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Hypercare Jobs (NOW HIRING)

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Sr Manager, Technical Operations

Plover, WI · On-site

$111K - $153K/yr

Lead and support hypercare activities at deployment sites by observing routines, identifying gaps, coaching leaders, reinforcing standards, and helping the site move from launch to ownership.

New

Deegit Inc

SAP BPM

Dublin, OH · On-site

... hypercare • Train Cardinal run support team to manage the functionality post hypercare • Prepare necessary documentation for configuration, troubleshooting and ongoing maintenance of the ...

RICEFW Technologies, Inc.

Project Manager

Spokane, WA · On-site

Manage project scope, schedule, budget, risks, issues, resources, governance, stakeholder communication, deliverables, testing, training, cutover, go-live, and hypercare. Mode: Hybrid (City of ...

New

LexisNexis

Change Delivery Manager

Alpharetta, GA · On-site

Do you thrive on coordinating cross-functional squads, removing blockers, and delivering measurable value from business case through hypercare? About the Business: LexisNexis ® Risk Solutions ...

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Hypercare information

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How much do hypercare jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for hypercare in the United States is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.44 per hour, depending on experience, location, and employer.

What does hypercare mean?

Hypercare is a phase in project management or post-implementation support where a team provides intensive monitoring and assistance immediately after a system or product launch. In a job context, roles involved in hypercare often require strong communication, problem-solving skills, and familiarity with troubleshooting tools to ensure a smooth transition and resolve issues quickly. This phase typically lasts until the system stabilizes and normal operations resume.

What is a Hypercare job?

A Hypercare job refers to a critical support role during the post-launch or go-live phase of a project, product, or system implementation. It involves providing immediate assistance, monitoring for issues, and ensuring a smooth transition by addressing any technical, operational, or user concerns. Hypercare teams work closely with stakeholders to resolve problems quickly, minimize disruptions, and optimize performance. This phase typically lasts for a defined period until stability is achieved and normal support processes take over.

What are the key skills and qualifications needed to thrive in the Hypercare position, and why are they important?

To thrive in a Hypercare role, you need an in-depth understanding of IT systems or software products, strong troubleshooting abilities, and experience in post-launch support. Familiarity with incident management tools, ticketing systems like ServiceNow or Jira, and ITIL certification are often required. Excellent communication, patience, and problem-solving skills are vital for effectively supporting users and collaborating with project teams. These skills ensure smooth transitions after product launches, rapid resolution of issues, and high user satisfaction.

Who is the CEO of Hypercare?

Hypercare is a job role focused on providing immediate support and assistance during critical periods, and it does not have a CEO. If you are referring to a company named Hypercare, there is no publicly available information about its CEO. Job seekers should research the specific organization for leadership details.

What are the typical responsibilities and daily activities for someone working in a Hypercare role?

During a Hypercare period, your main responsibilities involve monitoring technical systems, promptly resolving user issues, and ensuring that any post-launch problems are addressed efficiently. You will often collaborate closely with end-users, IT teams, and business stakeholders to triage incidents, implement fixes, and provide updates on progress. Daily activities can range from troubleshooting technical errors and managing support tickets, to conducting user training and updating documentation. The Hypercare environment is fast-paced and requires a proactive approach to problem-solving, as well as strong teamwork skills.

What jobs make $3,000 a day?

High-paying jobs that can earn $3,000 a day include specialized roles such as senior surgeons, anesthesiologists, or certain high-level executives. Freelance consultants, successful entrepreneurs, and some day traders or investment professionals may also reach this income level, often requiring advanced skills, certifications, or significant experience.

What skills are needed for hypercare?

Hypercare roles require strong communication and problem-solving skills to support users effectively during initial product deployment or system go-live. Technical knowledge of the relevant systems, tools, or software is essential, along with the ability to work under pressure and coordinate with cross-functional teams. Customer service skills and attention to detail are also important for ensuring smooth transitions and issue resolution.
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Hypercare jobs near you

Zone Project Manager

Tata Consultancy Service Limited

Denver, CO • On-site

$90K - $125K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Must Have Technical/Functional Skills
EUC / Workplace projects delivery experience
Multi site and multi country rollout management
Device refresh and OS migration (Windows/macOS)
Endpoint management tools (Intune / SCCM / Jamf)
Project planning, scheduling, and execution
RAID management (Risks, Issues, Dependencies)
Field technician and vendor coordination
Change management and cutover / hypercare handling
Roles & Responsibilities
Own end-to-end EUC project delivery across the assigned zone (multi-country / multi-site)
Define and manage scope, timelines, milestones, deliverables, and acceptance criteria
Lead project kick-off, planning, execution, hypercare, and BAU handover
Drive site onboarding/offboarding (site managing/unmanaging) readiness and execution
Manage EUC rollouts: device refresh, OS upgrades (Win10/11), peripherals, site setup/relocations
Build and maintain integrated project plan including dependencies, critical path, and cutover steps
Coordinate with Field Technicians (FTs) for scheduling, site access, onsite activities, and coverage
Align cross-tower teams (EUC Ops, Network, Security, Service Desk, Apps, Procurement) for end-to-end execution
Maintain RAID (Risks, Assumptions, Issues, Dependencies) log and drive mitigation to closure
Run governance cadence: weekly/daily reviews, progress tracking, action/decision management
Provide weekly status reports highlighting progress, risks, issues, and support required
Manage escalations and blockers (site readiness, approvals, logistics delays, resource constraints)
Plan and execute cutover, readiness checks, go/no-go, communications, and rollback approach (if needed)
Coordinate Change Management activities: CAB approvals, change windows, stakeholder communications
Lead hypercare/stabilization period post-deployment and ensure smooth transition to BAU
Ensure compliance with security policies, access controls, and EUC standards during deployment
Ensure asset tracking and documentation are updated (serials, allocations, returns, disposal records)
Maintain project artifacts: runbooks, checklists, validation evidence, sign-offs, PIR/lessons learned
Manage vendors/partners for staging, shipping, dispatch, and rollout execution (if applicable)
Track effort/cost vs plan and highlight variances early (if financials are in scope)
Drive continuous improvement through standard templates, playbooks, and process optimization
Salary Range-$90,000-$125,000 a year
#LI-KR3
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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