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Human Resources Customer Service Representative Jobs

Baird

HR Operations Specialist

Milwaukee, WI · On-site

At least 1 year of experience in Human Resources, Customer Service, or a related field, ideally within an HR Service Center. * Proficiency in HR systems (preferably Workday) and Microsoft Office ...

Petco

HR Services Representative III

San Antonio, TX · On-site

The HR Services Representative III role is to provide timely and accurate HR support to employees ... Excellent customer service skills * Ability to manage high workloads and conflicting priorities

City of Conyers

HR Specialist I

Conyers, GA · On-site

$46K - $48K/yr

Provides front-line HR customer service to employees, applicants, supervisors, retirees, vendors, and the public. * Assists with recruitment activities, including posting vacancies, screening ...

City of Conyers

HR Specialist I

Conyers, GA · On-site

$46K - $48K/yr

Provides front-line HR customer service to employees, applicants, supervisors, retirees, vendors, and the public. * Assists with recruitment activities, including posting vacancies, screening ...

ULINE

Human Resources Representative

Cold Springs, NV · On-site

$75K - $100K/yr

Human Resources Representative Pay from $75,000 to $100,000 per year Reno Branch 8800 Military Road ... Strong communication and customer service skills. Benefits * Complete health insurance coverage and ...

Sprout

HR Generalist

Garland, TX · On-site

Our world-class customer service teams' partner with companies at every turn to deliver solutions that make life (and the world) better. The Human Resource department leads on the development of ...

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Human Resources Customer Service Representative information

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How much do human resources customer service representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for human resources customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a human resources customer service representative?

Human Resources Customer Service Representatives are professionals who serve as a point of contact between employees and the HR department. They assist with inquiries related to benefits, payroll, company policies, and other HR-related topics. Their role involves addressing employee concerns, resolving issues, and providing information to ensure a positive workplace experience. They may also help with onboarding, maintaining records, and supporting various HR functions. Strong communication and problem-solving skills are essential for success in this position.

How does a human resources customer service representative typically collaborate with other HR team members and departments?

A Human Resources Customer Service Representative frequently works alongside HR generalists, recruiters, payroll specialists, and benefits administrators to resolve employee inquiries efficiently. Collaboration often involves gathering information from various departments, such as IT for onboarding or Payroll for compensation questions, to provide accurate and timely support. Regular team meetings and shared case management systems help ensure consistency and up-to-date knowledge across the HR team. This collaborative environment allows representatives to deliver comprehensive solutions and fosters professional growth through exposure to different HR functions.

What is the difference between Human Resources Customer Service Representative vs Human Resources Coordinator?

AspectHuman Resources Customer Service RepresentativeHuman Resources Coordinator
CredentialsHigh school diploma or equivalent; some roles may prefer HR certificationsBachelor's degree in HR, Business, or related field; HR certifications beneficial
Work EnvironmentOffice setting, interacting directly with employees and applicantsOffice environment, handling HR processes and supporting HR team
Employer & Industry UsageCommon in retail, healthcare, and service industries for employee supportUsed across various industries to assist with HR operations and compliance
Search & Comparison IntentFocuses on employee relations and customer service within HRInvolves HR administration, coordination, and process management

While both roles support HR functions, Human Resources Customer Service Representatives primarily focus on employee interactions and support, whereas Human Resources Coordinators handle administrative HR tasks and coordinate HR activities. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a human resources customer service representative, and why are they important?

To thrive as a Human Resources Customer Service Representative, you need a solid understanding of HR policies, employee relations, and customer service principles, often supported by a degree in HR or business administration. Familiarity with HR information systems (HRIS), ticketing platforms, and Microsoft Office Suite is typically required. Strong interpersonal skills, problem-solving abilities, and the capacity to handle confidential information with discretion set top performers apart. These skills are crucial to ensure accurate guidance, maintain employee satisfaction, and uphold organizational compliance.
More about Human Resources Customer Service Representative jobs
What states have the most Human Resources Customer Service Representative jobs? States with the most job openings for Human Resources Customer Service Representative jobs include:
What job categories do people searching Human Resources Customer Service Representative jobs look for? The top searched job categories for Human Resources Customer Service Representative jobs are:
Human Resources Customer Service Representative jobs near you
Infographic showing various Human Resources Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Support Representative (Payroll/HR Operations)

Network Temp Inc

Tampa, FL • Hybrid

$20 - $22.93/hr

Full-time

Re-posted 7 days ago

Job description

Description

HYBRID: 3 Days Onsite in Tampa, FL corporate office

9am - 5:30pm EST Monday-Friday

Job Description: Responsible for providing administrative support by documenting employee data changes, performance reports and communications.  

HR Contact Center Support to include answering inbound phone calls, creating cases, payroll inquiry support, other administrative duties as assigned.  

The role is more of a high caliber customer service representative and maintaining data versus a typical HR role  

  Answer and field all types of calls that come in - provide assistance and/or direction. 

Payroll Support 

o Closely partner with Payroll team as it relates to inquiries o Field employee and HR payroll questions to properly direct them to the right resolution 

Day-to-day Support o Provide One HR expertise and support to the HR community and employees 

o Tuition Reimbursement processing 

o Employee Verifications 

o Policy Questions & Compliance and Policy Acknowledgements 

Requirements

Manager would like this person to have Service Now experience along with payroll inquiry resolution. They don't need to know how to process payroll, rather understand logic of how timekeeping and payroll works to be able to answer employee questions. Customer Service experience and Success Factors also helpful.  


What makes a candidate stand out to the manager: Prior contact center experience and inbound phone calls case management. Calls can be related to pay inquires, LOA, etc  


Attention to detail and critical thinking skills are a must  


Use of case management software and call management software preferred. 


They use ServiceNow for Case Management. Microsoft Outlook/Teams/Excel experience.  

Looking for at least 5 years of years' experience  


Spanish language skills highly preferred.  


Apply