Itsm Developer Jobs in Tennessee (NOW HIRING)

The IT Business Analyst bridges the gap between business needs and technical solutions within the Application Development organization. This role partners closely with the IT Portfolio Manager, Business Relationship Managers (BRMs), Product/Project Managers, and Software Developers to translate business strategy into well-defined, data-informed solutions — from discovery through delivery and adoption. 

Essential Duties and Responsibilities

Requirements Gathering and Analysis

• Collaborate with BRMs and product owners to gather, document, and prioritize business requirements
• Conduct data-informed analysis of business processes to identify opportunities for automation and improvement
• Translate business requirements into functional specifications, user stories, and acceptance criteria for the development team
• Participate in Agile ceremonies (backlog refinement, sprint planning, reviews) to keep requirements aligned with delivery

Solution Design and Implementation

• Work with developers to design IT solutions that meet business needs
• Experience documenting the as-is and to-be as well as performing GAP analysis
• Ensure solutions are scalable, reliable, and align with industry best practices
• Assist in the implementation of new systems and enhancements to existing systems
• Evaluate opportunities for process automation and AI-assisted tooling to reduce manual effort and improve data quality

Stakeholder Communication

• Serve as the primary liaison between business stakeholders and the IT team
• Facilitate effective communication and collaboration between BRMs, developers and other stakeholders
• Provide regular updates on project status and address any concerns or issues

Testing and Quality Assurance

• Develop and manage the execution of test plans to ensure solutions meet business requirements
• Identify and document defects, and work with developers to resolve them
• Ensure the quality and functionality of delivered solutions

Documentation and Training

• Create and maintain comprehensive technical documentation for IT projects and systems
• Provide training and support to end-users and/or SMEs to ensure successful adoption of new solutions
• Develop user manuals, guides, and other training materials

Continuous Improvement

• Stay current with industry trends and advancements in technology
• Identify opportunities for process improvements and recommend innovative solutions
• Participate in post-implementation reviews to identify lessons learned and areas for improvement

Technologies / Systems in Use

• ITSM: Jira Service Management
• Project, Tools and Task Management: Jira, Zephyr Scale & Smartsheet
• Windows / Office / O365
• ERP: Multiple: Dynamics GP, AS400, Syteline, & Workwise
• Hosting: AWS & Azure
• Reporting: PowerBI, SSRS, Excel

• Automation/AI: Power Automate, Microsoft Copilot (list to be confirmed against current toolset)

#MBICareers #MalibuBoats

Critical Qualifications

• Shows up with positivity, humility, and energy
• Exceptional communication skills – both oral and written English
• Experience as an IT Business Analyst, preferably in a manufacturing environment
• Strong understanding of business processes and the ability to translate them into technical requirements
• Experience working with software development teams and knowledge of the software development lifecycle (SDLC)
• Excellent analytical and problem-solving skills
• Working knowledge of ERP systems, manufacturing processes, and data/reporting tools (e.g., Power BI)
• Proficiency in business analysis tools and techniques
• Ability to collaborate and communicate with technical and professional staff
• Flexible and adaptable; able to navigate shifting priorities and multiple assignments

• Comfortable working within Agile/Scrum delivery frameworks and writing clear user stories and acceptance criteria

Preferred Qualifications

• Experience in manufacturing or similar industry
• Professional certification (e.g., CBAP, PMP, CSPO, PMI-PBA etc.)
• Hands-on experience with Agile/Scrum ceremonies and tools (e.g., Jira, sprint planning, backlog grooming)
• Familiarity with requirements for publicly traded companies, including SOX, ADA, ISO, PCI
• Experience in an enterprise with multiple geographic locations and interacting in a corporate IT role

• Experience with data visualization/BI tools (e.g., Power BI) and low-code/no-code platforms

Education and/or Experience

• Minimum of 6 years of experience in information technology
• Minimum of 3 years in an IT Business Analyst role. 
• Bachelor's degree or equivalent combination of education and experience.

Language Skills:  Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to write speeches and articles for publication that conform to prescribed style and format.  Ability to effectively present information to top management, public groups, and/or boards of directors.

Mathematical Skills:  Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:  Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Other Qualifications: Include Certificates, Licenses, Registrations and other skills/abilities/qualifications not listed above.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Use the drop down boxes to select the appropriate response to each area.

Continuous/C = 67-100%, Frequent/F = 33-66%, Occasional/O = 33%, None/N

1. Sits                  6 hours
2. Stands            1 hours
3. Walks             1 hours
4. Drives             0 hours

Employee Lifts and/or Carries:  type amount of weight in each area

Maximum: 25 (lbs)                              Frequently: 10 (lbs)                             Occasionally: 40 (lbs)

Employee uses Hands for repetitive activities: 

1. Simple Grasping:          Right,      Occasional                             Left, Occasional
2. Pushing/Pulling:           Right,   Occasional                               Left, Occasional
3. Fine Manipulation:      Right,   Frequent                  Left, Frequent

Employee uses Feet for repetitive activities: 

1. Right: None                   Left: None

Employee is required to perform these activities: 

1. Bending At Waist:                        None
2. Squatting:                                      None
3. Climbing Ladders, Stairs:            Frequent
4. Kneeling On Ground:  None
5. Reaching Above Shoulder:        None

Work Environment Office environment.

Choose appropriate text from Qualifications/Work Conditions

Typical ___8__ hour work days, some overtime required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Teamwork:  Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.

Motivation:  Measures self against standard of excellence.

Quality:  Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.

Attendance/Punctuality:  Is consistently at work and on time.

Dependability:  Takes responsibility for own actions.