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Itil Process Analyst Jobs (NOW HIRING)

ASM Research

ITIL Specialist, Mid

Lead analysis of existing ITSM processes and design future-state workflows for incident, problem, change, request, and release management that follow ITIL best practices and organizational directives.

Cynet Systems

Application Support

Manhattan, NY

$45 - $50/hr

Strong ITIL process knowledge. * Stakeholder management experience. * Experience in onsite-offshore model. * Strong analytical and communication skills. * Experience with tools like ServiceNow/Jira.

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How much do itil process analyst jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for itil process analyst in the United States is $38.84, according to ZipRecruiter salary data. Most workers in this role earn between $28.37 and $45.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Itil Process Analyst position, and why are they important?

To thrive as an ITIL Process Analyst, you need a strong background in IT service management principles, analytical skills, and a relevant degree in IT or a related field. Familiarity with ITIL frameworks, process mapping tools, ticketing systems, and ITIL certifications (such as ITIL Foundation) are typically required. Excellent problem-solving abilities, attention to detail, and effective communication skills help you collaborate across technical and business teams. These competencies enable you to streamline IT processes, ensure compliance, and drive continuous service improvement within organizations.

What is an ITIL Process Analyst job?

An ITIL Process Analyst is responsible for analyzing, designing, implementing, and improving IT service management processes based on ITIL (Information Technology Infrastructure Library) best practices. They ensure that IT services align with business objectives by monitoring process performance, identifying inefficiencies, and recommending improvements. Their role includes working with various teams to document workflows, ensure compliance, and support continuous service improvement initiatives.

What does a typical workday look like for an ITIL Process Analyst?

A typical day for an ITIL Process Analyst involves analyzing current IT service processes, identifying areas for improvement, and collaborating closely with IT teams to optimize workflows. You may spend time updating documentation, reviewing incident and change management data, and participating in meetings to implement process enhancements. The role often requires balancing routine tasks—such as monitoring process compliance—with project-based work to support major IT initiatives. You’ll frequently interact with stakeholders from various departments to ensure IT services align with business needs.

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What cities are hiring for Itil Process Analyst jobs? Cities with the most Itil Process Analyst job openings:
What are the most commonly searched types of Itil Process Analyst jobs? The most popular types of Itil Process Analyst jobs are:
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ITIL Process Analyst jobs near you
Infographic showing various Itil Process Analyst job openings in the United States as of June 2026, with employment types broken down into 17% Locum Tenens, and 83% Full Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $80,791 per year, or $38.8 per hour.
ServiceNow Business Process Consultant

ServiceNow Business Process Consultant

Beyond20

Washington, DC • On-site

Full-time

Posted 25 days ago

Job description

Beyond20 is seeking a Business Process Consultant to join our growing practice. The successful candidate will have extensive experience driving platform adoption and customer satisfaction and ultimately help customers grow their business on the ServiceNow platform. The position will operate with significant autonomy, exercising independent judgement and decision making with respect to matters of significance.
Responsibilities:
  • Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processes
  • Be a key member of an overall engagement team focused on delivering customer outcomes
  • Lead customer design workshops and speak to how best practice processes align to the ServiceNow platform
  • Create client specific presentations for workshops
  • Guiding customers in defining and refining business requirement for functional aspects of the solution
  • Drafting user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
  • Managing and communicating ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations
  • Assist clients with creating and executing Organizational Change Management (OCM) plans
  • Contribute towards continuous improvement of leading practices
  • Growing and mentoring other members of ServiceNow and the partner ecosystem

Required Skills:
  • Must be a US Citizen
  • Must be able to obtain DHS program suitability prior to starting employment
  • 4+ years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and tuning
  • Significant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / ITSM Services environment.
  • Experience in defining and deploying future-state ITSM processes and in identifying solutions from a people, process, and technology perspective
  • Excellent communication and presentation skills
  • Experience in analyzing and recommending ITSM strategies based on business priorities
  • Excellent interpersonal skills, customer-centric attitude and experience working with diverse team
  • Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies
  • Familiarity with the ServiceNow platform, including development of customizations beyond out-of-box
  • Strong documentation and technical writing experience.

Desired Skills:
  • Experience with Scaled Agile Framework (SAFe) knowledge and experience
  • Experience with other modules on the ServiceNow platform, such as, SPM, APM, ITAM, CSM FSM, HRSD.
  • Experience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira Align

Required Education:
Bachelor's degree in Systems Engineering, Computer Science, Information Systems, or related technical field.
Two years of related work experience may be substituted for each year of degree level education.

Apply