Hypercare: Support users post-cutover with onboarding, application, login, and connectivity issues Key Responsibilities * Provide onsite support across User Readiness, Cutover, and Hypercare phases ...
Quick apply
Hypercare: Support users post-cutover with onboarding, application, login, and connectivity issues Key Responsibilities * Provide onsite support across User Readiness, Cutover, and Hypercare phases ...
Responsibilities : • End-to-end project delivery oversight: order → kickoff → milestones → go-live • Hypercare program management -- scheduling, tracking, and closing hypercare windows • ...
Responsibilities : • End-to-end project delivery oversight: order → kickoff → milestones → go-live • Hypercare program management -- scheduling, tracking, and closing hypercare windows • ...
Hypercare: Support users post-cutover with onboarding, application, login, and connectivity issues Key Responsibilities * Provide onsite support across User Readiness, Cutover, and Hypercare phases ...
Quick apply
Hypercare: Support users post-cutover with onboarding, application, login, and connectivity issues Key Responsibilities * Provide onsite support across User Readiness, Cutover, and Hypercare phases ...
Supply Chain Expert
Belton, TX · Remote
Design and implement a scalable Hypercare operating model that supports warehouse and distribution center launches across North America. * Define the end-to-end launch support lifecycle, including ...
Quick apply
Supply Chain Expert
Belton, TX · Remote
Design and implement a scalable Hypercare operating model that supports warehouse and distribution center launches across North America. * Define the end-to-end launch support lifecycle, including ...
Supply Chain Expert
Belton, TX · Remote
Design and implement a scalable Hypercare operating model that supports warehouse and distribution center launches across North America. * Define the end-to-end launch support lifecycle, including ...
Quick apply
Supply Chain Expert
Belton, TX · Remote
Design and implement a scalable Hypercare operating model that supports warehouse and distribution center launches across North America. * Define the end-to-end launch support lifecycle, including ...
Supply Chain Expert
Belton, TX · Remote
Design and implement a scalable Hypercare operating model that supports warehouse and distribution center launches across North America. * Define the end-to-end launch support lifecycle, including ...
Quick apply
Supply Chain Expert
Belton, TX · Remote
Design and implement a scalable Hypercare operating model that supports warehouse and distribution center launches across North America. * Define the end-to-end launch support lifecycle, including ...
Project Coordinator _ Spanish
Caldwell, NJ · On-site
Coordinate assigned hotel technology deployment projects from initiation through hypercare, ensuring activities remain on schedule and aligned with Hyatt implementation standards. Lead hotel ...
Posted today
Project Coordinator _ Spanish
Caldwell, NJ · On-site
Coordinate assigned hotel technology deployment projects from initiation through hypercare, ensuring activities remain on schedule and aligned with Hyatt implementation standards. Lead hotel ...
Posted today
Supply Chain Expert
Belton, TX · Remote
Design and implement a scalable Hypercare operating model that supports warehouse and distribution center launches across North America. * Define the end-to-end launch support lifecycle, including ...
Quick apply
Supply Chain Expert
Belton, TX · Remote
Design and implement a scalable Hypercare operating model that supports warehouse and distribution center launches across North America. * Define the end-to-end launch support lifecycle, including ...
Supply Chain Expert
Belton, TX · Remote
Design and implement a scalable Hypercare operating model that supports warehouse and distribution center launches across North America. * Define the end-to-end launch support lifecycle, including ...
Quick apply
Supply Chain Expert
Belton, TX · Remote
Design and implement a scalable Hypercare operating model that supports warehouse and distribution center launches across North America. * Define the end-to-end launch support lifecycle, including ...
Supply Chain Expert
Belton, TX · Remote
Design and implement a scalable Hypercare operating model that supports warehouse and distribution center launches across North America. * Define the end-to-end launch support lifecycle, including ...
Quick apply
Supply Chain Expert
Belton, TX · Remote
Design and implement a scalable Hypercare operating model that supports warehouse and distribution center launches across North America. * Define the end-to-end launch support lifecycle, including ...
Supply Chain Expert
Belton, TX · Remote
Design and implement a scalable Hypercare operating model that supports warehouse and distribution center launches across North America. * Define the end-to-end launch support lifecycle, including ...
Quick apply
Supply Chain Expert
Belton, TX · Remote
Design and implement a scalable Hypercare operating model that supports warehouse and distribution center launches across North America. * Define the end-to-end launch support lifecycle, including ...
Zone Project Manager
Las Vegas, NV · On-site
$94K - $111K/yr
They are seeking a Zone Project Manager to oversee end-to-end EUC project delivery across multiple countries and sites, ensuring successful execution from planning to hypercare and transition to ...
Zone Project Manager
Las Vegas, NV · On-site
$94K - $111K/yr
They are seeking a Zone Project Manager to oversee end-to-end EUC project delivery across multiple countries and sites, ensuring successful execution from planning to hypercare and transition to ...
Supply Chain Expert
Belton, TX · Remote
Design and implement a scalable Hypercare operating model that supports warehouse and distribution center launches across North America. * Define the end-to-end launch support lifecycle, including ...
Quick apply
Supply Chain Expert
Belton, TX · Remote
Design and implement a scalable Hypercare operating model that supports warehouse and distribution center launches across North America. * Define the end-to-end launch support lifecycle, including ...
Support ERP deployment activities, including requirements gathering, process validation, testing, data validation, training, cutover, go-live, and Hypercare. * Collaborate with plant operations ...
Support ERP deployment activities, including requirements gathering, process validation, testing, data validation, training, cutover, go-live, and Hypercare. * Collaborate with plant operations ...
Manage hypercare activities through September 30, 2026, and beyond where required. * Support the full SKU ramp and ensure stable platform performance as transaction and planning volumes increase.
Manage hypercare activities through September 30, 2026, and beyond where required. * Support the full SKU ramp and ensure stable platform performance as transaction and planning volumes increase.
Support ERP deployment activities, including requirements gathering, process validation, testing, data validation, training, cutover, go-live, and Hypercare. * Collaborate with plant operations ...
Support ERP deployment activities, including requirements gathering, process validation, testing, data validation, training, cutover, go-live, and Hypercare. * Collaborate with plant operations ...
Support ERP deployment activities, including requirements gathering, process validation, testing, data validation, training, cutover, go-live, and Hypercare. * Collaborate with plant operations ...
Support ERP deployment activities, including requirements gathering, process validation, testing, data validation, training, cutover, go-live, and Hypercare. * Collaborate with plant operations ...
Support ERP deployment activities, including requirements gathering, process validation, testing, data validation, training, cutover, go-live, and Hypercare. * Collaborate with plant operations ...
Support ERP deployment activities, including requirements gathering, process validation, testing, data validation, training, cutover, go-live, and Hypercare. * Collaborate with plant operations ...
Support ERP deployment activities, including requirements gathering, process validation, testing, data validation, training, cutover, go-live, and Hypercare. * Collaborate with plant operations ...
Support ERP deployment activities, including requirements gathering, process validation, testing, data validation, training, cutover, go-live, and Hypercare. * Collaborate with plant operations ...
Analytics Practitioner
Amherst, VA · On-site
$95K - $129K/yr
Previous hypercare support * EWM coding Responsibilities :- * On site support of Clorox EWM Hypercare activities. * Support EWM go live at 1 of 7 locations starting July 6 * Provide guidance to users ...
Quick apply
Analytics Practitioner
Amherst, VA · On-site
$95K - $129K/yr
Previous hypercare support * EWM coding Responsibilities :- * On site support of Clorox EWM Hypercare activities. * Support EWM go live at 1 of 7 locations starting July 6 * Provide guidance to users ...
Hypercare information
See salary details
$11.06 - $15.25
2% of jobs
$18.11 is the 25th percentile. Wages below this are outliers.
$15.25 - $19.45
34% of jobs
The median wage is $21.34 / hr.
$19.45 - $23.65
32% of jobs
$25.55 is the 75th percentile. Wages above this are outliers.
$23.65 - $27.84
17% of jobs
$27.84 - $32.04
5% of jobs
$32.04 - $36.23
6% of jobs
$36.23 - $40.43
2% of jobs
$40.43 - $44.62
2% of jobs
$44.62 - $48.82
0% of jobs
$48.82 - $53.02
0% of jobs
$53.02 - $57.21
0% of jobs
$11
$24
$57
How much do hypercare jobs pay per hour?
As of Aug 12, 2026, the average hourly pay for hypercare in the United States is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.44 per hour, depending on experience, location, and employer.
What is a hypercare?
A Hypercare job refers to a critical support role during the post-launch or go-live phase of a project, product, or system implementation. It involves providing immediate assistance, monitoring for issues, and ensuring a smooth transition by addressing any technical, operational, or user concerns. Hypercare teams work closely with stakeholders to resolve problems quickly, minimize disruptions, and optimize performance. This phase typically lasts for a defined period until stability is achieved and normal support processes take over.
What are the key skills and qualifications needed to thrive in the hypercare position, and why are they important?
To thrive in a Hypercare role, you need an in-depth understanding of IT systems or software products, strong troubleshooting abilities, and experience in post-launch support. Familiarity with incident management tools, ticketing systems like ServiceNow or Jira, and ITIL certification are often required. Excellent communication, patience, and problem-solving skills are vital for effectively supporting users and collaborating with project teams. These skills ensure smooth transitions after product launches, rapid resolution of issues, and high user satisfaction.
What are the typical responsibilities and daily activities for someone working in a hypercare role?
During a Hypercare period, your main responsibilities involve monitoring technical systems, promptly resolving user issues, and ensuring that any post-launch problems are addressed efficiently. You will often collaborate closely with end-users, IT teams, and business stakeholders to triage incidents, implement fixes, and provide updates on progress. Daily activities can range from troubleshooting technical errors and managing support tickets, to conducting user training and updating documentation. The Hypercare environment is fast-paced and requires a proactive approach to problem-solving, as well as strong teamwork skills.
More about Hypercare jobs
What cities are hiring for Hypercare jobs? Cities with the most Hypercare job openings:
What states have the most Hypercare jobs? States with the most job openings for Hypercare jobs include:
What job categories do people searching Hypercare jobs look for? The top searched job categories for Hypercare jobs are:
Job description
We are seeking a skilled Desktop Support Engineer to join our team as a 1099 independent contractor.
Engineer will provide onsite end-user support across three phases of the Bird to Black & Veatch (BV) IT migration. You will work directly with users to ensure a smooth transition to new BV devices, credentials, and enterprise applications, serving as the primary point of contact for migration-related issues on the ground.
Engagement Phases
- User Readiness: Support users receiving new BV laptops ahead of cutover
- Cutover Weekend: Provide onsite hands-and-feet support during migration execution
- Hypercare: Support users post-cutover with onboarding, application, login, and connectivity issues
Key Responsibilities
- Provide onsite support across User Readiness, Cutover, and Hypercare phases of the Bird to BV migration
- Set up and configure new BV laptops, docking stations, monitors, keyboards, and peripherals
- Assist users with first-time BV login, new credentials, and temporary password setup
- Configure and troubleshoot Microsoft Authenticator / MFA setup
- Validate access to Outlook, Teams, OneDrive, and SharePoint
- Support printer setup, print validation, and scan-to-email testing
- Troubleshoot WiFi, VPN, and network connectivity issues
- Validate device-based applications and support AVD / Windows App access
- Coordinate with remote technical bridge teams and SMEs for issue resolution
- Capture screenshots and logs for escalation; update user readiness trackers and provide daily status updates
- Provide white-glove support to executive and VIP users during onboarding and hypercare
- Escalate unresolved issues to IAM, M365, Network, EUC, Application, or AVD teams as required
- Work extended hours or weekends during cutover activities as required
- Maintain professional communication with customer, migration, and leadership teams
Skills & Experience
- Windows 10 / Windows 11 support
- Microsoft 365 — Outlook, Teams, OneDrive
- MFA / Microsoft Authenticator configuration
- Laptop deployment and endpoint troubleshooting
- Printer and peripheral troubleshooting
- Basic networking and WiFi troubleshooting
- Enterprise migration or hypercare support experience
- Strong customer-facing communication skill
About Heunets
Sourced by ZipRecruiter
Industry
It services
Company size
1 - 10 Employees
Headquarters location
Roseland, NJ, US