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Hypercare Jobs (NOW HIRING)

Jade Global

ServiceNow TPM for Marketing - US

San Jose, CA · On-site

$151.20K - $195.70K/yr

Hypercare & Incident Management o Support post-go-live stabilization during the hypercare period. o Triage incidents, track resolution, and report on hypercare performance. Collaboration with Core ...

Jade Global

ServiceNow TPM for Marketing - US

San Jose, CA · On-site

$151.20K - $195.70K/yr

... hypercare stabilization. Key Responsibilities • Platform Solutioning & Support o Perform L1 and L2 solutioning on the ServiceNow platform. o Collaborate with architects and designers to refine ...

3B Staffing LLC

$154.50K - $178.60K/yr

Hypercare & Incident Management Support post-go-live stabilization during the hypercare period. Triage incidents, track resolution, and report on hypercare performance. * Collaboration with Core TPMs ...

Jobility

Customer Success Hypercare Support

Buffalo, NY · Hybrid

$24/hr

Job Title: Temporary Project & Operations Support Associate Location: Buffalo, NY Work Setup Type: Hybrid - Remote (Mon & Fri) / Office (Tue-Thu) Hours: 8:30 AM - 5:00 PM Duration: 12-month contract ...

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How much do hypercare jobs pay per hour?

As of May 28, 2026, the average hourly pay for hypercare in the United States is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.44 per hour, depending on experience, location, and employer.

What is a Hypercare job?

A Hypercare job refers to a critical support role during the post-launch or go-live phase of a project, product, or system implementation. It involves providing immediate assistance, monitoring for issues, and ensuring a smooth transition by addressing any technical, operational, or user concerns. Hypercare teams work closely with stakeholders to resolve problems quickly, minimize disruptions, and optimize performance. This phase typically lasts for a defined period until stability is achieved and normal support processes take over.

What are the key skills and qualifications needed to thrive in the Hypercare position, and why are they important?

To thrive in a Hypercare role, you need an in-depth understanding of IT systems or software products, strong troubleshooting abilities, and experience in post-launch support. Familiarity with incident management tools, ticketing systems like ServiceNow or Jira, and ITIL certification are often required. Excellent communication, patience, and problem-solving skills are vital for effectively supporting users and collaborating with project teams. These skills ensure smooth transitions after product launches, rapid resolution of issues, and high user satisfaction.

What are the typical responsibilities and daily activities for someone working in a Hypercare role?

During a Hypercare period, your main responsibilities involve monitoring technical systems, promptly resolving user issues, and ensuring that any post-launch problems are addressed efficiently. You will often collaborate closely with end-users, IT teams, and business stakeholders to triage incidents, implement fixes, and provide updates on progress. Daily activities can range from troubleshooting technical errors and managing support tickets, to conducting user training and updating documentation. The Hypercare environment is fast-paced and requires a proactive approach to problem-solving, as well as strong teamwork skills.
More about Hypercare jobs
What cities are hiring for Hypercare jobs? Cities with the most Hypercare job openings:
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Hypercare jobs near you
Infographic showing various Hypercare job openings in the United States as of May 2026, with employment types broken down into 84% Full Time, and 16% Contract. Highlights an 72% Physical, 9% Hybrid, and 19% Remote job distribution, with an average salary of $51,363 per year, or $24.7 per hour.
Testing, Hypercare & Training Lead

Testing, Hypercare & Training Lead

Think Tank, Inc.

Silver Spring, MD • Remote

Contractor

Medical, Dental, Vision, Retirement

Posted 24 days ago

Job description

*Authorized to work in the US required; US Citizenship preferred

*Remote Position TBD

*Applicants residing in the DMV area preferred as the client is located in Maryland

*Three references required

POSITION DESCRIPTION:

The Testing, Hypercare & Training Lead will lead testing, go-live readiness, hypercare operations, and end-user adoption activities to ensure a stable transition to Oracle Fusion Cloud.

RESPONSIBILITIES:

  • Develop and manage testing strategy (SIT, UAT)
  • Coordinate defect tracking and resolution
  • Lead hypercare operations and incident coordination
  • Ensure priority-1 issues meet response expectations during hypercare
  • Lead training and documentation efforts, including UPK artifacts
  • Support user readiness and change adoption activities

REQUIREMENTS:

  • 10+ years of experience with ERP testing and training
  • ERP testing and go-live leadership experience
  • Experience managing hypercare and post-go-live stabilization
  • Training and documentation experience in Oracle Cloud environments
  • Strong coordination and communication skills
  • Experience supporting mission-critical systems

Think Tank is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.

Compensation for the successful candidate will be determined based on a variety of factors, including education, relevant work experience, work location, specific job responsibilities, professional certifications, and other job-related criteria.

Think Tank also offers a comprehensive benefits package that includes medical, dental, and vision coverage; long-term and short-term disability; and a 401(k) plan. All benefits are subject to eligibility requirements.

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