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Hvac Customer Service Jobs (NOW HIRING)

Snyder Air Conditioning Plumbing and Electrical

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HVAC Service Tech

Ocala, FL · On-site

$75K - $100K/yr

Customer-Centric Focus: Join us in delivering exceptional HVAC services to our residential HVAC customers, making a positive impact on their experiences. Ready to Make a Significant Impact? Take the ...

Lakes Region HVAC

HVAC Service Technician

Salem, NH · On-site

$35 - $60/hr

This role is ideal for a skilled technician with strong troubleshooting ability, professional customer service skills, and hands-on HVAC field experience. The right candidate will be comfortable ...

Snyder Air Conditioning Plumbing and Electrical

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HVAC Service Tech

Jacksonville, FL · On-site

$50K - $100K/yr

Customer-Centric Focus: Join us in delivering exceptional HVAC services to our residential HVAC customers, making a positive impact on their experiences. Ready to Make a Significant Impact? Take the ...

Energy Attic

Residential HVAC Technician

Richardson, TX · On-site

$25 - $30/hr

Our goal is simple: deliver exceptional HVAC service while building long-term relationships with both our customers and our team. Position Overview Energy Attic is hiring an experienced Residential ...

Authority HVAC

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Commercial HVAC Customer Service Representative

Tempe, AZ · On-site

$50K - $60K/yr

Description Authority HVAC, a national HVAC provider for retail chains, is seeking a Customer Service position. Authority HVAC is utilized by major apparel, home furnishings, electronics, hospitality ...

Veteran-friendly

Urgent

Training provided

Phoenix HVAC

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HVAC Service Technician

Rolling Meadows, IL · On-site

$26 - $38/hr

We take pride in providing reliable, high-performance systems that keep our customers comfortable ... service and customer satisfaction. Why Join Phoenix HVAC? ✅ Competitive salary based on ...

Masters HVAC Services, LLC

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HVAC Service Technician

Austin, TX · Remote

$30 - $35/hr

Exceptional customer service skills. * Ability to collaborate with other technicians, contractors, and management to complete jobs effectively. * Mitsubishi HVAC equipment experience This position ...

New

Urgent

HORIZON HEATING & AIR CONDITIONING

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HVAC Service Technician

Anaheim, CA · On-site

$25 - $40/hr

... customer service by addressing customer concerns and answering questions -Must have and maintain a clean driving record. Skills: - Strong mechanical knowledge and aptitude - Experience with HVAC ...

Love HVAC

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HVAC Tech

Bluffton, SC · On-site

$25 - $35/hr

Provide excellent customer service and communicate effectively with clients * Adhere to safety protocols during all tasks Preferred Qualifications * 2+ years of experience in HVAC technology * EPA ...

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Hvac Customer Service information

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How much do hvac customer service jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for hvac customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Hvac Customer Service position, and why are they important?

To thrive as an HVAC Customer Service representative, you need a solid understanding of HVAC terminology, troubleshooting basics, and experience with customer support, often supported by a high school diploma or equivalent. Familiarity with CRM (Customer Relationship Management) systems, dispatch software, and sometimes knowledge of scheduling and billing programs is typically required. Strong communication, patience, and problem-solving skills are valuable soft skills that help you excel in this role. These abilities ensure you can efficiently address customer inquiries, coordinate with technicians, and maintain high levels of customer satisfaction.

What is an HVAC Customer Service job?

An HVAC Customer Service job involves assisting customers with inquiries related to heating, ventilation, and air conditioning (HVAC) systems. Responsibilities often include scheduling service appointments, troubleshooting basic issues, processing orders, and providing general support to clients. Professionals in this role communicate with customers via phone, email, or in person to ensure their HVAC concerns are addressed efficiently. Strong problem-solving and communication skills are essential for success in this position.

Can I make 200K doing HVAC?

HVAC customer service roles typically do not reach a $200,000 annual salary, as these positions usually have lower pay scales. High earnings in HVAC are more common for experienced technicians or contractors with specialized skills, certifications, and a strong customer base, often working overtime or running their own business. Salary potential depends on factors like location, experience, and business size.

What position in HVAC pays the most?

In HVAC, senior roles such as HVAC project managers, service managers, or specialized technicians like HVAC engineers tend to have the highest salaries. These positions often require advanced certifications, extensive experience, and strong technical or managerial skills, leading to higher compensation compared to entry-level roles.

What is HVAC customer service?

HVAC customer service involves assisting clients with heating, ventilation, and air conditioning systems by answering questions, scheduling repairs, providing technical support, and ensuring customer satisfaction. It requires good communication skills, knowledge of HVAC systems, and often involves using service management software. Customer service representatives may work in call centers or on-site at HVAC companies.

What is the highest paying job in customer service?

In customer service, roles such as customer service managers or directors tend to have the highest salaries, often exceeding six figures with experience and industry specialization. These positions typically require strong leadership skills, industry knowledge, and sometimes certifications, and they often involve overseeing large teams or complex operations.

What are the typical daily responsibilities of someone working in HVAC Customer Service?

As an HVAC Customer Service representative, your typical day involves answering customer calls, assisting with scheduling service appointments, providing information on HVAC products or warranties, and coordinating between customers and field technicians. You may also handle billing questions, troubleshoot basic issues over the phone, and document all interactions in customer management systems. This role requires multitasking and clear communication, as you’ll often serve as the main point of contact for customers seeking timely HVAC support. Your efforts play a key role in ensuring smooth operations and a positive customer experience.

More about Hvac Customer Service jobs
What cities are hiring for Hvac Customer Service jobs? Cities with the most Hvac Customer Service job openings:
What are the most commonly searched types of Hvac Customer Service jobs? The most popular types of Hvac Customer Service jobs are:
What states have the most Hvac Customer Service jobs? States with the most job openings for Hvac Customer Service jobs include:
What job categories do people searching Hvac Customer Service jobs look for? The top searched job categories for Hvac Customer Service jobs are:
Hvac Customer Service jobs near you
Infographic showing various Hvac Customer Service job openings in the United States as of June 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
HVAC Customer Service Representative

HVAC Customer Service Representative

CDL Mechanical LLC

Glendale, AZ • On-site

$18 - $20/hr

Full-time

PTO

Posted 20 days ago

Job description

Who We Are

CDL Mechanical’s Mission:

As a family-owned and operated company, we’re dedicated to putting our customers first by delivering exceptional solutions through proactive service, built on a foundation of trust, integrity, and lasting quality

At CDL Mechanical, we’re more than just a company — we’re a family of passionate individuals committed to delivering exceptional, honest service. Our team takes pride in making a difference every day, and we ensure our employees feel valued and supported. With approachable managers and a collaborative environment, your skills and dedication will thrive here. Discover a workplace where integrity, service, and growth come together to create a truly rewarding career.

What We Offer

  • Competitive Pay! $18 to $20 per hour depending on your experience, plus spiffs.
  • Paid time-off + paid holidays
  • Paid Training
  • Fun and Positive Atmosphere

What Your Day Looks Like:

As an HVAC Customer Service Representative (CSR), you’ll spend your day connecting with customers and solving problems with a smile. You’ll answer incoming calls, respond to inquiries, and make sure every client feels heard and valued. You’ll also make outgoing calls to follow up, schedule appointments, and coordinate with our skilled technicians to keep operations running seamlessly. With your positive attitude and commitment to great service, you’ll help create a welcoming experience for every customer, every day.

What You Will Do

As an HVAC Customer Service Representative, you’ll play a key role in keeping our customers happy and our operations running smoothly. Your responsibilities include:

  • Learning the HVAC business and developing the ability to prioritize customer calls effectively.
  • Delivering a quality customer experience by relaying clear, detailed, and accurate information to technicians in the field.
  • Recording and reporting job results to track technician performance and completed work.
  • Auditing job details to ensure accuracy in service type and equipment assignments for the right technician.
  • Managing the dispatch board by monitoring technician progress, updating customers about delays, adjustments, or reschedules, and keeping communication flowing.
  • Working a rotating weekend shift to support customers when they need us most.
  • Responding to requests from other departments via email, phone, and internal messages.
  • Performing other duties as assigned to support the team and company goals.

Work Schedule

  • This is an in office full-time position with a schedule of Monday through Friday from 7am-3:30pm.

The Minimum Requirements to Be Considered

  • 2+ years of experience as an HVAC customer service representative
  • Proven customer service experience

Preferred Qualifications

  • Familiarity with Customer Relationship Management software (Service Titan, HouseCall Pro, Jobber etc.)
  • Excellent communication skills and a proactive approach to problem-solving
  • Strong organizational skills and attention to detail

ARE YOU READY TO JOIN OUR TEAM? ARE YOU READY TO JOIN OUR TEAM? If you’re looking for more than just a job, this is your chance to build a career where your work truly matters. At CDL Mechanical, you’ll be valued by both your team and our customers, and every day you’ll see the direct impact of your dedication on the success of the company.

Company Description

CDL Mechanical is a trusted partner for all heating, ventilation, and air conditioning (HVAC) needs in the beautiful valley of Arizona. We are a family-owned and operated company that takes pride in serving our residential and commercial customers. For years, we have established CDL Mechanical as a reliable and reputable HVAC service provider.