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Itsm Developer Jobs in Tennessee (NOW HIRING)

OneOncology

Director, IT Delivery

Nashville, TN · On-site

Lead all IT practice integrations and projects within ITSM, including anchor practice integrations ... Build, mentor, and lead a high-performing team of project engineers- cultivating a culture of ...

OneOncology

Director, IT Delivery

Nashville, TN · On-site

Lead all IT practice integrations and projects within ITSM, including anchor practice integrations ... Build, mentor, and lead a high-performing team of project engineers- cultivating a culture of ...

Oracle

Senior Data Center Operator

Nashville, TN · On-site

$102K - $139K/yr

... ITSM disciplines; ITIL experience preferred. * Support new region builds and expansions (remote and onsite) to meet quality and schedule goals. * Serve as liaison with project teams and engineering ...

Monogram Health

Director IT Operations

Brentwood, TN · On-site

... mature ITSM * Track record of partnering with cloud architecture and platform engineering leaders * Experience driving automation and reducing manual toil through IaC and operational tooling

Unum Group

VP, Platform Services

Chattanooga, TN · On-site

$126K - $161K/yr

... engineering practices * Enterprise Integration Services - Lead API strategy and integration architecture * ServiceNow Platform - Own ServiceNow ecosystem including ITSM, CMDB, and workflow ...

OneOncology

IT Project Technician II

Nashville, TN · On-site

The Project Technician works under the direction of IT Project Engineers and Project Managers ... Experience documenting work in an ITSM/ticketing system. * Experience in healthcare, multi-site, or ...

Unum UK

VP, Platform Services

Chattanooga, TN · On-site

$126K - $161K/yr

... engineering practices * Enterprise Integration Services - Lead API strategy and integration architecture * ServiceNow Platform - Own ServiceNow ecosystem including ITSM, CMDB, and workflow ...

Accenture

ServiceNow Technical Architect

Morristown, TN · On-site

System Administrator/CSA (required), Application Developer/CAD (required), CIS - ITSM or equivalent domain certification (preferred) * Bachelor's degree or equivalent professional experience (minimum ...

Accenture

ServiceNow Technical Architect

Nashville, TN · On-site

System Administrator/CSA (required), Application Developer/CAD (required), CIS - ITSM or equivalent domain certification (preferred) * Bachelor's degree or equivalent professional experience (minimum ...

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See Tennessee salary details

$15

$47

$74

How much do itsm developer jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for itsm developer in Tennessee is $47.96, according to ZipRecruiter salary data. Most workers in this role earn between $36.63 and $58.70 per hour, depending on experience, location, and employer.

What is an ITSM developer?

An ITSM Developer is responsible for designing, developing, and maintaining IT Service Management (ITSM) solutions, typically using platforms like ServiceNow, BMC Remedy, or Cherwell. They customize workflows, automate processes, and integrate ITSM tools with other enterprise systems to improve service delivery and efficiency. Their role involves scripting, API development, and configuring ITSM modules to align with business needs. ITSM Developers work closely with IT teams and stakeholders to enhance service management processes and ensure system reliability.

What does an ITSM developer do?

As an ITSM Developer, your daily tasks typically include designing, developing, and configuring workflows and automation processes within ITSM tools to support IT operations. You will often work closely with IT service managers, business analysts, and other development teams to gather requirements, troubleshoot issues, and implement enhancements. Additionally, you may be responsible for maintaining documentation, performing system upgrades, and ensuring the ITSM platform's reliability and security. This collaborative role allows you to have a direct impact on the efficiency and effectiveness of the organization’s IT service delivery.

What are the key skills and qualifications needed to thrive in the ITSM developer position, and why are they important?

To thrive as an ITSM Developer, you need strong programming skills, a solid understanding of IT service management frameworks like ITIL, and experience in designing and implementing ITSM solutions. Familiarity with platforms such as ServiceNow, BMC Remedy, or Cherwell, as well as certifications like ITIL Foundation or ServiceNow Certified Application Developer, is highly valued. Excellent problem-solving abilities, collaboration, and clear communication are essential soft skills for this role. These skills are vital to effectively customize ITSM platforms, streamline IT processes, and ensure seamless service delivery within an organization.

What is the career path of an ITSM developer?

An ITSM developer typically starts with a technical background in IT service management, scripting, or software development. They can advance to senior roles such as ITSM architect, solutions architect, or team lead, and may pursue certifications like ITIL to enhance their expertise. Career growth often involves gaining experience with ITSM tools like ServiceNow, BMC, or Cherwell, and expanding into related areas such as process design or project management.

What are popular job titles related to Itsm Developer jobs in Tennessee?

For Itsm Developer jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Itsm Developer jobs in Tennessee look for?

The top searched job categories for Itsm Developer jobs in Tennessee are:

Itsm Developer jobs near you
Infographic showing various Itsm Developer job openings in Tennessee as of August 2026, with employment types broken down into 82% Full Time, 5% Part Time, and 13% Contract. Highlights an 80% Physical, 5% Hybrid, and 15% Remote job distribution, with an average salary of $99,751 per year, or $48 per hour.

Network Administrator, Sr

SMS Data Products Group, Inc.

Louisville, TN • On-site

Full-time

Posted 3 days ago

New

Job description

SMS is hiring a Sr. Network Administrator to support our Base Infrastructure Modernization (BIM) contract. This position will provide Tier 2 Network Administration support augmenting Air National Guard Communications Squadron personnel in operating NIPR and SIPR Base Area Network infrastructure. This position is located at McGhee Tyson ANG, Tennessee

Since 1976, SMS has specialized in modernizing legacy IT and sustaining complex enterprise environments for federal agencies. With the goal of building long-term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

Submit your resume today!

Job Responsibilities

  • Provide Tier 2 network administration support augmenting Air National Guard Communications Squadron personnel in operating legacy NIPR and SIPR Base Area Network infrastructure
  • Perform shared Tier 2 network administration responsibilities including network monitoring, troubleshooting, security patching per vendor guidance, and configuration management
  • Configure network equipment including switches, routers, and wireless controllers per vendor engineering design
  • Maintain network device configurations and implements approved changes following change management processes per TO 00-33A-1100
  • Monitor network performance using SolarWinds, Splunk, and other network management tools
  • Troubleshoot network connectivity issues, routing problems, VLAN configurations, and switching infrastructure
  • Perform security patching and vulnerability remediation on network devices
  • Respond to Time Compliance Network Orders (TCNOs), Information Assurance Vulnerability Alerts (IAVAs), and USCYBERCOM/AFCYBER TASKORDs
  • Participate in local configuration control board meetings
  • Coordinate with Tier 3/4 Subject Matter Experts for complex troubleshooting requiring advanced engineering support
  • Document network changes in Enterprise ITSM solution (ServiceNow)
  • Retain administrative privileges and access alongside Communications Squadron personnel

Required Qualifications

  • Education: BA/BS Degree

  • Experience: 8 Years

Required Certifications

  • Cisco CCNP or equivalent
  • CompTIA Security+CE
  • DoD Secret security clearance required

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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