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How much do hybrid customer service jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for hybrid customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in hybrid customer service?

To excel as a Hybrid Customer Service professional, you need strong communication and problem-solving abilities, typically paired with a high school diploma or equivalent and familiarity with customer support procedures. Experience with CRM platforms like Salesforce or Zendesk, proficiency in email and chat systems, and comfort with video conferencing tools are often required. Excellent multitasking, adaptability, and a customer-centric mindset distinguish standout candidates in this role. These skills and qualities are critical for delivering consistent, high-quality service both remotely and onsite, ensuring customer satisfaction across various channels.

What is a hybrid customer service?

A Hybrid Customer Service job combines remote and in-office work to assist customers via phone, email, chat, or in-person interactions. Employees may split their time between home and the workplace based on company policies or workload demands. This role requires strong communication skills, problem-solving abilities, and adaptability to different communication channels. It offers flexibility while maintaining collaboration with teams and customers. Hybrid roles may vary by company, with some requiring specific in-office days.

What does a hybrid customer service do?

A typical day in a Hybrid Customer Service position involves assisting customers through a variety of channels such as phone, email, live chat, and sometimes in-person, depending on the organization's setup. You may spend part of your week working remotely, handling inquiries, processing orders, or resolving issues, and part of your week in the office collaborating with team members or supporting walk-in clients. Tasks often include updating customer records, troubleshooting problems, and escalating complex situations to higher-level support when necessary. This variety allows employees to build strong communication skills and develop expertise in both remote and on-site customer service environments.

More about Hybrid Customer Service jobs
What cities are hiring for Hybrid Customer Service jobs? Cities with the most Hybrid Customer Service job openings:
What are the most commonly searched types of Hybrid Customer Service jobs? The most popular types of Hybrid Customer Service jobs are:
What states have the most Hybrid Customer Service jobs? States with the most job openings for Hybrid Customer Service jobs include:
What job categories do people searching Hybrid Customer Service jobs look for? The top searched job categories for Hybrid Customer Service jobs are:
Hybrid Customer Service jobs near you
Infographic showing various Hybrid Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

HYBRID Customer Service Representative

The Advertising Checking Bureau, Inc.

Tempe, AZ • On-site

$17 - $18/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 15 days ago

Job description

Customer Service Representative Job Posting

Join a Company Built on Over a Century of Success

Since 1917, we've been at the forefront of innovation, growing into a trusted leader in channel marketing. For more than a century, top brands across every industry have relied on us to deliver results, build strong partnerships, and drive meaningful growth.

If you're looking to make an impact, work with industry-leading brands, and be part of a company with both history and momentum, we'd love to meet you.

Position Summary

Join our dynamic team where customer experience is at the heart of everything we do. As a Customer Service Representative, you will play a key role in delivering exceptional service to our clients and customers through phone and email communication. You'll also be responsible for reviewing and processing claims, ensuring accuracy and compliance with client program requirements and company policies.

What You'll Do

  • Deliver outstanding customer service by responding to client inquiries with accuracy, efficiency, and professionalism
  • Research and resolve customer issues to ensure a positive client experience
  • Review and audit advertising and incentive claims for accuracy and compliance
  • Handle 25-50 customer service phone calls per day while maintaining high standards
  • Identify opportunities to improve processes, efficiency, and overall customer service delivery

What We're Looking For

  • High School Diploma or equivalent
  • Basic PC proficiency, including Microsoft Office (Outlook, Word, Excel)
  • At least 1 year of customer service work experience preferred
  • Previous experience in customer service or a clerical/production environment is a plus
  • Strong organizational skills with the ability to manage multiple priorities
  • Excellent time management and attention to detail

Why Join Us?

  • Hybrid Work Schedule (Combination of In-Office and Remote Work)
  • Contribute to a team that values quality, collaboration, and continuous improvement
  • Opportunity to grow within a trusted leader in channel marketing
  • Medical, dental, vision, 401K, pet insurance, legal and identity theft monitoring benefits available