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Hvac Customer Service Jobs (NOW HIRING)

Authority HVAC

Be Seen First

Commercial HVAC Customer Service Representative

Tempe, AZ · On-site

$50K - $60K/yr

Description Authority HVAC, a national HVAC provider for retail chains, is seeking a Customer Service position. Authority HVAC is utilized by major apparel, home furnishings, electronics, hospitality ...

Garrhs HVAC

HVAC Service Technician

Durango, CO · On-site

$32 - $40/hr

Provide excellent customer service by addressing client inquiries and concerns. * Collaborate with team members to complete projects efficiently and effectively. Qualifications * HVAC Service ...

New

Energy Attic

Residential HVAC Technician

Richardson, TX · On-site

$25 - $30/hr

Our goal is simple: deliver exceptional HVAC service while building long-term relationships with both our customers and our team. Position Overview Energy Attic is hiring an experienced Residential ...

Love HVAC

HVAC Tech

Bluffton, SC · On-site

$25 - $35/hr

Provide excellent customer service and communicate effectively with clients * Adhere to safety protocols during all tasks Preferred Qualifications * 2+ years of experience in HVAC technology * EPA ...

AMERICAN HVAC, INC.

HVAC Technician

Pompano Beach, FL · On-site

$30 - $40/hr

If you are passionate about HVAC systems, problem-solving, and providing excellent customer service, we want to hear from you! Position Summary: As a Commercial HVAC Service Technician, you will be ...

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Hvac Customer Service information

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How much do hvac customer service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for hvac customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Is HVAC customer service still in high demand?

HVAC customer service roles remain in high demand due to ongoing needs for heating, ventilation, and air conditioning system maintenance and support. Technicians with certifications and good communication skills are especially sought after in the industry, which often experiences steady growth driven by new installations and repairs.

What are the key skills and qualifications needed to thrive in HVAC Customer Service, and why are they important?

To thrive as an HVAC Customer Service representative, you need a solid understanding of HVAC terminology, troubleshooting basics, and experience with customer support, often supported by a high school diploma or equivalent. Familiarity with CRM (Customer Relationship Management) systems, dispatch software, and sometimes knowledge of scheduling and billing programs is typically required. Strong communication, patience, and problem-solving skills are valuable soft skills that help you excel in this role. These abilities ensure you can efficiently address customer inquiries, coordinate with technicians, and maintain high levels of customer satisfaction.

What is an HVAC Customer Service?

An HVAC Customer Service job involves assisting customers with inquiries related to heating, ventilation, and air conditioning (HVAC) systems. Responsibilities often include scheduling service appointments, troubleshooting basic issues, processing orders, and providing general support to clients. Professionals in this role communicate with customers via phone, email, or in person to ensure their HVAC concerns are addressed efficiently. Strong problem-solving and communication skills are essential for success in this position.

What are the typical daily responsibilities of an HVAC Customer Service?

As an HVAC Customer Service representative, your typical day involves answering customer calls, assisting with scheduling service appointments, providing information on HVAC products or warranties, and coordinating between customers and field technicians. You may also handle billing questions, troubleshoot basic issues over the phone, and document all interactions in customer management systems. This role requires multitasking and clear communication, as you’ll often serve as the main point of contact for customers seeking timely HVAC support. Your efforts play a key role in ensuring smooth operations and a positive customer experience.

More about Hvac Customer Service jobs
What cities are hiring for Hvac Customer Service jobs? Cities with the most Hvac Customer Service job openings:
What are the most commonly searched types of Hvac Customer Service jobs? The most popular types of Hvac Customer Service jobs are:
What states have the most Hvac Customer Service jobs? States with the most job openings for Hvac Customer Service jobs include:
What job categories do people searching Hvac Customer Service jobs look for? The top searched job categories for Hvac Customer Service jobs are:
Hvac Customer Service jobs near you
Infographic showing various Hvac Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

HVAC Customer Service Representative

Accurate Mechanical Inc

Circleville, OH • On-site

$15 - $20.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

About the Role:

The Residential HVAC Customer Service Representative (CSR) plays a pivotal role in ensuring exceptional customer experiences within the residential HVAC sector of the construction industry. This position is responsible for managing customer inquiries, scheduling HVAC equipment installations and maintenance, and coordinating dispatch operations to optimize service efficiency. The CSR acts as the primary liaison between customers and field technicians, ensuring clear communication and timely resolution of service requests. By providing expert guidance and support, the CSR helps maintain high customer satisfaction and fosters long-term client relationships. Ultimately, this role contributes significantly to the operational success and reputation of the company by delivering reliable and professional customer service.

Minimum Qualifications:

  • High school diploma or equivalent.
  • 1-year proven experience in customer service roles, preferably within the HVAC or construction industry.
  • Basic knowledge of HVAC equipment and installation processes.
  • Strong organizational skills with the ability to manage multiple tasks and dispatch schedules simultaneously.
  • Proficiency in using dispatching software and customer relationship management (CRM) tools.

Preferred Qualifications:

  • Certification or training related to HVAC systems or construction industry standards.
  • Experience with advanced dispatching systems and inventory management.
  • Excellent communication skills with a focus on conflict resolution and customer satisfaction.
  • Familiarity with local building codes and safety regulations related to HVAC installation.
  • Bilingual abilities to support diverse customer populations.

Responsibilities:

  • Respond promptly and professionally to customer inquiries regarding HVAC equipment and installation services.
  • Schedule and dispatch HVAC technicians to residential job sites, ensuring efficient allocation of resources and timely service delivery.
  • Maintain accurate records of customer interactions, service requests, and dispatch activities using company software systems.
  • Collaborate with field technicians and management to resolve any service issues or delays, keeping customers informed throughout the process.
  • Provide detailed information to customers about HVAC products, installation procedures, and maintenance recommendations to support informed decision-making.

Skills:

The required skills such as HVAC or Plumbing equipment knowledge and installation understanding enable the CSR to accurately address customer questions and coordinate technical services effectively. Dispatching skills are critical for managing technician schedules and ensuring timely service delivery, which directly impacts customer satisfaction. Providing great customer service involves active listening, empathy, and clear communication to build trust and resolve issues efficiently. Preferred skills like advanced dispatching and familiarity with industry regulations enhance the CSR's ability to optimize operations and maintain compliance. Together, these skills ensure the CSR can support both customers and field teams, contributing to smooth workflows and positive service outcomes.

Benefits:

  • PTO Per Company Policy
  • 6 paid holidays
  • 401(K) plan, including company match
  • Health, Dental, Vision, STD Life Insurance
  • 125 Plan

Equal Opportunity Employer

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin, veteran or disability.

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