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Human Resources Customer Service Representative Jobs

HDR

Human Resources Representative

Raleigh, NC · On-site

In the role of Human Resources Representative, we'll count on you to: * Have a passion for working ... Provide excellent HR customer service for employee and manager requests and questions related to ...

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Watershed Foods

HR Administrator

Gridley, IL

$23 - $26/hr

Respond to general HR inquiries and provide day-to-day HR customer service. * Assist with payroll-related inquiries such as paper checks and general employee questions (in coordination with payroll ...

Atrium

Human Resources Representative

Elizabeth, NJ

$28/hr

Provide responsive, customer-focused support to employees and escalate issues appropriately ... and service awards. * HRIS Management: Enter new hires, update employee data, and run reports as ...

Springs Window Fashions

HR Generalist

Wausau, WI · On-site

Maintains confidentiality and ensures that HRIS information and files are up to date, accurate and ... CUSTOMER SERVICE: Ensures that customer needs are met by integrating them into operations.

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Human Resources Customer Service Representative information

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How much do human resources customer service representative jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for human resources customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Human Resources Customer Service Representatives?

Human Resources Customer Service Representatives are professionals who serve as a point of contact between employees and the HR department. They assist with inquiries related to benefits, payroll, company policies, and other HR-related topics. Their role involves addressing employee concerns, resolving issues, and providing information to ensure a positive workplace experience. They may also help with onboarding, maintaining records, and supporting various HR functions. Strong communication and problem-solving skills are essential for success in this position.

How does a Human Resources Customer Service Representative typically collaborate with other HR team members and departments?

A Human Resources Customer Service Representative frequently works alongside HR generalists, recruiters, payroll specialists, and benefits administrators to resolve employee inquiries efficiently. Collaboration often involves gathering information from various departments, such as IT for onboarding or Payroll for compensation questions, to provide accurate and timely support. Regular team meetings and shared case management systems help ensure consistency and up-to-date knowledge across the HR team. This collaborative environment allows representatives to deliver comprehensive solutions and fosters professional growth through exposure to different HR functions.

What is the 70 30 rule in hiring?

The 70/30 rule in hiring suggests that 70% of the interview should focus on assessing a candidate's skills and experience, while 30% should evaluate cultural fit and soft skills. Human Resources Customer Service Representatives often use this approach to ensure a balanced evaluation of candidates during the hiring process.

What is the difference between Human Resources Customer Service Representative vs Human Resources Coordinator?

AspectHuman Resources Customer Service RepresentativeHuman Resources Coordinator
CredentialsHigh school diploma or equivalent; some roles may prefer HR certificationsBachelor's degree in HR, Business, or related field; HR certifications beneficial
Work EnvironmentOffice setting, interacting directly with employees and applicantsOffice environment, handling HR processes and supporting HR team
Employer & Industry UsageCommon in retail, healthcare, and service industries for employee supportUsed across various industries to assist with HR operations and compliance
Search & Comparison IntentFocuses on employee relations and customer service within HRInvolves HR administration, coordination, and process management

While both roles support HR functions, Human Resources Customer Service Representatives primarily focus on employee interactions and support, whereas Human Resources Coordinators handle administrative HR tasks and coordinate HR activities. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

Which HR is highly paid?

Among Human Resources roles, HR Directors and HR Managers tend to have the highest salaries, especially in large organizations or industries with specialized needs. Senior HR professionals with certifications like SHRM-SCP or SPHR and extensive experience typically earn higher compensation. Compensation can also vary based on location, company size, and industry sector.

What qualifications do you need to be an HR rep?

Human Resources Customer Service Representatives typically need a high school diploma or equivalent, with many employers preferring a bachelor's degree in human resources, business, or related fields. Strong communication, interpersonal skills, and knowledge of HR software or systems are also important, along with relevant certifications such as the SHRM-CP or PHR for advanced roles.

What are the key skills and qualifications needed to thrive as a Human Resources Customer Service Representative, and why are they important?

To thrive as a Human Resources Customer Service Representative, you need a solid understanding of HR policies, employee relations, and customer service principles, often supported by a degree in HR or business administration. Familiarity with HR information systems (HRIS), ticketing platforms, and Microsoft Office Suite is typically required. Strong interpersonal skills, problem-solving abilities, and the capacity to handle confidential information with discretion set top performers apart. These skills are crucial to ensure accurate guidance, maintain employee satisfaction, and uphold organizational compliance.

Are HR people well paid?

Human Resources Customer Service Representatives typically earn a median annual salary that varies by location and experience, with entry-level positions starting around minimum wage and experienced professionals earning higher wages. Salaries can also increase with certifications such as SHRM-CP or PHR and depend on the size and industry of the employer.
More about Human Resources Customer Service Representative jobs
What states have the most Human Resources Customer Service Representative jobs? States with the most job openings for Human Resources Customer Service Representative jobs include:
What job categories do people searching Human Resources Customer Service Representative jobs look for? The top searched job categories for Human Resources Customer Service Representative jobs are:
Human Resources Customer Service Representative jobs near you
Infographic showing various Human Resources Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, 25% Part Time, and 8% Temporary. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
HR Customer Service / Shared Services Advisor

HR Customer Service / Shared Services Advisor

System One Holdings, LLC

Pensacola, FL • Hybrid

Other

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

Job description

Job Title: HR Customer Service / Shared Services Advisor
Location: Pensacola, FL
Type: Contract - Multi-Year
Contractor Work Model: Hybrid - 3 days onsite
Overview
Our client is seeking a Shared Services Advisor to support employee inquiries and shared services operations in a high-volume environment. This role serves as a key point of contact for employees, providing guidance on HR-related matters including disability cases, case management, and system updates. This is a non-technical role focused on employee support, with training provided on internal systems including Oracle HCM.
Responsibilities
  • Provide guidance and support across shared services functions to resolve employee inquiries
  • Answer inbound and outbound calls to assist employees with HR-related questions
  • Serve as the first point of contact for employees following approval of disability claims
  • Manage and respond to employee-submitted cases, including more complex inquiries
  • Review and update employee separations within Oracle HCM
  • Partner with vendors, contractors, and internal teams supporting disability payments
  • Contribute to process improvements and overall shared services efficiency
Requirements
  • Experience in HR support, shared services, or high-volume customer service environments
  • Strong communication and problem-solving skills
  • Ability to manage employee inquiries via phone and case management systems
  • Exposure to HR systems (Oracle HCM preferred; training provided)
  • Understanding of compliance and regulatory standards
  • Ability to work cross-functionally with vendors and internal teams
Preferred
  • Experience supporting disability or leave of absence cases
  • Experience in banking, financial services, or credit union environments

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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Ref: #851-Rockville-S1

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