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It Field Support Jobs (NOW HIRING)

South Shore Health

IT Field Support Analyst

Weymouth, MA

$27.78 - $37.38/hr

SHS IT Field Support Status: Full time Budgeted Hours: 40 Shift: Day (United States of America) The IT Field Support Technician I position reports to the Manager of IT Field Support Services and is ...

Terrestris LLC

IT Field Support Lead

Washington, DC · On-site

$85K - $100K/yr

We are seeking an IT Field Support Lead to support the Internal Revenue Service's (IRS) Criminal Investigations (CI) Client Management Support Services (CMSS) & U.S. Windows Client OS Support and ...

Quevera LLC

IT Field Support Specialist

Columbia, MD · On-site

Quevera is seeking a highly skilled IT Field Support Specialist with an active TS/SCI clearance with Polygraph to support mission-critical programs in Annapolis Junction and Columbia, Maryland . In ...

Quevera LLC

IT Field Support Specialist

Columbia, MD · On-site

Quevera is seeking a highly skilled IT Field Support Specialist with an active TS/SCI clearance with Polygraph to support mission-critical programs in Annapolis Junction and Columbia, Maryland . In ...

Quevera LLC

IT Field Support Specialist

Columbia, MD · On-site

Quevera is seeking a highly skilled IT Field Support Specialist with an active TS/SCI clearance with Polygraph to support mission-critical programs in Annapolis Junction and Columbia, Maryland . In ...

Quevera LLC

IT Field Support Specialist

Columbia, MD · On-site

Quevera is seeking a highly skilled IT Field Support Specialist with an active TS/SCI clearance with Polygraph to support mission-critical programs in Annapolis Junction and Columbia, Maryland . In ...

Infotech Sourcing

IT Field Support IV

Fremont, CA · On-site

$23.50 - $32.50/hr

Infrastructure Engineering - IT Field Support IV Duration: 2 months with possible extension Location: US - CA - Fremont Onsite The Role IT Systems Technician - Data Collections Operations - Support a ...

Mercer University

IT Field Support Technician

Macon, GA · On-site

$10/hr

Information Technology Supervisor: John Bonner Job Title: IT Field Support Technician Responsible for the installation, maintenance, and support of computer hardware and software. This position ...

Dana

IT Field Support Analyst

Danville, KY · On-site

Job Purpose We are seeking a customer-focused and technically skilled IT Field Support Analyst to support our manufacturing and office environments. This role is responsible for diagnosing and ...

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IT Field Support information

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$10

$29

$52

How much do it field support jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for it field support in the United States is $29.12, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $36.54 per hour, depending on experience, location, and employer.

What is an IT Field Support specialist?

An IT Field Support specialist is a professional responsible for providing on-site technical assistance and support to organizations and end-users. Their duties often include troubleshooting hardware and software issues, installing and configuring equipment, and maintaining network infrastructure at various locations. They play a crucial role in ensuring that IT systems run smoothly and efficiently, minimizing downtime and resolving technical problems quickly. IT Field Support specialists may work for IT service providers, large corporations, or as part of internal IT departments.

What are the key skills and qualifications needed to thrive as an IT Field Support specialist?

To thrive as an IT Field Support specialist, you need strong troubleshooting skills, knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with remote desktop tools, ticketing systems, and network diagnostics tools is essential. Excellent communication, customer service orientation, and patience are standout soft skills in this role. These abilities ensure timely resolution of technical issues, minimize downtime, and maintain high user satisfaction.

What are some common challenges faced by IT Field Support professionals, and how can they be managed effectively?

IT Field Support professionals often encounter challenges such as troubleshooting diverse hardware and software issues in various environments, managing urgent requests across multiple locations, and communicating clearly with users who have varying levels of technical knowledge. To manage these challenges, it's important to stay organized, prioritize tasks efficiently, and continually update technical skills. Building strong relationships with end-users and collaborating closely with other IT team members also helps in resolving issues more quickly and ensuring consistent support.

What is the difference between It Field Support vs Help Desk Technician?

AspectIt Field SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentOn-site at client locations, field visitsOffice-based, remote or on-site support
Employer & Industry UsageIT service providers, large corporationsCorporate IT departments, MSPs
Common Search & ComparisonYesYes

It Field Support and Help Desk Technician roles both involve troubleshooting and resolving IT issues. However, It Field Support typically requires on-site visits to client locations and involves more hardware setup and maintenance, while Help Desk Technicians primarily provide remote or on-site support within an organization. Both roles share similar certifications and are essential in IT service delivery, but they differ mainly in work environment and scope of responsibilities.

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What states have the most It Field Support jobs?

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IT Field Support jobs near you
Infographic showing various It Field Support job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 5% Part Time, and 16% Contract. Highlights an 100% In-person job distribution, with an average salary of $60,578 per year, or $29.1 per hour.

IT Field Support Analyst

Weymouth, MA

South Shore Health
Health Care and Social Assistance • 5 - 10K employees

7.8

Company rating: 7.8 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

133rd of 896 rated healthcare providers

Great coworkers

People enjoy working here

Good employer

Learn more about South Shore Healthexternal

$27.78 - $37.38/hr

Full-time

Posted 19 days ago

Job description

If you are an existing employee of South Shore Health then please apply through the internal career site.

Requisition Number:

R-23424

Facility:

LOC0007 - 65 Columbian Building65 Columbian Street Weymouth, MA 02190

Department Name:

SHS IT Field Support

Status:

Full time

Budgeted Hours:

40

Shift:

Day (United States of America)The IT Field Support Technician I position reports to the Manager of IT Field Support Services and is responsible for providing first level on site desktop support throughout the health system. Responsibilities include taking ownership of on-site desktop support requests at one of the health systems locations and working them to closure. Resolving desktop break fix issues and assisting on, or conducting moves, adds and changes as directed. The IT Field Support Technician I will fully document all work done and resolutions real time in the health systems ticketing system. When appropriate create or update support documents to better prepare the team on support issues. The IT Field Support Technician I should have the ability to assess onsite service requests and resolve or escalate issues that impact end users work flow. The IT Field Support Technician I should be able to clearly demonstrate knowledge of desktop hardware and software support tools and technologies.

Compensation Pay Range:

$27.78 - $37.38

ESSENTIAL FUNCTIONS

Work with Manager of IT Field Support Services or Lead Analyst to complete scheduled daily work assignments within the Field Support team.


Determine and escalate the problems or issues when required in a timely manner.


Monitor field service desktop support queue taking ownership of problems and work requests till closure.


Keep current on industry support tools and standards that are in alignment with Desktop support functions.


Communicate the need for ordering IT equipment and appropriate spares where applicable.


Participate in, and support moves, adds and Changes as directed.


Ensure that the CMDB inventory database is current at all times when equipment is removed from stock, deployed or retired for all work conducted.


Respond to inquiries from colleagues, and IS Leadership in a timely manner.


Drive down open ticket volumes.


Complete assigned tasks in a timely manner.

JOB REQUIREMENTS

Minimum Education - Preferred

Associate's degree or technical certification in computer science, Information Technology or other technical field preferred.

Microsoft certification or experience preferred.

Minimum Work Experience

1-3 years of Desktop support experience.

Demonstrated experience supporting enterprise desktop environments and related infrastructure in a Healthcare setting.

Required additional Knowledge and Abilities

Proven skills in the support of various desktop and mobile device platforms.

Experience with support and maintenance of Windows-based desktop operating systems (Windows 11)

Support skills with various desktop hardware equipment (Dell, HP, Lenovo), printers, mobile devices / smartphones (Apple and Android based)

Ability to effectively communicate with end users, (nurses, physicians, and other executives) to extract pertinent information needed to resolve issues.

Flexible team player with ability to complete tasks as assigned.

Willingness to continue technical and professional development in line with Desktop Support functions

Personal transportation for local travel between SSHS sites.

Participate in on-call coverage as assigned.

Ability to modify work schedule as business requirements change.

M-F 7:30am - 4pm

Responsibilities if Required:

Education if Required:

License/Registration/Certification Requirements:

South Shore Health logo

About South Shore Health

Sourced by ZipRecruiter

South Shore Health is a leading provider of health services in South Weymouth, Massachusetts, US. As an integrated health system, the company has a broad offering ranging from primary and specialty care, home health and hospice services, to preventive and emergency care. Founded over a century ago, South Shore Health initially operated as a single hospital but has since morphed into a health network of providers and facilities for comprehensive care. The company's mission is to benefit the community by providing easily accessible, top-quality health services with an emphasis on wellness and prevention.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

South Weymouth, MA, US

Year founded

1922

Social media

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Benefits

Hours and flexibility

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