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Hypercare Jobs in Michigan (NOW HIRING)

Deloitte

UKG PRO HCM Senior Consultant

Detroit, MI

Supporting full lifecycle UKG Pro Payroll implementations, including business analysis, functional specification, system configuration, design, testing, cutover, and hypercare * Gathering and ...

Mastech Digital

SAP EH&S Functional

Saginaw, MI · On-site

... hypercare. Candidates will be in a client facing role so strong communication skills are required. The primary modules will be Product Safety(including Specification Database, Phrase Library, EHS ...

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Hypercare information

What is a hypercare?

A Hypercare job refers to a critical support role during the post-launch or go-live phase of a project, product, or system implementation. It involves providing immediate assistance, monitoring for issues, and ensuring a smooth transition by addressing any technical, operational, or user concerns. Hypercare teams work closely with stakeholders to resolve problems quickly, minimize disruptions, and optimize performance. This phase typically lasts for a defined period until stability is achieved and normal support processes take over.

What are the key skills and qualifications needed to thrive in the hypercare position, and why are they important?

To thrive in a Hypercare role, you need an in-depth understanding of IT systems or software products, strong troubleshooting abilities, and experience in post-launch support. Familiarity with incident management tools, ticketing systems like ServiceNow or Jira, and ITIL certification are often required. Excellent communication, patience, and problem-solving skills are vital for effectively supporting users and collaborating with project teams. These skills ensure smooth transitions after product launches, rapid resolution of issues, and high user satisfaction.

What are the typical responsibilities and daily activities for someone working in a hypercare role?

During a Hypercare period, your main responsibilities involve monitoring technical systems, promptly resolving user issues, and ensuring that any post-launch problems are addressed efficiently. You will often collaborate closely with end-users, IT teams, and business stakeholders to triage incidents, implement fixes, and provide updates on progress. Daily activities can range from troubleshooting technical errors and managing support tickets, to conducting user training and updating documentation. The Hypercare environment is fast-paced and requires a proactive approach to problem-solving, as well as strong teamwork skills.

What are popular job titles related to Hypercare jobs in Michigan? For Hypercare jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Hypercare jobs in Michigan look for? The top searched job categories for Hypercare jobs in Michigan are:
Hypercare jobs near you
Infographic showing various Hypercare job openings in Michigan as of August 2026, with employment types broken down into 84% Full Time, 3% Part Time, 1% Temporary, and 12% Contract. Highlights an 71% Physical, 10% Hybrid, and 19% Remote job distribution.

HR Performance & Change Specialist

Meta Force Technology Staffing LLC

Detroit, MI • On-site

Contractor

Posted 19 days ago

Job description

HR Performance & Change Specialist (Power Platform & Hypercare)
Location: Remote / Hybrid
Department: Human Resources / People Operations
Reports To: HR Director / Operations Lead
Role Summary
We are looking for an HR Performance & Change Specialist to support our growing organization through critical HR system migrations, employee transitions, and ongoing process optimization.
In this role, you will bridge the gap between HR performance strategy and technical enablement. You will lead hypercare support during employee transitions and platform migrations, design user-friendly solutions using Microsoft PowerApps, and drive change management initiatives that ensure smooth adoption across the organization.
Key Responsibilities
Change Management & Hypercare Support
•    Drive change management plans for key HR initiatives, employee role changes, organizational restructuring, and technology rollouts.
•    Serve as the primary point of contact for post-migration/post-implementation "hypercare," resolving escalated employee and manager inquiries quickly and efficiently.
•    Develop clear documentation, user guides, and training sessions to help employees and leadership seamlessly adopt new HR processes and systems.
HR Systems & Power Platform Support
•    Design, build, and maintain low-code Microsoft PowerApps and Power Automate flows to automate HR requests, approvals, and employee change workflows.
•    Data Migration: Assist in gathering, mapping, auditing, and validating HR and employee performance data during platform or system migrations.
•    Continuous Improvement: Identify operational bottlenecks in current HR workflows and build automated, scalable solutions to improve overall team performance.
HR Performance Operations
•    Performance Workflows: Support the rollout and administration of performance management cycles, goal-setting frameworks, and employee evaluations.
•    Reporting & Analytics: Generate HR performance dashboards and reports to track adoption metrics, service request SLA compliance, and system usage during transition periods.
Key Qualifications
•    10-12 years of experience in HR Operations, Change Management, or HR Systems Administration.
•    Hands-on experience building low-code solutions using Microsoft PowerApps and Power Automate (Flows).
•    Demonstrated experience supporting users during HR tech migrations, system cutovers, or post-launch hypercare phases.
•    Strong background in change management principles (e.g., Prosci framework) with proven success driving tool adoption.
•    Exceptional interpersonal skills with the ability to translate complex system processes into simple, user-friendly instructions for non-technical employees.