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Human Resources Customer Service Representative Jobs

Donatech

HR Customer Advisor

Charlotte, NC · On-site

$15.75 - $21.25/hr

HR Service Center Representative Position would require the candidate to be a W2 employee of ... Customer satisfaction ratings Utilize ServiceNow metrics and reporting to monitor and improve ...

Infinia Search Inc

Be Seen First

HR Service Representative

Malvern, PA · On-site

$30 - $38/hr

HR Service Representative Role Summary Supports customer service, administrative support, and operational activities for Human Resources and Learning and Development Operations. This role handles ...

Salem Media Group, Inc

HR Service Representative

$17 - $19/hr

Overview Salem Media is looking for an HR Service Representative who leads with a servant's heart ... A genuine desire to serve and support others, paired with a strong customer service orientation

MARS IT Corp

HR Service Representative Remote

The HR Services Representative is responsible for providing customer service consultation support and problem resolution on a variety of HR-related topics to the workforce, including pre-hires ...

Mary Kraft HR

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Customer Service Representative

Middle River, MD · On-site

$17 - $18.50/hr

The CSR must accurately open accounts, explain policies and procedures, and process payment ... Excellent written and verbal communication skills Company Description Mary Kraft HR was founded in ...

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How much do human resources customer service representative jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for human resources customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a human resources customer service representative?

Human Resources Customer Service Representatives are professionals who serve as a point of contact between employees and the HR department. They assist with inquiries related to benefits, payroll, company policies, and other HR-related topics. Their role involves addressing employee concerns, resolving issues, and providing information to ensure a positive workplace experience. They may also help with onboarding, maintaining records, and supporting various HR functions. Strong communication and problem-solving skills are essential for success in this position.

How does a human resources customer service representative typically collaborate with other HR team members and departments?

A Human Resources Customer Service Representative frequently works alongside HR generalists, recruiters, payroll specialists, and benefits administrators to resolve employee inquiries efficiently. Collaboration often involves gathering information from various departments, such as IT for onboarding or Payroll for compensation questions, to provide accurate and timely support. Regular team meetings and shared case management systems help ensure consistency and up-to-date knowledge across the HR team. This collaborative environment allows representatives to deliver comprehensive solutions and fosters professional growth through exposure to different HR functions.

What are the key skills and qualifications needed to thrive as a human resources customer service representative, and why are they important?

To thrive as a Human Resources Customer Service Representative, you need a solid understanding of HR policies, employee relations, and customer service principles, often supported by a degree in HR or business administration. Familiarity with HR information systems (HRIS), ticketing platforms, and Microsoft Office Suite is typically required. Strong interpersonal skills, problem-solving abilities, and the capacity to handle confidential information with discretion set top performers apart. These skills are crucial to ensure accurate guidance, maintain employee satisfaction, and uphold organizational compliance.

What is the difference between Human Resources Customer Service Representative vs Human Resources Coordinator?

AspectHuman Resources Customer Service RepresentativeHuman Resources Coordinator
CredentialsHigh school diploma or equivalent; some roles may prefer HR certificationsBachelor's degree in HR, Business, or related field; HR certifications beneficial
Work EnvironmentOffice setting, interacting directly with employees and applicantsOffice environment, handling HR processes and supporting HR team
Employer & Industry UsageCommon in retail, healthcare, and service industries for employee supportUsed across various industries to assist with HR operations and compliance
Search & Comparison IntentFocuses on employee relations and customer service within HRInvolves HR administration, coordination, and process management

While both roles support HR functions, Human Resources Customer Service Representatives primarily focus on employee interactions and support, whereas Human Resources Coordinators handle administrative HR tasks and coordinate HR activities. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

More about Human Resources Customer Service Representative jobs

What states have the most Human Resources Customer Service Representative jobs?

States with the most job openings for Human Resources Customer Service Representative jobs include:

What job categories do people searching Human Resources Customer Service Representative jobs look for?

The top searched job categories for Human Resources Customer Service Representative jobs are:

Human Resources Customer Service Representative jobs near you
Infographic showing various Human Resources Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Human Resources Customer Service Representative | HR CSR

Chesapeake, VA • On-site

MMC Group
Recruiting and Staffing Services • 51 - 200 employees
Learn more about MMC Groupexternal

$17/hr

Other

Medical, Dental, Vision, Life

Posted 4 days ago

Job description

Human Resources Customer Service Representative | HR CSR
Location: Chesapeake, VA
100% Onsite Position
Pay: $17/hr.
Are you passionate about helping others and delivering outstanding customer service? Join a team where your communication skills and problem-solving abilities make a difference every day.
We are seeking professional, customer-focused Human Resources Customer Service Representatives to support employees and former employees with Human Resources and Benefits inquiries. This is an excellent opportunity for individuals with recent call center experience who enjoy working in a fast-paced, team-oriented environment.
What You'll Do
As a Human Resources Customer Service Representative, you will:
* Answer inbound calls from employees and former employees regarding Human Resources and Benefits.
* Provide accurate information and resolve customer inquiries in a timely, courteous, and professional manner.
* Document all customer interactions and transactions within company systems.
* Research outstanding issues and follow through until complete resolution.
* Respond to customer inquiries submitted through the online Contact Us feature.
* Explain HR policies, procedures, and benefits in a clear and easy to understand manner.
* Maintain confidentiality while handling sensitive employee information.
* Escalate recurring or technical issues to leadership when appropriate.
* Navigate multiple software applications while assisting customers.
* Meet productivity, quality, attendance, and customer service expectations.
* Participate in required meetings, coaching sessions, and ongoing training.
* Support peak business periods as business needs require.
Training & Schedule
Paid Training
Monday through Friday, 8:30 AM to 5:30 PM EST
Regular Schedule
* Your assigned schedule will be provided during the final week of training.
* Candidates must be available to work any shift Monday through Friday between 8:00 AM and 6:00 PM EST.
* Perfect attendance during training is required.
Qualifications
* Must be at least 18 years of age.
* High School Diploma or GED required.
* Minimum of 6 months of recent call center and/or employee benefits experience within the past 1 to 2 years.
* Excellent verbal and written communication skills.
* Strong customer service and problem solving abilities.
* Ability to multitask in a fast paced call center environment.
* Strong computer skills with the ability to navigate multiple software applications simultaneously.
* Ability to work independently while contributing to a collaborative team environment.
* Strong attention to detail and commitment to maintaining confidentiality.
Why Join Our Team?
* 100% Onsite position in Chesapeake, VA
* Monday through Friday schedule
* Paid training
* Weekends off
* Professional and supportive team environment
* Opportunity to build valuable Human Resources and Benefits experience
* Career growth opportunities
* Meaningful work helping employees navigate important HR and benefits questions
If you're ready to grow your customer service career with a company that values professionalism, teamwork, and exceptional service, we'd love to hear from you. Apply today!
Please Note: This is a 100% onsite position in Chesapeake, Virginia. Candidates must be available to work onsite Monday through Friday and maintain flexibility to work any assigned shift between 8:00 AM and 6:00 PM EST.
Throughout the past 35 years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000 employees, working in 40 states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:
  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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