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Hypercare Jobs (NOW HIRING)

Motorola

Alta Hypercare Support Manager

Allen, TX · On-site

$80K - $85K/yr

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere.

System One

Supply Chain Expert

Belton, TX · Remote

Design and implement a scalable Hypercare operating model that supports warehouse and distribution center launches across North America. * Define the end-to-end launch support lifecycle, including ...

System One

Supply Chain Expert

Belton, TX · Remote

Design and implement a scalable Hypercare operating model that supports warehouse and distribution center launches across North America. * Define the end-to-end launch support lifecycle, including ...

System One

Supply Chain Expert

Belton, TX · Remote

Design and implement a scalable Hypercare operating model that supports warehouse and distribution center launches across North America. * Define the end-to-end launch support lifecycle, including ...

System One

Supply Chain Expert

Belton, TX · Remote

Design and implement a scalable Hypercare operating model that supports warehouse and distribution center launches across North America. * Define the end-to-end launch support lifecycle, including ...

System One

Supply Chain Expert

Belton, TX · Remote

Design and implement a scalable Hypercare operating model that supports warehouse and distribution center launches across North America. * Define the end-to-end launch support lifecycle, including ...

System One

Supply Chain Expert

Belton, TX · Remote

Design and implement a scalable Hypercare operating model that supports warehouse and distribution center launches across North America. * Define the end-to-end launch support lifecycle, including ...

System One

Supply Chain Expert

Belton, TX · Remote

Design and implement a scalable Hypercare operating model that supports warehouse and distribution center launches across North America. * Define the end-to-end launch support lifecycle, including ...

System One

Supply Chain Expert

Belton, TX · Remote

Design and implement a scalable Hypercare operating model that supports warehouse and distribution center launches across North America. * Define the end-to-end launch support lifecycle, including ...

Tata Consultancy Services

Zone Project Manager

Las Vegas, NV · On-site

$94K - $111K/yr

They are seeking a Zone Project Manager to oversee end-to-end EUC project delivery across multiple countries and sites, ensuring successful execution from planning to hypercare and transition to ...

System One

Supply Chain Expert

Belton, TX · Remote

Design and implement a scalable Hypercare operating model that supports warehouse and distribution center launches across North America. * Define the end-to-end launch support lifecycle, including ...

Hirekeyz Inc

Analytics Practitioner

Amherst, VA · On-site

$95K - $129K/yr

Job Type: Contract Required Skills : • EWM configuration • EWM testing • EWM master data setup • Years of experience required for each skill: 3 Desired Skills :- • Previous hypercare ...

Kellton

SAP EDI Project Manager

Chicago, IL · On-site

Demonstrated experience leading testing, deployment, cutover, and hypercare activities for enterprise integration projects * Preferred Qualifications * Hands-on experience with Cleo Integration Cloud ...

Eliassen Group

PTP Invoicing Lead

Nashville, TN · On-site

$80 - $90/hr

Lead hypercare activities, issue triage, prioritization, and escalation management post go-live. * Oversee data integrations between legacy ERPs, Oracle Fusion, and upstream/downstream systems.

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Hypercare information

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How much do hypercare jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for hypercare in the United States is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.44 per hour, depending on experience, location, and employer.

What does hypercare mean?

Hypercare is a phase in project management or post-implementation support where a team provides intensive monitoring and assistance immediately after a system or product launch. In a job context, roles involved in hypercare often require strong communication, problem-solving skills, and familiarity with troubleshooting tools to ensure a smooth transition and resolve issues quickly. This phase typically lasts until the system stabilizes and normal operations resume.

What is a Hypercare job?

A Hypercare job refers to a critical support role during the post-launch or go-live phase of a project, product, or system implementation. It involves providing immediate assistance, monitoring for issues, and ensuring a smooth transition by addressing any technical, operational, or user concerns. Hypercare teams work closely with stakeholders to resolve problems quickly, minimize disruptions, and optimize performance. This phase typically lasts for a defined period until stability is achieved and normal support processes take over.

What are the key skills and qualifications needed to thrive in the Hypercare position, and why are they important?

To thrive in a Hypercare role, you need an in-depth understanding of IT systems or software products, strong troubleshooting abilities, and experience in post-launch support. Familiarity with incident management tools, ticketing systems like ServiceNow or Jira, and ITIL certification are often required. Excellent communication, patience, and problem-solving skills are vital for effectively supporting users and collaborating with project teams. These skills ensure smooth transitions after product launches, rapid resolution of issues, and high user satisfaction.

Who is the CEO of Hypercare?

Hypercare is a job role focused on providing immediate support and assistance during critical periods, and it does not have a CEO. If you are referring to a company named Hypercare, there is no publicly available information about its CEO. Job seekers should research the specific organization for leadership details.

What are the typical responsibilities and daily activities for someone working in a Hypercare role?

During a Hypercare period, your main responsibilities involve monitoring technical systems, promptly resolving user issues, and ensuring that any post-launch problems are addressed efficiently. You will often collaborate closely with end-users, IT teams, and business stakeholders to triage incidents, implement fixes, and provide updates on progress. Daily activities can range from troubleshooting technical errors and managing support tickets, to conducting user training and updating documentation. The Hypercare environment is fast-paced and requires a proactive approach to problem-solving, as well as strong teamwork skills.

What jobs make $3,000 a day?

High-paying jobs that can earn $3,000 a day include specialized roles such as senior surgeons, anesthesiologists, or certain high-level executives. Freelance consultants, successful entrepreneurs, and some day traders or investment professionals may also reach this income level, often requiring advanced skills, certifications, or significant experience.

What skills are needed for hypercare?

Hypercare roles require strong communication and problem-solving skills to support users effectively during initial product deployment or system go-live. Technical knowledge of the relevant systems, tools, or software is essential, along with the ability to work under pressure and coordinate with cross-functional teams. Customer service skills and attention to detail are also important for ensuring smooth transitions and issue resolution.
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Hypercare jobs near you
Alta Hypercare Support Manager

Alta Hypercare Support Manager

Motorola

Allen, TX • On-site

$80K - $85K/yr

Full-time

Medical, Dental, Retirement

Re-posted 4 days ago

Motorola Solutions rating

8.7

Company rating: 8.7 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

11th of 143 rated electronics manufacturers

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.


Department OverviewThe team is composed of RED Accounts specialists who serve as the critical escalation path. We solve for safer by providing reactive and proactive solutions for our at-risk customers. The team's core success is defined by its ability to ensure affected customers' needs are immediately met during high-priority incidents and using gathered data to proactively identify and mitigate other RED Accounts before they become critical escalations.
Job Description

Join a passionate, high-energy team dedicated to delivering world-class solutions and ensuring customer success. In this unique role within the growing Alta Support organization, you will tackle evolving challenges and drive excellence through the following responsibilities:

  • Lead Critical Escalations: Serve as the primary owner for high-priority escalations and manage the team responsible for at-risk accounts to ensure rapid resolution and long-term customer health.

  • Drive Root Cause Analysis: Conduct thorough RCAs and post-mortem reviews for service disruptions to develop actionable playbooks and prevent future issues.

  • Enable Continuous Improvement: Provide detailed insights on global and account-specific outages to influence product roadmaps and optimize internal support processes.

  • Strategic Resource Management: Analyze operational data to propose annual staffing levels and resource allocations that align with customer support demands.

  • Foster Cross-Functional Synergy: Partner with Product, Engineering, and Sales teams to instill a sense of urgency and resolve complex technical or account-related hurdles.

  • Champion the Customer Voice: Engage directly with customers through onsite and remote meetings to understand their unique needs and deliver tailored technical solutions.

  • Master Resolution Tools: Utilize and advocate for key support tools across all service groups to streamline troubleshooting and accelerate issue closure.

  • Cultivate Brand Champions: Transform critical account situations into success stories by ensuring immediate engagement and high-quality service delivery.

Target Base Salary Range:$80,000- $85,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-DB1


Basic Requirements

Basic Qualifications

  • Bachelor's Degree in Computer Science, Math, or related discipline

  • 4+ years managing technical teams required, or 8 years of equivalent work experience


Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S.Benefitsinclude:

  • Incentive Bonus Plans

  • Medical, Dental, Visionbenefits

  • 401K with Company Match

  • 10 Paid Holidays

  • GenerousPaidTime Off Packages

  • Employee Stock Purchase Plan

  • PaidParental & Family Leave

  • and more!


EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.

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About Motorola Solutions

Sourced by ZipRecruiter

At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways. At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1928

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