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Hypercare Jobs (NOW HIRING)

Ruri Software Technologies LLC

Hypercare Lead

Hypercare Lead Duration : 8+ months Location : Purchase, NY/Remote Job Requirement: * 8-10 years SAP ECC /S/4 HANA - Hypercare Lead * Demonstrated 6-8 years' experience in S/4 multi-sites rollouts ...

Jade Global

ServiceNow TPM for Marketing - US

San Jose, CA · On-site

$151K - $195K/yr

... hypercare stabilization. Key Responsibilities • Platform Solutioning & Support o Perform L1 and L2 solutioning on the ServiceNow platform. o Collaborate with architects and designers to refine ...

Jade Global

ServiceNow TPM for Marketing - US

San Jose, CA

$151K - $195K/yr

Hypercare & Incident Management o Support post-go-live stabilization during the hypercare period. o Triage incidents, track resolution, and report on hypercare performance. Collaboration with Core ...

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How much do hypercare jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for hypercare in the United States is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.44 per hour, depending on experience, location, and employer.

What is a hypercare?

A Hypercare job refers to a critical support role during the post-launch or go-live phase of a project, product, or system implementation. It involves providing immediate assistance, monitoring for issues, and ensuring a smooth transition by addressing any technical, operational, or user concerns. Hypercare teams work closely with stakeholders to resolve problems quickly, minimize disruptions, and optimize performance. This phase typically lasts for a defined period until stability is achieved and normal support processes take over.

What are the typical responsibilities and daily activities for someone working in a hypercare role?

During a Hypercare period, your main responsibilities involve monitoring technical systems, promptly resolving user issues, and ensuring that any post-launch problems are addressed efficiently. You will often collaborate closely with end-users, IT teams, and business stakeholders to triage incidents, implement fixes, and provide updates on progress. Daily activities can range from troubleshooting technical errors and managing support tickets, to conducting user training and updating documentation. The Hypercare environment is fast-paced and requires a proactive approach to problem-solving, as well as strong teamwork skills.

What are the key skills and qualifications needed to thrive in the hypercare position, and why are they important?

To thrive in a Hypercare role, you need an in-depth understanding of IT systems or software products, strong troubleshooting abilities, and experience in post-launch support. Familiarity with incident management tools, ticketing systems like ServiceNow or Jira, and ITIL certification are often required. Excellent communication, patience, and problem-solving skills are vital for effectively supporting users and collaborating with project teams. These skills ensure smooth transitions after product launches, rapid resolution of issues, and high user satisfaction.

What skills are needed for hypercare?

Hypercare roles require strong communication and problem-solving skills to support users effectively during initial product deployment or system implementation. Technical knowledge of the relevant systems, tools, or software is essential, along with the ability to work under pressure and coordinate with cross-functional teams. Customer service skills and attention to detail are also important for addressing issues promptly and ensuring a smooth transition.
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Hypercare jobs near you
Infographic showing various Hypercare job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 76% Physical, 11% Hybrid, and 13% Remote job distribution, with an average salary of $51,363 per year, or $24.7 per hour.

Hypercare Lead

Ruri Software Technologies LLC

Remote

Full-time

Re-posted 15 days ago

Job description

Job Title: Hypercare Lead
Duration: 8+ months
Location: Purchase, NY/Remote
Job Requirement:
  • 8-10 years SAP ECC /S/4 HANA - Hypercare Lead
  • Demonstrated 6-8 years' experience in S/4 multi-sites rollouts hypercare planning, cutover / hypercare execution, monitoring the hypercare progress and run hypercare command Center.
  • Plan and lead daily hypercare status calls with multiple work-streams / stakeholders at all levels - Client's business / IT / Service provider's deployment team.
  • Experience in at least 2 end to end implementation of S/4 global programs (helps keep hypercare in perspective)
  • S/4 functional experience in at least one of the modules - OTC or MM/WM
  • Be able to work with functional, technical team to do RCA Root Cause Analysis, create proactive actions based on root causes identified.
  • Good communication, articulation
  • Experience in hypercare status reporting, dashboards, metrics.
  • Familiarity with hypercare exit criteria.
  • Comfortable in connecting with stakeholders from business / IT at all levels.
  • S/4 multi-sites rollouts hypercare planning, hypercare execution, monitoring the hypercare progress and run hypercare command center.
  • Experience in at least 2 end to end implementation of S/4 global programs (helps keep hypercare in perspective)
  • S/4 functional experience in at least one of the modules - OTC or MM/WM
  • Hypercare status reporting, dashboards, metrics.
  • Hypercare exit criteria.

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