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Itil Process Analyst Jobs (NOW HIRING)

INENT INC

Senior Process Analyst

Walnut Creek, CA · On-site

Senior Process Analyst Location: Walnut Creek, CA Duration: 1+ Year JOB SUMMARY The Senior Process ... Incident, Problem, Change, Configuration, Asset management based on the ITIL framework; and ...

Vintun

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IT Process Analyst- ITIL (hybrid remote)

Stafford, VA · Remote

$80K - $100K/yr

... ITIL processes through documentation of processes, procedures, and work instructions. You will ... Support includes metrics analysis, workflow analysis, and suggested improvements based on findings ...

Govcio LLC

Senior Process Analyst

Kearneysville, WV · On-site

$97K - $123K/yr

Overview: GovCIO is seeking a Senior Process Analyst to support a critical government computer ... Comprehensive operational understanding of ITIL frameworks, Agile methodologies, and modern ...

Govcio LLC

Senior Process Analyst

Kearneysville, WV · On-site

$97K - $123K/yr

GovCIO is seeking a Senior Process Analyst to support a critical government computer system for the ... Comprehensive operational understanding of ITIL frameworks, Agile methodologies, and modern ...

Genesis10

ITSM Process Analyst - Hybrid

Minneapolis, MN · On-site

$32.90 - $40/hr

The ITSM Process Analyst will refine and scale these functions into a mature, measurable, and ... processes with ITIL standards. Key Responsibilities: Facilitate Change Advisory Board (CAB ...

Genesis10

ITSM Process Analyst - Hybrid

Minneapolis, MN · On-site

$35 - $42/hr

The ITSM Process Analyst will refine and scale these functions into a mature, measurable, and ... Ensure compliance with ITIL/ITSM best practices and organizational policies * Monitor change ...

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ITIL Process Analyst information

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How much do itil process analyst jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for itil process analyst in the United States is $38.84, according to ZipRecruiter salary data. Most workers in this role earn between $28.37 and $45.67 per hour, depending on experience, location, and employer.

What is an ITIL Process Analyst?

An ITIL Process Analyst is responsible for analyzing, designing, implementing, and improving IT service management processes based on ITIL (Information Technology Infrastructure Library) best practices. They ensure that IT services align with business objectives by monitoring process performance, identifying inefficiencies, and recommending improvements. Their role includes working with various teams to document workflows, ensure compliance, and support continuous service improvement initiatives.

What does an ITIL Process Analyst do?

A typical day for an ITIL Process Analyst involves analyzing current IT service processes, identifying areas for improvement, and collaborating closely with IT teams to optimize workflows. You may spend time updating documentation, reviewing incident and change management data, and participating in meetings to implement process enhancements. The role often requires balancing routine tasks—such as monitoring process compliance—with project-based work to support major IT initiatives. You’ll frequently interact with stakeholders from various departments to ensure IT services align with business needs.

What are the key skills and qualifications needed to thrive as an ITIL Process Analyst?

To thrive as an ITIL Process Analyst, you need a strong background in IT service management principles, analytical skills, and a relevant degree in IT or a related field. Familiarity with ITIL frameworks, process mapping tools, ticketing systems, and ITIL certifications (such as ITIL Foundation) are typically required. Excellent problem-solving abilities, attention to detail, and effective communication skills help you collaborate across technical and business teams. These competencies enable you to streamline IT processes, ensure compliance, and drive continuous service improvement within organizations.

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ITIL Process Analyst jobs near you
Infographic showing various Itil Process Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $80,791 per year, or $38.8 per hour.

Global Process Analyst

Rootshell Enterprise Technologies, Inc.

Dallas, TX • On-site

Full-time

Re-posted 5 days ago

Job description

Greetings from Rootshell
Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking Global Process Analyst Role for one of our direct client.
Role: Global Process Analyst
Location :- Dallas,TX (Remote)
Duration: Long term
  • 6 - 8 Year of overall experience in ITSM practice in managing various ITIL process roles.
  • 3 - 4 Year of Experience in ITSM practice in managing ITIL processes like Governance, IM, CM, PM Etc.
  • Should have excellent process understanding.
  • Experienced in Process designing, process mapping in at least 2 ITSM Engagements.
  • Should be practitioner in the area, focused on core IT Service Management / ITIL functions.
  • ITIL V3 Expert/ ITIL 2011 Intermediate Certified.

Thanks & Regards,
HimaBindu
Rootshell inc
himabindu@rootshellinc.com
https://www.linkedin.com/in/hima-bindu-60818116b/

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