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The Enterprise Learning & Development Manager is responsible for designing, delivering, and continuously evolving a comprehensive, enterprise-wide learning strategy that builds capability across all functions, going beyond the represented business unit (i.e., Fertility, Surgical, etc.). This role serves as a strategic partner to the business, enabling performance through targeted development of customer-facing, operational, and leadership skills.
This position emphasizes modern learning approaches including microlearning, AI-enabled coaching, behavioral assessments (CliftonStrengths, DiSC, etc.), and data-driven performance improvement. The role supports a broad audience including Sales, Inside Sales, Customer Service, Marketing, Operations, and Enterprise Enablement.
Responsibilities
Enterprise Learning Strategy & Execution
• Design and implement enterprise-wide learning strategies aligned with business priorities and organizational capability needs
• Build scalable learning ecosystems that support commercial, customer service, operational, and leadership excellence
• Establish learning governance and structured learning pathways across functions
• Drive a culture of continuous learning supported by measurable business impact and performance data
• Create and execute needs analysis and gap assessment to anticipate and solve for historical, current, and future business needs based on quantitative and qualitative stakeholder feedback
Commercial, Customer-Facing & Service Excellence Enablement
• Develop and deliver programs focused on:
- Consultative selling and value-based conversations
- Strategic account management
- Inside sales effectiveness
- Customer service excellence
• Align training to improve end-to-end customer journey performance across field sales, inside sales, and service teams
Platform & Systems Enablement
• Build and deliver training to increase adoption and proficiency in core business platforms, including:
- CRM systems
- Data visualization and reporting tools
- Sales enablement and customer engagement tools
• Partner with business and IT teams to embed learning into system workflows and drive digital fluency across the organization
Behavioral Development
• Integrate CliftonStrengths (Gallup StrengthsFinder) and DiSC frameworks
• Enable leaders and managers to apply behavioral insights to improve communication, collaboration, and performance
Onboarding & Continuous Development
• Build comprehensive onboarding programs across roles, including Sales, Inside Sales, Customer Service, and corporate functions
• Develop ongoing upskilling and reskilling programs to support the enterprise
• Create role-based learning journeys tailored to specific functions and levels
Modern Learning & Innovation
• Leverage microlearning platforms to drive reinforcement and learning in the flow of work
• Design blended learning experiences including live (in-person/virtual), on-demand, and asynchronous content
• Continuously evaluate and implement emerging learning technologies and methodologies
Cross-Functional Partnership
• Partner with Sales, Customer Service, Marketing, HR, Operations, and Enterprise Leadership to identify skill gaps and performance opportunities
• Act as a consultative partner to business leaders to align learning solutions with strategic goals
• Support enterprise initiatives such as transformation, system implementations, and organizational change efforts
Measurement & Impact
• Establish learning objectives and define success metrics aligned to business KPIs
• Track and report on learning effectiveness, adoption, and impact on performance outcomes
• Use data insights to continuously optimize programs and demonstrate ROI
Core Competencies
• Consultative Selling & Strategic Account Management
• Customer Experience & Service Excellence
• Inside Sales Effectiveness & Virtual Engagement
• Platform & Digital Fluency Enablement
• Executive Communication & Storytelling
• Emotional Intelligence & Behavioral Frameworks (DiSC)
• CliftonStrengths Application & Coaching
• Change Management & Organizational Influence
• Data-Driven Decision Making
Qualifications
Experience & Education
Required
• Bachelor's degree required; advanced degree preferred
• 5-7 years experience, inclusive of 3+ years in Learning & Development, and 2+ yrs in Sales Enablement, Customer Experience, or related field
• Experience supporting multiple functions (e.g., Sales, Customer Service, Operations, Corporate teams)
• Strong facilitation, instructional design, and program management skills
• Experience leveraging technology and AI in learning environments
• Demonstrated ability to influence stakeholders across all levels of the organization
Preferred
• Experience in healthcare, medical device, or highly regulated industries
• Background in customer service, inside sales, or commercial roles
• Experience implementing or facilitating CliftonStrengths and/or DiSC programs
• Proven success driving platform adoption and digital transformation initiatives
Preferred Skills / Technical Expertise
• Learning Management Systems (LMS) and Learning Experience Platforms (LXP)
• Microlearning platforms (e.g., Qstream or similar)
• AI-powered coaching and enablement tools
• Content authoring tools (Articulate, Rise, etc.)
• CRM systems (e.g., Salesforce) and analytics tools (e.g., Tableau)
• Sales enablement and customer engagement platforms
Working Conditions
• Remote role with a dedicated home office setup
• Travel up to 50% (corporate offices, training centers, sales meetings, and field engagement)
• Ability to lift up to 70 lbs of equipment or training materials
• Ability to stand for extended periods (up to 4 hours) and support hands-on demonstrations
Other Skills / Competencies
• Strong interpersonal and influencing skills across a matrixed organization
• Ability to manage without authority and drive alignment across diverse stakeholders
• Excellent planning, organization, and prioritization skills
• Strong presentation and facilitation skills (virtual and in-person)
• Critical thinking and problem-solving orientation
• Ability to work independently while collaborating effectively across teams
As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.
To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. If you are interested in applying and require special assistance or accommodations due to a disability, please contact us at talent.acquisition@coopersurgical.com.
The good faith estimate of the salary range for this role is $115,893 to 154,524. The actual amount offered is determined by a number of factors including but not limited to location, skills and experience.