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Hotel Operations Manager Jobs in Raleigh, NC (NOW HIRING)

Opal Hotels Group

HR Manager

Raleigh, NC · On-site

$80K - $90K/yr

Position Summary Opal Hotels Group is seeking a dynamic and experienced HR Manager to lead and support all human resources operations across our hotel portfolio and corporate teams - based in Raleigh ...

Topgolf

Front of House Operations Manager

Durham, NC · On-site

... hotel, or entertainment venue management experience, with at least2recentyearsas an Assistant General Manager or General Managerin a multi-department operation Experience leading both food and ...

Topgolf

Front of House Operations Manager

Durham, NC · On-site

... hotel, or entertainment venue management experience, with at least2recentyearsas an Assistant General Manager or General Managerin a multi-department operation Experience leading both food and ...

Hotel Management and Consulting

Guest Attendant

Apex, NC · On-site

$15 - $17/hr

Minimum of one year in customer service; hotel operations experience preferred. * Proficient computer skills. * Excellent communication skills. * Strong organizational, time management, and problem ...

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All JobsHotel Operations Manager JobsHotel Operations Manager Jobs in Raleigh, NC

Hotel Operations Manager information

See Raleigh, NC salary details

$29.2K

$53.5K

$90.4K

How much do hotel operations manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for hotel operations manager in Raleigh, NC is $53,504.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $61,700.00 per year, depending on experience, location, and employer.

What is the highest salary for a hotel manager?

The highest salary for a hotel operations manager can exceed $100,000 annually, especially in luxury or high-end properties, with experienced managers in major markets earning even more. Salaries depend on factors such as location, hotel size, and level of responsibility, and may include bonuses and benefits.

What Does a Hotel Operations Manager Do?

A hotel operations manager looks after the daily operations of a hotel, lodge, or motel. Your duties include hiring and training new staff, maintaining budgets, ordering supplies and equipment for the hotel, and creating and maintaining work schedules. The career requires you have several qualifications, such as a degree in hospitality management, particularly for work at a larger hotel, or several years of experience in a similar job. Important skills include leadership ability, close attention to detail, and verbal and written communication. You must be comfortable interacting with clients and paying close attention to their needs while in your establishment.

What does a hotel operations manager do?

A hotel operations manager oversees daily hotel activities, including front desk operations, housekeeping, maintenance, and guest services. They coordinate staff, ensure quality standards, manage budgets, and implement policies to ensure smooth hotel functioning and guest satisfaction.

What are the key skills and qualifications needed to thrive as a Hotel Operations Manager, and why are they important?

To thrive as a Hotel Operations Manager, you need strong leadership, organizational, and hospitality management skills, typically backed by a degree in hospitality or business administration and relevant industry experience. Familiarity with property management systems (PMS), reservation software, and compliance standards is essential. Exceptional interpersonal skills, problem-solving abilities, and adaptability help you lead teams and ensure guest satisfaction. These competencies are crucial for maintaining smooth daily operations, upholding service quality, and driving overall hotel success.

What are the main challenges a Hotel Operations Manager faces when coordinating different departments, and how can they be overcome?

A Hotel Operations Manager often navigates challenges like aligning the goals of various departments—such as housekeeping, front desk, and food & beverage—to ensure seamless guest experiences. Communication gaps and conflicting priorities can arise, especially during busy periods. To overcome these challenges, successful managers hold regular interdepartmental meetings, implement clear standard operating procedures, and foster a culture of collaboration and open feedback. This proactive approach helps maintain service consistency and supports the overall operational efficiency of the hotel.

What is the highest paying hotel job?

The highest paying hotel job is typically the General Manager, who oversees all hotel operations and can earn a six-figure salary depending on the property's size and location. Other high-paying roles include regional managers and corporate executives in hotel chains, often requiring extensive experience and leadership skills.

How much is the salary of an operations manager?

The salary of a Hotel Operations Manager typically ranges from $50,000 to $90,000 annually, depending on experience, location, and the size of the hotel. Many managers also receive bonuses and benefits as part of their compensation package.
More about Hotel Operations Manager jobs
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What job categories do people searching Hotel Operations Manager jobs in Raleigh, NC look for? The top searched job categories for Hotel Operations Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Hotel Operations Manager jobs? Cities near Raleigh, NC with the most Hotel Operations Manager job openings:
Hotel Operations Manager jobs near you
Bell Captain | Durham Marriott City Center

Bell Captain | Durham Marriott City Center

Shaner Hotel Group

Durham, NC • On-site

Full-time

Posted 8 days ago

Job description

  • Be available to work a flexible schedule, including weekends, holidays, and varied shifts. 
  • Greet arriving guests/visitors; bid farewell to departing guests/visitors.
  • Assist guests and visitors into and out of their vehicles, including loading/unloading luggage.
  • Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
  • Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager.
  • Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies.
  • Identify and explain hotel facilities and features to guests while escorting them to their room.
  • Place guest luggage inside room.
  • Relay accurate directions to guests on inquiries of transportation within the local area.
  • Handle guest complaints by ensuring guest satisfaction.
  • Deliver items to guest rooms promptly to include messages; mail and faxes; packages; flowers; sundry items requested by guest; gift items.
  • Monitor and maintain appearance of lobby areas and luggage holding room.
  • Ensure confidentiality of hotel guests and security of guest room access.
  • Other duties as assigned.
Responsibilities
Transport guest luggage to/from guest rooms. Escort guests to rooms and inform guests of all hotel services and features. Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay. Thorough knowledge of all hotel services and amenities. May also perform valet services, i.e. drive, park and retrieve guest/visitor vehicles as they arrive and depart from the hotel, courteously, safely, and efficiently according to the hotel's standards.
Qualifications
  • Valid driver's license in the state of hotel's operations.
  • Excellent driving record.
  • Must be 21 years or older.
  • Ability to provide legible communication and directions.
  • Previous guest relations and/or training.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. 
  • High school graduate or equivalent, some college preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele. 

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.  We partner with the top Hospitality Brands including independent locations as well.  We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management.  You can find out more by visiting our website, www.shanercorp.com!  


Shaner Hotels has an amazing opportunity at our Durham Marriott City Center, located in historic downtown Durham. We are connected to the 44,000 square foot Durham Convention Center and adjacent to the Carolina Theatre. Just minutes away from Duke University, this 190-room Marriott is a great place to begin your career within the hospitality industry.
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About Shaner

Sourced by ZipRecruiter

Shaner Hotels is a renowned hospitality management company that has established itself as a leader in the industry since its inception in 1979. With a rich history spanning over four decades, Shaner's unwavering commitment to excellence and its distinctive company culture have played a significant role in its success and growth. At the heart of Shaner Hotels' company culture are the founding principles set forth by its founder, Lance Shaner. These principles revolve around the philosophy of putting people first, creating lasting relationships with guests and employees, and fostering an environment of respect, trust, and integrity.

Industry

Hospitality services

Company size

5,001 - 10,000 Employees

Headquarters location

State College, PA, US

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