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Itsm Developer Jobs in Tennessee (NOW HIRING)

ClarisHealth

IT Engineer I

Franklin, TN · On-site +1

ITSM Platforms: Experience with ITSM platforms like Atlassian/Jira; ServiceNow experience is a plus. * IT Monitoring Systems: Knowledge of real-time/historical reporting, alerting, and monitoring ...

ClarisHealth

IT Engineer I

Franklin, TN · On-site

ITSM Platforms: Experience with ITSM platforms like Atlassian/Jira; ServiceNow experience is a plus. * IT Monitoring Systems: Knowledge of real-time/historical reporting, alerting, and monitoring ...

QualX Corporation

Project Engineer

Memphis, TN · On-site

$80 - $100/hr

Engineer and support spine‑leaf and collapsed core architectures, as well as hierarchical ... Support ticketing and ITSM workflows (ServiceNow) and contribute to effective change management.

QualX Corporation

Project Engineer

Memphis, TN · On-site

$100K - $120K/yr

Job Title Project Engineer Location Memphis, TN 38118 US (Primary) Category Information Technology ... Support ticketing and ITSM workflows (ServiceNow) and contribute to effective change management.

AerSale Holdings

IT Support Analyst II

Memphis, TN · On-site

Escalate unresolved issues to Tier III support, engineering teams, or vendors as necessary. * Manage incidents and service requests through the ITSM platform (e.g., Atlassian/Jira) * Meet established ...

United Airlines

.Net SQL developer

Nashville, TN · On-site

$68K/yr

Experience using ticketing tools such as ServiceNow, Jira, or similar ITSM platforms. The base ... engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data ...

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Showing results 21-40

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Itsm Developer information

See Tennessee salary details

$15

$47

$74

How much do itsm developer jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for itsm developer in Tennessee is $47.96, according to ZipRecruiter salary data. Most workers in this role earn between $36.63 and $58.70 per hour, depending on experience, location, and employer.

What is an ITSM developer?

An ITSM Developer is responsible for designing, developing, and maintaining IT Service Management (ITSM) solutions, typically using platforms like ServiceNow, BMC Remedy, or Cherwell. They customize workflows, automate processes, and integrate ITSM tools with other enterprise systems to improve service delivery and efficiency. Their role involves scripting, API development, and configuring ITSM modules to align with business needs. ITSM Developers work closely with IT teams and stakeholders to enhance service management processes and ensure system reliability.

What does an ITSM developer do?

As an ITSM Developer, your daily tasks typically include designing, developing, and configuring workflows and automation processes within ITSM tools to support IT operations. You will often work closely with IT service managers, business analysts, and other development teams to gather requirements, troubleshoot issues, and implement enhancements. Additionally, you may be responsible for maintaining documentation, performing system upgrades, and ensuring the ITSM platform's reliability and security. This collaborative role allows you to have a direct impact on the efficiency and effectiveness of the organization’s IT service delivery.

What are the key skills and qualifications needed to thrive in the ITSM developer position, and why are they important?

To thrive as an ITSM Developer, you need strong programming skills, a solid understanding of IT service management frameworks like ITIL, and experience in designing and implementing ITSM solutions. Familiarity with platforms such as ServiceNow, BMC Remedy, or Cherwell, as well as certifications like ITIL Foundation or ServiceNow Certified Application Developer, is highly valued. Excellent problem-solving abilities, collaboration, and clear communication are essential soft skills for this role. These skills are vital to effectively customize ITSM platforms, streamline IT processes, and ensure seamless service delivery within an organization.

What is the career path of an ITSM developer?

An ITSM developer typically starts with a technical background in IT service management, scripting, or software development. They can advance to senior roles such as ITSM architect, solutions architect, or team lead, and may pursue certifications like ITIL to enhance their expertise. Career growth often involves gaining experience with ITSM tools like ServiceNow, BMC, or Cherwell, and expanding into related areas such as process design or project management.

What are popular job titles related to Itsm Developer jobs in Tennessee?

For Itsm Developer jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Itsm Developer jobs in Tennessee look for?

The top searched job categories for Itsm Developer jobs in Tennessee are:

Itsm Developer jobs near you
Infographic showing various Itsm Developer job openings in Tennessee as of August 2026, with employment types broken down into 82% Full Time, 5% Part Time, and 13% Contract. Highlights an 80% Physical, 5% Hybrid, and 15% Remote job distribution, with an average salary of $99,751 per year, or $48 per hour.

IT Engineer I

ClarisHealth

Franklin, TN • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Job Summary:
ClarisHealth is seeking a dedicated and detail-oriented IT Support Specialist to join our team. The ideal candidate will provide technical support to end users, troubleshoot software, hardware, and networking issues, and ensure timely resolution of support tickets. The role requires both strong technical expertise and excellent customer service skills to support a dynamic work environment. This candidate would ideally be located in the Greater Nashville Area.
Why You'll Love Working at ClarisHealth
We believe our team deserves the best, and we're proud to offer a comprehensive benefits package designed to support your success, both at work and in life. Here's what you can look forward to:
  • Medical, Dental, and Vision Insurance - Enjoy medical, dental, and vision insurance that begins on your first day, ensuring your health and wellness are always supported.
  • 401(k) with Matching and Immediate Vesting - Secure your financial future with a company match and instant vesting.
  • Company-Paid Short-Term Disability (STD) - Added security for unforeseen circumstances.
  • Company-Paid Personal Financial Advising - Expert guidance to help manage your finances.
  • New Hire Stipend - A one-time stipend to purchase home office supplies (laptop and charging cable provided by the company).
  • Pet Insurance Options - Choose from two carrier options to keep your furry friends covered.
  • Paid Holidays - 9 company holidays plus 2 floating holidays for added flexibility.
  • Virtual Counseling and Telemedicine - Company-paid access to mental health and medical support from the comfort of your home.
  • Paid Parental Leave - Time to focus on family during this special chapter.
  • Generous Vacation & Wellness Time - 4 weeks of vacation beginning accrual on day one, plus 1 additional week for wellness.
  • Professional Development Stipend - After one year, enjoy a $500 annual stipend to invest in professional growth (e.g., certifications, webinars).

You may be ideal if you have:
  • Proven experience in an IT support or helpdesk role.
  • Strong troubleshooting skills with software, hardware, and networking issues.
  • Familiarity with ticketing systems and incident management.
  • Ability to work independently, handle multiple tasks, and prioritize effectively.
  • Excellent problem-solving abilities and attention to detail.
  • Strong written and verbal communication skills.
  • Experience with onboarding tasks, including workstation setup and user account creation.
  • A strong researcher who can seek out effective solutions with minimal direction.
  • Technically curious, with a passion for learning and growing in your role.
  • The maturity to recognize when to ask for help rather than making potentially harmful changes without fully understanding the scope.

Technical Requirements:
  • Windows Operating Systems: Expertise in Windows 10/11.
  • Active Directory / Identity Management: Experience managing user accounts and permissions.
  • Azure AD: Familiarity with Azure Active Directory.
  • M365: Administrative experience with M365 (Office/Word/Excel, etc.).
  • Amazon Cloud / AWS: Experience with AWS components such as EC2, ECS, VPC, Transit Gateways, Cross-account connectivity, and Cognito Identity.
  • Security: Understanding of Endpoint Security, IDS/IPS, Zero Trust, Secure Email Gateway, and MDR/XDR. Experience with ZScaler, NetSkope, TrendMicro, Sophos, McAfee, and/or CloudStrike at an administrative level is a plus.
  • Hardware Competency: Equivalent to A+ certification or similar. Bonus points for experience with Lenovo hardware.
  • OS Imaging / .iso File Management: Proficiency in OS imaging and ISO file creation.
  • Networking (LAN/WAN/SDWAN): Experience with Cisco, Meraki, Juniper, Palo Alto, Fortinet, etc.
  • Customer Service: A customer-centric mindset with excellent communication and support skills.
  • Database Management: Familiarity with MySQL, MongoDB, or Snowflake is a plus.
  • ITSM Platforms: Experience with ITSM platforms like Atlassian/Jira; ServiceNow experience is a plus.
  • IT Monitoring Systems: Knowledge of real-time/historical reporting, alerting, and monitoring tools.
  • Compliance: Familiarity with regulations such as SOC2, HiTrust, ISO27001, NIST, GDPR, PCI, etc. Experience in healthcare or other regulated industries is a plus.
  • Business Intelligence Platforms: Experience with Tableau, Amazon Q, or Domo is a plus.

Responsibilities:
  • Respond to and resolve support tickets related to software, hardware, and networking issues in a timely manner.
  • Troubleshoot technical problems such as password resets, software installations, and network connectivity issues.
  • Log all incidents and resolutions accurately in the ticketing system.
  • Escalate complex technical issues to senior engineers as needed.
  • Assist with onboarding tasks, including workstation setup and user account creation.
  • Manage and prioritize tickets in the FIFO (First In, First Out) queue to ensure SLAs are met.
  • Provide excellent customer service and communication throughout the support process.

Other Duties:
This job description in no way states or implies that these are the only duties to be performed by this employee. This position will be required to follow any other instructions and to perform any other duties requested by his/her supervisor. Individuals will always be expected to maintain a professional work environment.
About ClarisHealth
ClarisHealth, based in Nashville, Tenn., provides health plans and payers with a better way to drive claims payment accuracy. Its proprietary, A.I.-powered enterprise technology platform Pareo® allows health plans across the U.S. to reduce manual work, gain insights into operational performance across lines of business, and accelerate their strategy to overpayment prevention - at a significantly reduced cost.
Company Culture
Our company values help everyone move in alignment toward this mission. We are ...
  • Compassionate. We practice servant leadership, encourage inclusion and engagement, and actively acknowledge and celebrate each other's contributions.
  • Communicators. We listen first with an emphasis on understanding. We seek solutions to problems, and practice radical candor with positive intent.
  • Challengers. We get the right stuff done right, create clarity from complexity, take accountability and ownership, and we challenge ourselves daily.
  • Connectors. We bridge teams, ideas and clients so the whole moves as one.

ClarisHealth embraces a supportive working culture of creativity and innovation internally termed "Got Your Back." We live out this #GYB spirit every day by working together with team members, clients, and other partners to achieve shared goals.
For more information about ClarisHealth and our culture, please visit us at https://www.clarishealth.com/careers/.
Other
Applicants must be currently authorized to work in the United States on a full-time basis. ClarisHealth is not able to sponsor applicants for work visas.
EOE, including Disability/Veterans; anyone needing accommodation to complete the interview process should notify the People Operations team.

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