Analyst

Knoxville, TN · On-site

Execute on-site activities assigned through the ITSM tool, following documented procedures and guidance from senior engineers or specialist teams * Resolve basic incidents, fulfill standard service ...

Orbia

Field Service Analyst

Knoxville, TN

Execute onsite activities assigned through the ITSM tool, following documented procedures and guidance from senior engineers or specialist teams * Resolve basic incidents, fulfill standard service ...

OneOncology

Sr. Practice IT Strategy Manager

Nashville, TN · On-site

$126.50K - $127K/yr

The Senior Manager works closely with ITSM practice leadership to understand each practice's IT ... Scope IT projects for assigned practices and coordinate with the IT project engineering team to ...

Maddisoft

Mainframe Consultant

Nashville, TN · Hybrid

RESTful APIs and systems integration for orchestration * DevOps tooling (e.g., Jenkins including Zowe plug-in, Ansible) and CI/CD for mainframe workloads * ServiceNow ITSM workflows and automation

OneOncology

Sr. Practice IT Strategy Manager

Nashville, TN · Remote

$91.80K - $112.50K/yr

The Senior Manager works closely with ITSM practice leadership to understand each practice's IT ... Scope IT projects for assigned practices and coordinate with the IT project engineering team to ...

Humana

Senior Cloud Architect - Kubernetes

Nashville, TN · Remote

$62.75 - $80/hr

... ITSM tools. * Deep understanding of Kubernetes add-ons (e.g., Istio, ArgoCD, Velero, Cert Manager) and security practices (RBAC, TLS/mTLS). * Experience engineering and integrating automation ...

Humana

Senior Cloud Architect - Kubernetes

Nashville, TN · Remote

$129.30K - $177.80K/yr

... ITSM tools. * Deep understanding of Kubernetes add-ons (e.g., Istio, ArgoCD, Velero, Cert Manager) and security practices (RBAC, TLS/mTLS). * Experience engineering and integrating automation ...

Humana

Senior Cloud Architect - Kubernetes

Nashville, TN · Remote

$62.75 - $80/hr

... ITSM tools. * Deep understanding of Kubernetes add-ons (e.g., Istio, ArgoCD, Velero, Cert Manager) and security practices (RBAC, TLS/mTLS). * Experience engineering and integrating automation ...

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$47

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How much do itsm developer jobs pay per hour?

As of May 29, 2026, the average hourly pay for itsm developer in Tennessee is $47.96, according to ZipRecruiter salary data. Most workers in this role earn between $36.63 and $58.70 per hour, depending on experience, location, and employer.

What is an ITSM Developer job?

An ITSM Developer is responsible for designing, developing, and maintaining IT Service Management (ITSM) solutions, typically using platforms like ServiceNow, BMC Remedy, or Cherwell. They customize workflows, automate processes, and integrate ITSM tools with other enterprise systems to improve service delivery and efficiency. Their role involves scripting, API development, and configuring ITSM modules to align with business needs. ITSM Developers work closely with IT teams and stakeholders to enhance service management processes and ensure system reliability.

What are the key skills and qualifications needed to thrive in the Itsm Developer position, and why are they important?

To thrive as an ITSM Developer, you need strong programming skills, a solid understanding of IT service management frameworks like ITIL, and experience in designing and implementing ITSM solutions. Familiarity with platforms such as ServiceNow, BMC Remedy, or Cherwell, as well as certifications like ITIL Foundation or ServiceNow Certified Application Developer, is highly valued. Excellent problem-solving abilities, collaboration, and clear communication are essential soft skills for this role. These skills are vital to effectively customize ITSM platforms, streamline IT processes, and ensure seamless service delivery within an organization.

What are the primary day-to-day responsibilities of an ITSM Developer?

As an ITSM Developer, your daily tasks typically include designing, developing, and configuring workflows and automation processes within ITSM tools to support IT operations. You will often work closely with IT service managers, business analysts, and other development teams to gather requirements, troubleshoot issues, and implement enhancements. Additionally, you may be responsible for maintaining documentation, performing system upgrades, and ensuring the ITSM platform's reliability and security. This collaborative role allows you to have a direct impact on the efficiency and effectiveness of the organization’s IT service delivery.
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Itsm Developer jobs near you
Infographic showing various Itsm Developer job openings in Tennessee as of May 2026, with employment types broken down into 70% Full Time, 15% Part Time, 13% Contract, and 2% Nights. Highlights an 70% Physical, 4% Hybrid, and 26% Remote job distribution, with an average salary of $99,751 per year, or $48 per hour.

Mainframe Developer

Drunix Solution Inc

Nashville, TN • Hybrid

$47.25 - $60.75/hr

Other

Posted 2 days ago

Job description

We are looking to staff a MF position where the candidate needs to work from client location 4 days a week

  • Nashville, TN
  • Lake Mary, FL
  • Pittsburgh, PA
  • Sommerset, NJ

Rate is competitive but keep it as low as possible.

Role Description

Impact

  • Own the mainframe automation strategy and roadmap to improve reliability, detection, and recovery.
  • Scale automated solutions across infrastructure domains (batch, storage, networking, middleware) using APIs, orchestration, and infrastructure-as-code.
  • Architect and govern multi-site failover automation; maintain and test DR playbooks and runbooks.
  • Define and operationalize SLOs/SLIs, error budgets, and alerting standards; reduce MTTA/MTTR through event correlation and automated remediation.
  • Instill disciplined engineering: peer reviews, version control, change management gates, and automation standards aligned to risk/compliance.
  • Build and lead a high-performing team; develop talent in REXX, z/OS automation, DevOps, and integration.
  • Partner across platforms, applications, cyber, risk, and compliance to prioritize automation investments that reduce toil and operational risk.
  • Own KPIs and continuous improvement cycles; communicate performance, risks, and outcomes to senior stakeholders.

Responsibilities

  • Technical leadership and hands-on guidance in:
    • Mainframe automation frameworks and system state management
    • Expert-level REXX scripting; deep z/OS operating environment expertise
    • Designing/supporting automated failover in multi-site environments
    • RESTful APIs and systems integration for orchestration
    • DevOps tooling (e.g., Jenkins including Zowe plug-in, Ansible) and CI/CD for mainframe workloads
    • ServiceNow ITSM workflows and automation
    • AIOps/event-management platforms (e.g., Moogsoft or equivalent)
    • SQL, JCL, ISPF/TSO and related toolchains
  • Governance, risk, and controls:
    • Strong change control discipline (Git, peer reviews, deployment safeguards)
    • High-quality documentation: runbooks, process/architecture standards
    • Alignment with audit and compliance requirements
  • Stakeholder and vendor management:
    • Partner with infrastructure leaders and vendors; drive outcomes via SLAs and measurable KPIs
    • Translate functional requirements into automation workflows; steward solution documentation and training
  • Operations ownership:
    • Troubleshoot and drive root-cause fixes; prepare detailed problem reports
    • Resilience/DR: hands-on experience with GDPS and Safeguarded Copy
    • Collaborate on performance tuning, capacity planning, and cost efficiency

Leadership Expectations

  • Lead engineers/SREs with clear objectives, coaching, and succession planning; foster documentation and knowledge sharing.
  • Shape automation standards across technology services group ; align priorities to business outcomes and risk posture.
  • Present strategy, results, and risks to senior technology leadership; influence cross-platform adoption.
  • Practice financial stewardship for tooling, licensing, and infrastructure; identify savings via automation and improved change success rates.

Qualifications

  • Extensive experience leading mainframe automation in large, multi-site enterprises
  • Expert REXX and deep z/OS knowledge with a track record of robust automation delivery
  • Demonstrated success implementing resilience/DR automation (GDPS, Safeguarded Copy)
  • Proficiency with DevOps tooling (Jenkins incl. Zowe plug-in, Ansible) and REST API integrations
  • ServiceNow ITSM automation; familiarity with AIOps/event correlation platforms
  • Strong SQL, JCL, ISPF/TSO; ability to mentor across these domains
  • Proven change management discipline (Git, peer reviews) and excellence in documentation/runbooks
  • Exceptional communication skills for complex topics, training, and stakeholder engagement
  • Experience owning KPIs, quarterly improvement cycles, and executive-level reporting
 

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