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Human Resources Customer Service Representative Jobs

Synchrony Financial

TheVP, Human Resources,Customer Service will lead a team to support theprimary business ... Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family ...

Just Ant Inc

Customer Service Rep

Mahopac, NY · On-site

$20 - $30/hr

We're looking for a Customer Service Representative who is passionate about HR technology and delivering an exceptional experience to the recruiters, employers, and candidates who rely on our ...

Inland Imaging

HR Representative

Spokane, WA · On-site

$24.29 - $36.43/hr

The HR Representative is a Regular, Full-Time administrative position working onsite Monday-Friday ... The ideal candidate is highly organized, detail-oriented, customer-service focused, and interested ...

Inland Imaging

HR Representative

Spokane, WA · On-site

$24.29 - $36.43/hr

The HR Representative supports the Human Resources team in delivering high-quality HR services to ... The ideal candidate is highly organized, detail-oriented, customer-service focused, and interested ...

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Human Resources Customer Service Representative information

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How much do human resources customer service representative jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for human resources customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Human Resources Customer Service Representatives?

Human Resources Customer Service Representatives are professionals who serve as a point of contact between employees and the HR department. They assist with inquiries related to benefits, payroll, company policies, and other HR-related topics. Their role involves addressing employee concerns, resolving issues, and providing information to ensure a positive workplace experience. They may also help with onboarding, maintaining records, and supporting various HR functions. Strong communication and problem-solving skills are essential for success in this position.

How does a Human Resources Customer Service Representative typically collaborate with other HR team members and departments?

A Human Resources Customer Service Representative frequently works alongside HR generalists, recruiters, payroll specialists, and benefits administrators to resolve employee inquiries efficiently. Collaboration often involves gathering information from various departments, such as IT for onboarding or Payroll for compensation questions, to provide accurate and timely support. Regular team meetings and shared case management systems help ensure consistency and up-to-date knowledge across the HR team. This collaborative environment allows representatives to deliver comprehensive solutions and fosters professional growth through exposure to different HR functions.

What is the 70 30 rule in hiring?

The 70/30 rule in hiring suggests that 70% of the interview should focus on assessing a candidate's skills and experience, while 30% should evaluate cultural fit and soft skills. Human Resources Customer Service Representatives often use this approach to ensure a balanced evaluation of candidates during the hiring process.

What is the difference between Human Resources Customer Service Representative vs Human Resources Coordinator?

AspectHuman Resources Customer Service RepresentativeHuman Resources Coordinator
CredentialsHigh school diploma or equivalent; some roles may prefer HR certificationsBachelor's degree in HR, Business, or related field; HR certifications beneficial
Work EnvironmentOffice setting, interacting directly with employees and applicantsOffice environment, handling HR processes and supporting HR team
Employer & Industry UsageCommon in retail, healthcare, and service industries for employee supportUsed across various industries to assist with HR operations and compliance
Search & Comparison IntentFocuses on employee relations and customer service within HRInvolves HR administration, coordination, and process management

While both roles support HR functions, Human Resources Customer Service Representatives primarily focus on employee interactions and support, whereas Human Resources Coordinators handle administrative HR tasks and coordinate HR activities. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

Which HR is highly paid?

Among Human Resources roles, HR Directors and HR Managers tend to have the highest salaries, especially in large organizations or industries with specialized needs. Senior HR professionals with certifications like SHRM-SCP or SPHR and extensive experience typically earn higher compensation. Compensation can also vary based on location, company size, and industry sector.

What qualifications do you need to be an HR rep?

Human Resources Customer Service Representatives typically need a high school diploma or equivalent, with many employers preferring a bachelor's degree in human resources, business, or related fields. Strong communication, interpersonal skills, and knowledge of HR software or systems are also important, along with relevant certifications such as the SHRM-CP or PHR for advanced roles.

What are the key skills and qualifications needed to thrive as a Human Resources Customer Service Representative, and why are they important?

To thrive as a Human Resources Customer Service Representative, you need a solid understanding of HR policies, employee relations, and customer service principles, often supported by a degree in HR or business administration. Familiarity with HR information systems (HRIS), ticketing platforms, and Microsoft Office Suite is typically required. Strong interpersonal skills, problem-solving abilities, and the capacity to handle confidential information with discretion set top performers apart. These skills are crucial to ensure accurate guidance, maintain employee satisfaction, and uphold organizational compliance.

Are HR people well paid?

Human Resources Customer Service Representatives typically earn a median annual salary that varies by location and experience, with entry-level positions starting around minimum wage and experienced professionals earning higher wages. Salaries can also increase with certifications such as SHRM-CP or PHR and depend on the size and industry of the employer.
More about Human Resources Customer Service Representative jobs
What states have the most Human Resources Customer Service Representative jobs? States with the most job openings for Human Resources Customer Service Representative jobs include:
What job categories do people searching Human Resources Customer Service Representative jobs look for? The top searched job categories for Human Resources Customer Service Representative jobs are:
Human Resources Customer Service Representative jobs near you
Infographic showing various Human Resources Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, 25% Part Time, and 8% Temporary. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
HR Customer Service Representative

HR Customer Service Representative

BCforward

San Antonio, TX

$14.50 - $19.50/hr

Contractor

Posted just now

Job description

Company Description

About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. BCforward's headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward's team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.

Job Description

Job Title : HR Customer Service Representative

Contract length : 0-12 month(s)

Location : SAN ANTONIO TX 78249



Description : 

The Customer Service Rep receives inbound calls from customers as initial point of contact to answer questions related to HR policies, practices or to resolve issues. 

He/she helps the customer by answering their inquiry, resolving their problem or routing their call to a caseworker for resolution. In addition, the CSR records and tracks the issue via the case management tool from initiation through resolution. The CSR solves problems largely by precedent with referral to detailed instructions/procedures. Experience in a fast paced customer service environment, experience using a telephone to handle customer requests, experience using a personal computer

.6 months of Customer Service phone background, Available to answer calls 7.5 hours/day. 

Working knowledge of email, Internet Explorer, Excel and Word


Additional Information

Must be able to pass a background and drug screen

BCforward logo

About BCforward

Sourced by ZipRecruiter

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1998

Social media

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