Hypercare Jobs in Quebec (NOW HIRING)

People are at the heart of our success. Our culture encourages collaboration, transparency, and accountability in order to generate value and achieve sustainable results. Being part of the team means committing to an environment where everyone's impact truly matters.

At Agropur, each role aims to generate value and have a tangible impact on collective performance.

At Agropur, each role aims to generate value and have a tangible impact on collective performance. The IT Functional Analyst - Manufacturing plays a critical role in ensuring that Manufacturing Execution Systems (MES) effectively support real plant operations across the network. Acting as the primary interface between plant teams and IT, this role gathers, validates, and translates manufacturing requirements into clear, structured functional specifications for delivery teams. The role is accountable for ensuring that MES solutions are aligned with shopfloor reality, usable by operations teams, and successfully adopted in production environments. This includes leading User Acceptance Testing (UAT) with plant stakeholders, driving change management and training activities, and supporting deployment and hypercare phases.

Working closely with delivery teams, architects, and operations support, the IT Functional Analyst - Manufacturing ensures that solutions are not only technically sound, but also operationally effective. The role also acts as the first point of functional escalation for MES-related issues and plays a key role in identifying continuous improvement opportunities based on plant feedback and operational performance.

Context to maximize your impact:

• Recognition of years of service for vacation calculation;
• Flexible remote work options;
• Flexible group insurance plan including telemedicine services;
• Employee assistance program;
• Opportunities to invest in yourself (career development, etc.);
• Annual bonus;
• Pension plan with company contributions;
• Salary scale 005: $84 600$ to $105 800 (Base salary will be determined based on your academic background, experience, training, and skills related to the position.)

What will drive value:

• Act as the primary MES point of contact for plant operations
• Gather, validate, and structure business requirements from plant stakeholders
• Translate manufacturing needs into clear user stories and functional specifications
• Ensure solutions reflect real production workflows and constraints
• Lead and coordinate User Acceptance Testing (UAT) with plant teams
• Validate solution usability and operational readiness before deployment
• Drive training, communication, and change management activities
• Support go-live and hypercare to ensure smooth transition to operations
• Act as first-level functional escalation for MES usage issues
• Identify and document continuous improvement opportunities based on plant feedback

• Analyze and document manufacturing processes and workflows
• Gather and formalize plant requirements
• Translate business needs into structured functional documentation
• Collaborate with delivery teams to validate solution design and configuration
• Define test scenarios and lead UAT execution with plant stakeholders
• Coordinate defect resolution with delivery teams
• Support development and execution of training plans
• Participate in on-site commissioning and deployment activities
• Support hypercare and stabilization following deployment
• Capture lessons learned and feed improvements into the product backlog

Ensure compliance with Good Manufacturing Practices (GMP)
Adhere to safety protocols:

• Stop unsafe acts and follow safety procedures
• Report or correct hazards
• Support safety programs and policies

What will enable you to have an impact:

• Degree in Information Technology, Engineering, Operations, or related field (preferred)
• Equivalent combination of education and experience will be considered

• 5+ years of experience in MES, manufacturing operations, or IT/OT environments
• Strong experience working directly with plant stakeholders and production teams
• Proven ability to bridge business operations and IT delivery teams
• Experience participating in system deployments in industrial environments
• Experience leading or supporting UAT and plant-level implementations

• PMP, Agile, or equivalent certification (asset)

• Strong ability to translate operational needs into structured requirements
• Solid understanding of manufacturing processes and shopfloor realities
• Good understanding of MES technologies and industrial systems
• Strong communication and stakeholder management skills
• Ability to challenge and validate both business and technical assumptions
• Structured and pragmatic problem-solving mindset
• Experience supporting change management and system adoption
• Understanding of high-availability and 24/7 operational environments

Additional Information

• Travel required: 30-40%

A role aligned with what creates the greatest collective impact.

Agropur welcomes people from all backgrounds and origins. We are proud to be an employer with a diverse community and are committed to providing a respectful and inclusive experience for all employees and applicants. We will work with candidates who request accommodation. Please note that an adequate knowledge of French is required for positions in Quebec.Agropur uses artificial intelligence technology to assist our recruiters in screening, assessing, or selecting applicants for this position.

In this text, the use of the masculine gender to designate persons is intended only to lighten the text.