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Audit Service Delivery Lead (Operations)

Staff: Full-Time Salary, Hybrid Remote / Palos Verdes Estates, CA

SQA protects through quality. We have a global footprint that supports complex and highly

regulated supply chains. The partnerships SQA has created over the past 29 years have benefitted

our clients’ integrated strategies, which SQA can support on an annual basis. SQA works with its

client partners and their supply chain in over 90 countries annually, deploying over 500

associates. SQA understands the complexity and challenges of a global supply chain and our

clients see that the results from SQA exceed their internal efficiencies. Annually, SQA performs over

2,000 audits, 3 million parts inspected at the source, and 70,000 hours of Engineering Supplier

Development. This occurs in the form of managed programs at their suppliers that include, but may

not be limited to, audits, assessments, supplier development, part approvals, inspection,

remediation, self-release, and full-time surveillance.

Overview:

As Audit Service Delivery Lead at SQA Services, you will play a pivotal role in supporting SQA’s Audit

family of products. This role operates under the direction of the Director of Operations and serves

as the primary point of accountability for scheduling execution, team output, and operational

health across the Audit family of products. The successful candidate will own team output,

proactively identify operational risks before they escalate, and serve as the first line of process

improvement awareness for Audit Operations.

Responsibilities:

Team Output Management:

 Manage day-to-day throughput and performance of Service Delivery – Audits team

responsible for scheduling the entire set of Audit-related services to be performed by

our skilled Auditor/Associate team, currently including:

 Audits

 Assessments

 Supplier Desktop Evaluations

 Manage remote Service Delivery Coordination team across multiple time zones and

mix of full-time and contract personnel

 Process and triage incoming work requests to the Coordination team, ensuring appropriate

assignment and prioritization

Performance Metrics Ownership:

 Provide tracking and reporting on key performance indicators (KPIs) including but not

limited to: Scheduling throughput rate, preparation throughput rates, and on time scheduling

rates

 Provide timely, accurate, and actionable status updates and trends to the Director of

Operations with sufficient lead time to course-correct issues before targets are missed

 Proactively monitor operational conditions including team capacity, client request volumes,

scheduling conflicts, Contractor upskilling needs, and process friction to surface risks

before they become delivery failures

Process Improvement and Trend Visibility:

 Flag emerging client behavior patterns (e.g., late submissions, cancellations, expedited

request frequency) which have negative downstream impact on scheduling throughput

 Raise process improvement needs with sufficient context to inform project scoping and

resource decisions. Participate in process improvement initiatives sponsored by Operations

leadership, contributing team-level operational insight

Client & Cross-Functional Coordination:

 Provide visibility to Client Success Managers (Key Account Managers) regarding Coordination

and Auditor teams’ capabilities to deliver on Expedited timelines and out-of-contract requests

 Document current-state processes and flag deviations from established standards

 Interface with Recruiting, Auditor Care (HR), Engineering, and Technical Leads to manage

needed auditor capacity for scheduling

Team Leadership and Supervision:

 Train, develop, and supervise the team of Service Delivery Coordinators, ensuring they have

the tools, processes, and knowledge to perform scheduling and preparation roles effectively

 Provide guidance on best practices for scheduling, time management, and task prioritization

 Foster a collaborative team environment and address conflicts or concerns constructively

 Conduct regular performance reviews, set development goals, and maintain an active

succession plan for the Lead role

 Identify performance gaps and implement corrective actions consistently and fairly

Qualifications, Skills, and Experience:

 Bachelor’s degree in Operations Management, Business, or a related field preferred,

or other Bachelor’s degree and commensurate work experience

 Relevant certifications in production scheduling or supply chain management (e.g., APICS,

Six Sigma) a plus

 Excellent organizational and time-management skills

 Strong leadership and team management capabilities including coachability

 Ability to handle multiple tasks, delegate, and prioritize effectively in a fast-paced

environment

 Problem-solving skills and the ability to adapt to changing demands

 Clear, proactive communication — especially in surfacing risks and issues with appropriate

urgency and context

 Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams);

experience with scheduling software is a plus

Compensation and Benefits:

 Pay range: $60,000 – $70,000 a year

Your actual level and base salary will be determined on a case-by-case basis and may

vary based on the following considerations: job-related knowledge and skills, education,

and experience.

Base salary is just one part of your total rewards package at SQA. You will also receive

access to comprehensive medical, vision, and dental coverage, access to a 401(k)-

retirement plan (after 1yr of employment), short and long-term disability insurance, life

insurance, paid parental leave, and various other discounts and perks. You may also

accrue 3 weeks of paid vacation and will be eligible for 8 or more paid holidays per year.

Corporate employees are eligible for 5 days of sick leave per year.

Quality is SQA’s culture and keeping the world safe is SQA’s mission. SQA employees empower

our partners with the expertise, professionals, and systems to proactively and predictively

manage supply chain risks, creating safer and more reliable products for end users.

SQA is an Equal Opportunity Employer; employment with us is governed based on merit, competence

and qualifications and will not be influenced in any manner by race, color, religion, gender, national

origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital

status, mental or physical disability or any other legally protected status.

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii)

U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv)

Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S.

Department of State.