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Hourly Remote Customer Service Representative Jobs in Rochester, NY

Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and ... hourly. Please keep in mind that this range is the base pay only and does not consider other ...

Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and ... hourly. Please keep in mind that this range is the base pay only and does not consider other ...

Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and ... hourly. Please keep in mind that this range is the base pay only and does not consider other ...

Customer Service Associate

Fairport, NY ยท Remote

$13.75 - $19/hr

Our Customer Service Associate will initiate first party calls on behalf of our clients with ... remote environment. Essential Duties & Responsibilities: * Act as our client's representative by ...

Clm Resolution Rep III

Rochester, NY ยท Remote

$19.62 - $26.49/hr

Remote Work - New York, Albany, New York, United States of America, 12224 Opening: Worker Subtype ... customer service skills * Preferred: Strong working knowledge of the professional billing software ...

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

Remote, work from home career. * Average first-year earnings of $69K commission + bonuses. * Life ... Sales or customer service experience is advantageous but not mandatory. Your Qualifications:

Remote, work from home career. * Average first-year earnings of $69K commission + bonuses. * Life ... Sales or customer service experience is advantageous but not mandatory. Your Qualifications:

Remote, work from home career. * Average first-year earnings of $69K commission + bonuses. * Life ... Sales or customer service experience is advantageous but not mandatory. Your Qualifications:

Remote, work from home career. * Average first-year earnings of $69K commission + bonuses. * Life ... Sales or customer service experience is advantageous but not mandatory. Your Qualifications:

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Hourly Remote Customer Service Representative information

See Rochester, NY salary details

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How much do hourly remote customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for hourly remote customer service representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Hourly Remote Customer Service Representative, and why are they important?

To thrive as an Hourly Remote Customer Service Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and common office tools like email and chat platforms is typically required. Strong soft skills such as patience, empathy, and self-motivation help you connect with customers and work independently from home. These skills ensure efficient issue resolution, positive customer experiences, and reliable performance in a remote work environment.

What are some common challenges faced by hourly remote customer service representatives, and how can they be overcome?

Hourly remote customer service representatives often face challenges such as managing distractions in a home environment, staying motivated during repetitive tasks, and communicating effectively without in-person cues. To overcome these, it's important to establish a dedicated workspace, set clear boundaries with household members, and use productivity tools to stay organized. Regular check-ins with team leaders and actively participating in virtual team meetings can also help maintain a sense of connection and ensure you are aligned with company goals.

What is an Hourly Remote Customer Service Representative?

An Hourly Remote Customer Service Representative is a professional who assists customers with inquiries, complaints, or support needs from a remote location, typically working from home and being paid an hourly wage. Their responsibilities often include answering phone calls, responding to emails or chat messages, and helping resolve issues related to products or services. This role requires strong communication skills, proficiency with computers and customer service software, and the ability to work independently. Many companies hire remote representatives to provide flexible support across different time zones. The position offers the convenience of working from any location with reliable internet access.
What are the most commonly searched types of Remote Customer Service Representative jobs in Rochester, NY? The most popular types of Remote Customer Service Representative jobs in Rochester, NY are:
What are popular job titles related to Hourly Remote Customer Service Representative jobs in Rochester, NY? For Hourly Remote Customer Service Representative jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Hourly Remote Customer Service Representative jobs in Rochester, NY look for? The top searched job categories for Hourly Remote Customer Service Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Hourly Remote Customer Service Representative jobs? Cities near Rochester, NY with the most Hourly Remote Customer Service Representative job openings:

Virtual Enrollment Coordinator

McQuade Organization

Rochester, NY โ€ข Remote

Full-time

Posted 5 days ago


Job description

Looking for a career with stability, flexibility, and long term growth in a rapidly expanding industry?

We are actively hiring motivated individuals for Virtual Enrollment Coordinator positions with a company backed by a Fortune 500 organization.

  • Fully Remote
  • Training Provided
  • Advancement Opportunities
  • Flexible Scheduling

Whether you're starting fresh or looking to grow into leadership, we offer both entry level and supervisor opportunities.


Why This Opportunity Stands Out

Our industry continues to grow because people will always need personalized customer support, enrollment assistance, and human connection.

While many industries are being impacted by automation and AI, this role focuses on communication, relationship building, and helping real families make informed decisions, skills that remain valuable and in demand.


  • Strong communication and people skills
  • Comfortable working independently from home
  • Coachable and willing to learn
  • Basic computer and internet skills

Customer service, retail, hospitality, sales, or call center experience is a plus, but not required.