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Hotel Operations Manager Jobs in Raleigh, NC (NOW HIRING)

STANLEY GB OPS LLC

Hotel General Manager

Durham, NC · On-site

$50K - $60K/yr

The Hotel Manager will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports. The Hotel Manager must possess excellent ...

CMC Hotels

General Manager

Cary, NC · On-site

Lead daily hotel operations while ensuring exceptional guest satisfaction. * Recruit, hire, coach, and develop a high-performing leadership team. * Foster an engaging culture built on accountability ...

Hyatt

Operations Supervisor

Durham, NC

They are expected to support senior leadership by developing and assuming basic management ... of hotel services and promotions. This highly visible role gives opportunity for casual ...

Unscripted Durham

Operations Supervisor

Durham, NC · On-site

They are expected to support senior leadership by developing and assuming basic management ... of hotel services and promotions. This highly visible role gives opportunity for casual ...

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All JobsHotel Operations JobsHotel Operations Manager JobsHotel Operations Manager Jobs in Raleigh, NC

Hotel Operations Manager information

See Raleigh, NC salary details

$29.2K

$53.5K

$90.4K

How much do hotel operations manager jobs pay per year?

As of Jul 25, 2026, the average yearly pay for hotel operations manager in Raleigh, NC is $53,507.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $61,700.00 per year, depending on experience, location, and employer.

What is the highest paying job in hotel management?

The highest paying roles in hotel management are often executive positions such as General Manager of luxury or large-scale hotels, or regional and corporate executives like Vice President of Operations. These roles typically require extensive experience, strong leadership skills, and often advanced certifications or degrees in hospitality management or business. Salaries for these positions can exceed six figures annually depending on the size and location of the property.

What Does a Hotel Operations Manager Do?

A hotel operations manager looks after the daily operations of a hotel, lodge, or motel. Your duties include hiring and training new staff, maintaining budgets, ordering supplies and equipment for the hotel, and creating and maintaining work schedules. The career requires you have several qualifications, such as a degree in hospitality management, particularly for work at a larger hotel, or several years of experience in a similar job. Important skills include leadership ability, close attention to detail, and verbal and written communication. You must be comfortable interacting with clients and paying close attention to their needs while in your establishment.

What does a hotel operations manager do?

A hotel operations manager oversees daily hotel activities, including front desk operations, housekeeping, maintenance, and guest services. They coordinate staff, ensure quality standards, manage budgets, and implement policies to ensure smooth hotel functioning and guest satisfaction.

What are the key skills and qualifications needed to thrive as a Hotel Operations Manager, and why are they important?

To thrive as a Hotel Operations Manager, you need strong leadership, organizational, and hospitality management skills, typically backed by a degree in hospitality or business administration and relevant industry experience. Familiarity with property management systems (PMS), reservation software, and compliance standards is essential. Exceptional interpersonal skills, problem-solving abilities, and adaptability help you lead teams and ensure guest satisfaction. These competencies are crucial for maintaining smooth daily operations, upholding service quality, and driving overall hotel success.

What are the main challenges a Hotel Operations Manager faces when coordinating different departments, and how can they be overcome?

A Hotel Operations Manager often navigates challenges like aligning the goals of various departments—such as housekeeping, front desk, and food & beverage—to ensure seamless guest experiences. Communication gaps and conflicting priorities can arise, especially during busy periods. To overcome these challenges, successful managers hold regular interdepartmental meetings, implement clear standard operating procedures, and foster a culture of collaboration and open feedback. This proactive approach helps maintain service consistency and supports the overall operational efficiency of the hotel.

What skills do you need to be a hotel operations manager?

A hotel operations manager needs strong leadership, communication, and organizational skills to oversee daily hotel functions. They should have knowledge of hospitality management, customer service, and familiarity with hotel management software. Problem-solving abilities and the capacity to manage staff and budgets are also essential.

How much is the salary of an operations manager?

The salary of a Hotel Operations Manager typically ranges from $50,000 to $90,000 annually, depending on experience, location, and the size of the hotel. Many managers also receive bonuses and benefits based on performance and hotel profitability.
More about Hotel Operations Manager jobs
What are popular job titles related to Hotel Operations Manager jobs in Raleigh, NC? For Hotel Operations Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Hotel Operations Manager jobs in Raleigh, NC look for? The top searched job categories for Hotel Operations Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Hotel Operations Manager jobs? Cities near Raleigh, NC with the most Hotel Operations Manager job openings:
Hotel Operations Manager jobs near you
Infographic showing various Hotel Operations Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, 1% Temporary, and 4% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $53,507 per year, or $25.7 per hour.
Operations Manager @ Hilton Garden Inn Durham Southpoint

Operations Manager @ Hilton Garden Inn Durham Southpoint

Summit Hospitality Incorporated

Durham, NC

Other

PTO

Posted 11 hours ago

Job description

Description

SUMMIT HOSPITALITY GROUP: OPERATIONS MANAGER JOB DESCRIPTION


SUMMARY: The Operations Manager for the Hotel Division of Summit Hospitality Group has leadership responsibility for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Operations Manager will possess strong communication and people skills and a sense of urgency for resolving guest problems and issues with a friendly manner and ensure that appropriate action(s) are taken to guarantee guest satisfaction. This is a very visible position for which adherence to corporate policies and procedures as well as Franchise Brand standards, is paramount.

PREREQUISITES/QUALIFICATIONS:

  • A minimum of 2-5 years of experience with name-brand hotel/restaurant companies
  • 2-5 years of progressive management experience preferred
  • Service-oriented style with professional presentation and interpersonal skills
  • Hotel/Hospitality degree is an asset
  • Clear concise, written and verbal communication skills (English)
  • Proficient in Microsoft & Excel
  • High energy, entrepreneurial spirit, motivational leader.
  • Interest in career progression in hotel/hospitality management roles

WORK ENVIRONMENT:

  • Flexible work schedule
  • Able to lift 25 lbs.
  • Valid Driver's License
  • Sitting, standing, and moving for extended periods of time

Benefits:

  • Personal time/Vacation time
  • Insurance benefits
  • Quarterly Bonuses
  • Hotel Discounts

Summit Hospitality Group is an Equal Opportunity Employer.

Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.


Requirements

DUTIES & RESPONSIBILITIES:

  • The expectations of this position require a 50 hour work week, which includes weekends/evenings (Saturday and/or Sunday). Hours beyond 50 must be approved in advance by your supervisor. This only applies to Associates who are non-exempt
  • Responsible for short and long term planning and management of the hotel's Front Office operations
  • Develop and recommend the budget, labor costs plans in collaboration with the AGM & GM of the hotel
  • Strict adherence to the approved budget for the hotel operations
  • Ensure proper staffing levels for customer service goals
  • Maintain guest room inventory
  • Coach and counsel employees to reflect Corporate and Brand Service Standards and Procedures
  • Perform all tasks of a Front Office staff as needed to facilitate service
  • Ops Manager tasks include: Coding invoices, daily deposits, accounts receivables, scheduling, processing/protecting petty cash, and room inspections
  • Maintain excellent communications with Housekeeping Department
  • Maintain information on prices, rates, special packages, programs, etc.
  • Investigate, analyze, resolve and report guest complaints in a timely fashion
  • Create expectations, lead people, manage processes, and hold people accountable for the agreed upon tasks and responsibilities
  • Cover open shifts due to call offs and/or low business levels
  • Must be able to work all shift including weekends and evenings
  • Capable of developing and training subordinates 
  • Inspect public areas and ensure proper cleanliness
  • Duties are subject to change and additional responsibilities/tasks may be assigned as needed



Apply