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Human Resources Customer Service Representative Jobs

MMC Group

Customer Service Reps | CSRs | REMOTE

Nashville, TN · Remote

$15.50 - $21/hr

Remote Human Resources Customer Service Representative Pay: Competitive Hourly Pay Location: Remote, Nashville, TN Area Work From Home Opportunity Looking for a rewarding customer service career ...

TAD PGS, Inc.

HR Customer Advisor

Charlotte, NC · On-site

Work collaboratively with higher-level service center personnel to resolve complex customer issues ... Stay up to date with changes in HR policies, procedures, and systems, and ensure that knowledge ...

PeopleShare

HR Generalist

Lancaster, PA

$60K - $70K/yr

Are you looking to take your Human Resources career to the next level? PeopleShare Lancaster, PA is ... customer service representative, customer service specialist, call center customer service ...

Ross Stores

Representative, Human Resources

Dublin, CA · On-site

$23.08 - $31.73/hr

Human Resource Representative serves as a point of contact for HR Services, Talent Acquisition ... Track and report on workload & customer service requests. Responsible for all aspects of assigned ...

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Kairos Management

Customer Service Representative

Dallas, TX · On-site

$15.50 - $21/hr

Kairos is a Human Resource Management firm based in Dallas, TX. Now more than ever, it is crucial to find a job that is secure and rewarding.We work with our clients helping them find the right ...

Adept HR

Be Seen First

Customer Service Representative

Redlands, CA · On-site

$37K - $41K/yr

MUST HAVE Customer Service Representative with Logistics, Distribution, or Manufacturing background ... Company Description Adept HR is a Staffing Services assisting our clients with their staffing needs.

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Human Resources Customer Service Representative information

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How much do human resources customer service representative jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for human resources customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Human Resources Customer Service Representatives?

Human Resources Customer Service Representatives are professionals who serve as a point of contact between employees and the HR department. They assist with inquiries related to benefits, payroll, company policies, and other HR-related topics. Their role involves addressing employee concerns, resolving issues, and providing information to ensure a positive workplace experience. They may also help with onboarding, maintaining records, and supporting various HR functions. Strong communication and problem-solving skills are essential for success in this position.

How does a Human Resources Customer Service Representative typically collaborate with other HR team members and departments?

A Human Resources Customer Service Representative frequently works alongside HR generalists, recruiters, payroll specialists, and benefits administrators to resolve employee inquiries efficiently. Collaboration often involves gathering information from various departments, such as IT for onboarding or Payroll for compensation questions, to provide accurate and timely support. Regular team meetings and shared case management systems help ensure consistency and up-to-date knowledge across the HR team. This collaborative environment allows representatives to deliver comprehensive solutions and fosters professional growth through exposure to different HR functions.

What is the difference between Human Resources Customer Service Representative vs Human Resources Coordinator?

AspectHuman Resources Customer Service RepresentativeHuman Resources Coordinator
CredentialsHigh school diploma or equivalent; some roles may prefer HR certificationsBachelor's degree in HR, Business, or related field; HR certifications beneficial
Work EnvironmentOffice setting, interacting directly with employees and applicantsOffice environment, handling HR processes and supporting HR team
Employer & Industry UsageCommon in retail, healthcare, and service industries for employee supportUsed across various industries to assist with HR operations and compliance
Search & Comparison IntentFocuses on employee relations and customer service within HRInvolves HR administration, coordination, and process management

While both roles support HR functions, Human Resources Customer Service Representatives primarily focus on employee interactions and support, whereas Human Resources Coordinators handle administrative HR tasks and coordinate HR activities. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a Human Resources Customer Service Representative, and why are they important?

To thrive as a Human Resources Customer Service Representative, you need a solid understanding of HR policies, employee relations, and customer service principles, often supported by a degree in HR or business administration. Familiarity with HR information systems (HRIS), ticketing platforms, and Microsoft Office Suite is typically required. Strong interpersonal skills, problem-solving abilities, and the capacity to handle confidential information with discretion set top performers apart. These skills are crucial to ensure accurate guidance, maintain employee satisfaction, and uphold organizational compliance.
More about Human Resources Customer Service Representative jobs
What states have the most Human Resources Customer Service Representative jobs? States with the most job openings for Human Resources Customer Service Representative jobs include:
What job categories do people searching Human Resources Customer Service Representative jobs look for? The top searched job categories for Human Resources Customer Service Representative jobs are:
Human Resources Customer Service Representative jobs near you
Infographic showing various Human Resources Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Reps | CSRs | Remote

Customer Service Reps | CSRs | Remote

MMC Group

Chesapeake, VA • Remote

$17/hr

Full-time

Medical, Dental, Vision, Life

Posted 20 days ago

Job description

Remote Human Resources Customer Service Representative | CSR

Location: Remote, Chesapeake, VA Area

Work From Home Opportunity

Pay: Competitive Hourly Pay

Are you passionate about helping others and delivering exceptional customer service? Join a team where your communication skills and problem-solving abilities make a difference every day.

We are seeking professional, customer-focused Human Resources Customer Service Representatives to support employees and former employees with Human Resources and Benefits inquiries. This is an excellent opportunity for individuals with recent call center experience who thrive in a fast-paced environment.

Location Requirement

This is a 100% remote position; however, candidates must reside within 25 miles or approximately a 45-minute commute of Chesapeake, Virginia.

What You'll Do

As a Human Resources Customer Service Representative, you will:

  • Answer inbound calls from employees and former employees regarding Human Resources and Benefits.
  • Provide accurate information and resolve customer questions in a timely, professional manner.
  • Document all customer interactions and transactions within company systems.
  • Research outstanding issues and follow through until complete resolution.
  • Respond to customer inquiries submitted through the online Contact Us feature.
  • Explain HR policies, procedures, and benefits in a clear, customer friendly manner.
  • Maintain confidentiality while handling sensitive employee information.
  • Escalate recurring or technical issues to leadership as appropriate.
  • Navigate multiple software applications while assisting customers.
  • Meet productivity, quality, attendance, and customer service expectations.
  • Participate in required meetings, coaching sessions, and ongoing training.
  • Support peak business periods as business needs require.

Training & Schedule

Paid Training

Monday through Friday - 8:30 AM to 5:30 PM EST

Regular Schedule

  • Your assigned work schedule will be provided during the final week of training.
  • Candidates must be available to work any shift Monday through Friday between 9:00 AM and 8:00 PM EST.
  • Perfect attendance during training is required.

Qualifications

  • Must be at least 18 years of age.
  • High School Diploma or GED required.
  • Minimum of 6 months of recent call center and/or employee benefits experience within the past 1 to 2 years.
  • Excellent verbal and written communication skills.
  • Strong customer service and problem-solving skills.
  • Ability to multitask in a fast-paced call center environment.
  • Strong computer skills with the ability to navigate multiple software applications simultaneously.
  • Ability to work independently while contributing to a collaborative team environment.
  • Strong attention to detail and commitment to maintaining confidentiality.

Hiring Requirements

  • Must successfully pass a criminal background check before starting employment.
  • Must successfully complete the required fingerprinting process for the U.S. Courts project before your start date.

Remote Work Requirements

To be successful in this role, you must have:

  • A dedicated, quiet workspace that is secure, free from distractions, and inaccessible to others during working hours.
  • A home workspace that can successfully pass a virtual workspace inspection.
  • Reliable wired high speed internet service. Wi-Fi, mobile hotspots, and 5G internet services are not permitted while working.
  • Minimum internet requirements:
    • Download Speed: 25 Mbps or higher
    • Upload Speed: 10 Mbps or higher
    • Ping: 175 ms or less
  • Ability to provide a screenshot of your internet speed test showing the date, location, and results during the hiring process.
  • Ability to participate in a virtual workspace review, including providing a photo of your workspace and a recent headshot during the onboarding process.

Company Equipment Provided

Company equipment will be shipped prior to your start date and includes:

  • Laptop
  • Monitor
  • Keyboard
  • Mouse
  • Headset
  • Required cables

An onboarding specialist will schedule a setup session 2 to 3 days before your first day to ensure your equipment is installed and functioning properly.

An adult age 18 or older must be available to sign for the UPS delivery.

Why Join Our Team?

  • 100% Remote position
  • Company provided equipment
  • Paid training
  • Monday through Friday schedule
  • Weekends off
  • Supportive and collaborative work environment
  • Opportunity to build valuable Human Resources and Benefits experience
  • Career growth opportunities
  • Meaningful work supporting employees across a variety of HR and benefits programs

If you're ready to build your customer service career while working from home, we'd love to hear from you. Apply today!

Please Note: This position is remote, but applicants must reside within 25 miles or approximately a 45-minute commute of Chesapeake, Virginia, meet all home office and internet requirements, and successfully complete the required background check and fingerprinting process before beginning employment.


Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits


Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.