ZipRecruiter

Log In

2

Remote Warranty Jobs in Rochester, NY (NOW HIRING)

All JobsWarranty JobsRemote Warranty JobsRemote Warranty Jobs in Rochester, NY

Remote Warranty information

See Rochester, NY salary details

$10

$25

$42

How much do remote warranty jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote warranty in Rochester, NY is $25.79, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $29.90 per hour, depending on experience, location, and employer.

What is a remote warranty?

A Remote Warranty job involves managing warranty claims, processing service requests, and coordinating repairs or replacements for products, all while working remotely. Professionals in this role typically communicate with customers, manufacturers, and service providers to ensure warranty policies are followed. Strong problem-solving, communication, and organizational skills are essential for success in this position.

What are the typical daily responsibilities of a remote warranty specialist?

Remote Warranty Specialists primarily process and review warranty claims, communicate with customers to gather details about product issues, and liaise with manufacturers or internal departments to resolve cases. They often use specialized database and ticketing systems to track claim statuses and ensure all documentation is complete and accurate. Regular tasks may include troubleshooting reported issues, validating product eligibility for warranty coverage, and providing updates to customers throughout the resolution process. Being remote, most work is conducted via phone, email, or online platforms, and collaboration with team members is typically achieved through virtual meetings.

What are the key skills and qualifications needed to thrive in the remote warranty position, and why are they important?

To thrive as a Remote Warranty Specialist, you need a strong understanding of warranty processes, product knowledge, attention to detail, and typically a background in customer service or technical support. Familiarity with CRM software, warranty management systems, and sometimes experience with specific ERP platforms are important for handling claims efficiently. Excellent communication, problem-solving ability, and organizational skills help professionals stand out in this role. These skills ensure accurate processing of warranty claims, positive customer interactions, and effective collaboration with internal teams in a fully remote environment.

What are popular job titles related to Remote Warranty jobs in Rochester, NY?

For Remote Warranty jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Warranty jobs in Rochester, NY look for?

The top searched job categories for Remote Warranty jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Warranty jobs?

Cities near Rochester, NY with the most Remote Warranty job openings:

Remote Warranty jobs near you
Infographic showing various Remote Warranty job openings in Rochester, NY as of August 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $53,643 per year, or $25.8 per hour.

Technical Services Manager - Controls & Automation Solutions

WorldWide Electric Corporation

Fairport, NY • Remote

$90K - $125K/yr

Full-time

Posted 15 days ago

Key responsibilities

  • Lead and manage the Technical Services organization, including Technical Support, Warranty & Repair, Field Service, and Technical Training.

  • Serve as the escalation point for complex technical and commercial issues, working directly with customers to ensure timely resolution.

  • Lead product failure analysis, root cause investigations, and coordinate with customers, suppliers, and engineering to implement corrective actions.

Job description

Position Overview

This role leads and manages the Technical Services organization for the Worldwide Electric Controls & Automation Solutions business, including the areas of Technical Support, Warranty & Repair, Field Service, and Technical Training activities.

Key Responsibilities

Lead the Technical Services organization for Worldwide Electric's Controls & Automation Solutions business, including Technical Support, Warranty & Repair, Field Service, and Technical Training. Drive exceptional customer support, continuous improvement, and technical excellence across all after-sales service functions.


  1. Technical Support Operations
  • Lead Technical Support, Warranty, Repair Lab, Field Service, and Technical Training.
  • Establish and maintain service standards, policies, procedures, KPIs, and best practices that drive operational excellence.
  • Serve as the escalation point for complex technical and commercial issues, working directly with customers to ensure timely resolution.
  • Drive continuous improvement in customer satisfaction, response times, support workflows, first-call resolution, and overall service performance.
  • Develop and maintain technical documentation, knowledge management resources, and efficient spare parts and repair processes.

  1. Customer Support & Field Service
  • Own the warranty process, including claims administration, repair authorizations, vendor coordination, reporting, and customer issue resolution.
  • Develop and maintain an authorized service partner program to ensure responsive field service and repair capabilities.
  • Coordinate field service resources between internal and 3rd part partners.
  • Ensure timely resolution of customer issues while capturing trends to improve products, documentation, and service processes.

  1. Technical Leadership
  • Lead product failure analysis and root cause investigations, coordinating with customers, suppliers, and engineering to implement corrective actions.
  • Support Sales, Engineering, Product Management, and Operations.
  • Provide technical guidance on Drives, Soft Starters, Controls, and UL508A Panels.
  • Recommend corrective actions and product improvements.
  • Collaborate with Product Management on technical documentation, troubleshooting guides, FAQs, etc., to improve support and reduce resolution time.

  1. Team Leadership
  • Hire, coach, and develop technical personnel.
  • Conduct performance reviews and establish development plans.
  • Develop technical and customer service training programs.

  1. Business Leadership
  • Develop technical service strategies aligned with business objectives.
  • Manage department budgets and staffing.
  • Partner with Product Management, Sales, Engineering, and Manufacturing to improve customer support and product performance.

Qualifications

  • Bachelor's degree in Electrical Engineering, Engineering Technology, or related technical field preferred.
  • 5+ years of experience leading Technical Support, Field Service, Warranty, or Application Engineering in industrial automation or electrical products.
  • Strong technical knowledge of variable frequency drives, soft starters, motor controls, industrial control panels, and UL508A applications.
  • Experience managing technical support teams, customer escalations, and service operations.
  • Demonstrated experience with root cause analysis, warranty administration, and corrective action processes.
  • Experience developing service KPIs, technical documentation, and continuous improvement initiatives.
  • Strong leadership, communication, coaching, and organizational skills.
  • Ability to work effectively with customers, distributors, suppliers, engineering, operations, and sales.

Pay Range:

  • $90,000 - $125,000 depending on experience, background, and internal equity

* THIS IS A REMOTE POSITION *

Apply