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Hvac Customer Service Jobs (NOW HIRING)

Snyder Air Conditioning Plumbing and Electrical

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HVAC Service Technician

Jacksonville, FL · On-site

$50K - $100K/yr

Customer-Centric Focus: Join us in delivering exceptional HVAC services to our residential HVAC customers, making a positive impact on their experiences. Ready to Make a Significant Impact? Take the ...

Snyder Air Conditioning Plumbing and Electrical

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HVAC Service Technician

Jacksonville, FL · On-site

$50K - $100K/yr

Customer-Centric Focus: Join us in delivering exceptional HVAC services to our residential HVAC customers, making a positive impact on their experiences. Ready to Make a Significant Impact? Take the ...

Authority HVAC

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Commercial HVAC Customer Service Representative

Tempe, AZ · On-site

$50K - $60K/yr

Description Authority HVAC, a national HVAC provider for retail chains, is seeking a Customer Service position. Authority HVAC is utilized by major apparel, home furnishings, electronics, hospitality ...

Snyder Air Conditioning Plumbing and Electrical

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HVAC Service Tech

Ocala, FL · On-site

$75K - $100K/yr

Customer-Centric Focus: Join us in delivering exceptional HVAC services to our residential HVAC customers, making a positive impact on their experiences. Ready to Make a Significant Impact? Take the ...

Snyder Air Conditioning Plumbing and Electrical

Be Seen First

HVAC Service Tech

Jacksonville, FL · On-site

$50K - $100K/yr

Customer-Centric Focus: Join us in delivering exceptional HVAC services to our residential HVAC customers, making a positive impact on their experiences. Ready to Make a Significant Impact? Take the ...

Hall's HVAC

HVAC Tech

Shreveport, LA · On-site

$20 - $40/hr

Provide excellent customer service and explain system issues to clients * Maintain accurate service ... Proven experience as an HVAC Technician or similar role * Must have your own tools * EPA ...

Energy Attic

Residential HVAC Technician

Richardson, TX · On-site

$25 - $30/hr

Our goal is simple: deliver exceptional HVAC service while building long-term relationships with both our customers and our team. Position Overview Energy Attic is hiring an experienced Residential ...

HORIZON HEATING & AIR CONDITIONING

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HVAC Service Technician

Anaheim, CA · On-site

$25 - $40/hr

... customer service by addressing customer concerns and answering questions -Must have and maintain a clean driving record. Skills: - Strong mechanical knowledge and aptitude - Experience with HVAC ...

Love HVAC

HVAC Tech

Bluffton, SC · On-site

$25 - $35/hr

Provide excellent customer service and communicate effectively with clients * Adhere to safety protocols during all tasks Preferred Qualifications * 2+ years of experience in HVAC technology * EPA ...

Correct Temp HVAC

HVAC Service Technician

Methuen, MA · On-site

$45/hr

We provide service, maintenance, indoor air quality, and installation solutions to our customers. Job Title: Experienced HVAC Service Technician We are currently looking for an Experienced HVAC ...

HORIZON HEATING & AIR CONDITIONING

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HVAC Service Technician

Anaheim, CA · On-site

$25 - $40/hr

... customer service by addressing customer concerns and answering questions -Must have and maintain a clean driving record. Skills: - Strong mechanical knowledge and aptitude - Experience with HVAC ...

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Hvac Customer Service information

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How much do hvac customer service jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for hvac customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Hvac Customer Service position, and why are they important?

To thrive as an HVAC Customer Service representative, you need a solid understanding of HVAC terminology, troubleshooting basics, and experience with customer support, often supported by a high school diploma or equivalent. Familiarity with CRM (Customer Relationship Management) systems, dispatch software, and sometimes knowledge of scheduling and billing programs is typically required. Strong communication, patience, and problem-solving skills are valuable soft skills that help you excel in this role. These abilities ensure you can efficiently address customer inquiries, coordinate with technicians, and maintain high levels of customer satisfaction.

What is an HVAC Customer Service job?

An HVAC Customer Service job involves assisting customers with inquiries related to heating, ventilation, and air conditioning (HVAC) systems. Responsibilities often include scheduling service appointments, troubleshooting basic issues, processing orders, and providing general support to clients. Professionals in this role communicate with customers via phone, email, or in person to ensure their HVAC concerns are addressed efficiently. Strong problem-solving and communication skills are essential for success in this position.

What position in HVAC pays the most?

In HVAC, senior roles such as HVAC project managers, service managers, or specialized technicians like HVAC engineers tend to have the highest salaries. These positions often require advanced certifications, extensive experience, and strong technical or leadership skills, leading to higher compensation compared to entry-level roles.

What is the $5000 rule for HVAC?

The $5000 rule in HVAC refers to a guideline where technicians or companies aim to complete certain projects or repairs within a $5000 budget, often to meet customer expectations or company policies. It can also relate to pricing strategies or project scope limits for service jobs. For HVAC customer service roles, understanding pricing and budget guidelines helps in accurately communicating costs to clients.

What is the highest paid customer service job?

In customer service roles, executive or managerial positions such as Customer Service Directors or Customer Experience Managers tend to have the highest salaries, often exceeding six figures with experience and industry specialization. Specialized roles in technical support or sales, especially in high-demand sectors like technology or finance, can also command higher pay. Certifications and advanced skills can further increase earning potential in these positions.

What is HVAC customer service?

HVAC customer service involves assisting clients with heating, ventilation, and air conditioning systems by answering questions, scheduling repairs, providing technical support, and ensuring customer satisfaction. It requires good communication skills, knowledge of HVAC systems, and often involves using service management software. Customer service representatives in this field help maintain positive relationships between clients and HVAC companies.

What are the typical daily responsibilities of someone working in HVAC Customer Service?

As an HVAC Customer Service representative, your typical day involves answering customer calls, assisting with scheduling service appointments, providing information on HVAC products or warranties, and coordinating between customers and field technicians. You may also handle billing questions, troubleshoot basic issues over the phone, and document all interactions in customer management systems. This role requires multitasking and clear communication, as you’ll often serve as the main point of contact for customers seeking timely HVAC support. Your efforts play a key role in ensuring smooth operations and a positive customer experience.

More about Hvac Customer Service jobs
What cities are hiring for Hvac Customer Service jobs? Cities with the most Hvac Customer Service job openings:
What are the most commonly searched types of Hvac Customer Service jobs? The most popular types of Hvac Customer Service jobs are:
What states have the most Hvac Customer Service jobs? States with the most job openings for Hvac Customer Service jobs include:
What job categories do people searching Hvac Customer Service jobs look for? The top searched job categories for Hvac Customer Service jobs are:
Hvac Customer Service jobs near you
Infographic showing various Hvac Customer Service job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
HVAC Customer Service Representative

HVAC Customer Service Representative

Accurate Mechanical Inc

Columbus, OH • On-site

$15.25 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

About the Role:

The Residential HVAC Customer Service Representative (CSR) plays a pivotal role in ensuring exceptional customer experiences within the residential HVAC sector of the construction industry. This position is responsible for managing customer inquiries, scheduling HVAC equipment installations and maintenance, and coordinating dispatch operations to optimize service efficiency. The CSR acts as the primary liaison between customers and field technicians, ensuring clear communication and timely resolution of service requests. By providing expert guidance and support, the CSR helps maintain high customer satisfaction and fosters long-term client relationships. Ultimately, this role contributes significantly to the operational success and reputation of the company by delivering reliable and professional customer service.

Minimum Qualifications:

  • High school diploma or equivalent.
  • 1-year proven experience in customer service roles, preferably within the HVAC or construction industry.
  • Basic knowledge of HVAC equipment and installation processes.
  • Strong organizational skills with the ability to manage multiple tasks and dispatch schedules simultaneously.
  • Proficiency in using dispatching software and customer relationship management (CRM) tools.

Preferred Qualifications:

  • Certification or training related to HVAC systems or construction industry standards.
  • Experience with advanced dispatching systems and inventory management.
  • Excellent communication skills with a focus on conflict resolution and customer satisfaction.
  • Familiarity with local building codes and safety regulations related to HVAC installation.
  • Bilingual abilities to support diverse customer populations.

Responsibilities:

  • Respond promptly and professionally to customer inquiries regarding HVAC equipment and installation services.
  • Schedule and dispatch HVAC technicians to residential job sites, ensuring efficient allocation of resources and timely service delivery.
  • Maintain accurate records of customer interactions, service requests, and dispatch activities using company software systems.
  • Collaborate with field technicians and management to resolve any service issues or delays, keeping customers informed throughout the process.
  • Provide detailed information to customers about HVAC products, installation procedures, and maintenance recommendations to support informed decision-making.

Skills:

The required skills such as HVAC or Plumbing equipment knowledge and installation understanding enable the CSR to accurately address customer questions and coordinate technical services effectively. Dispatching skills are critical for managing technician schedules and ensuring timely service delivery, which directly impacts customer satisfaction. Providing great customer service involves active listening, empathy, and clear communication to build trust and resolve issues efficiently. Preferred skills like advanced dispatching and familiarity with industry regulations enhance the CSR's ability to optimize operations and maintain compliance. Together, these skills ensure the CSR can support both customers and field teams, contributing to smooth workflows and positive service outcomes.

Benefits:

  • PTO Per Company Policy
  • 6 paid holidays
  • 401(K) plan, including company match
  • Health, Dental, Vision, STD Life Insurance
  • 125 Plan

Equal Opportunity Employer

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin, veteran or disability.

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