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Guest Experience Manager Jobs in Raleigh, NC (NOW HIRING)

McDonald's

Guest Experience Lead (GEL)

Lillington, NC · On-site

$13.50 - $17.50/hr

Shift Manager / General Manager Job Type: Part-Time or Full-Time Job Summary: As a Guest Experience Lead (GEL), you are the hospitality ambassador for the restaurant. Your primary role is to provide ...

McDonald's

Guest Experience Lead (GEL)

Angier, NC · On-site

$11 - $14.50/hr

Shift Manager / General Manager Job Type: Part-Time or Full-Time Job Summary: As a Guest Experience Lead (GEL), you are the hospitality ambassador for the restaurant. Your primary role is to provide ...

McDonald's

Guest Experience Lead (GEL)

Apex, NC · On-site

$12.25 - $15.75/hr

Shift Manager / General Manager Job Type: Part-Time or Full-Time Job Summary: As a Guest Experience Lead (GEL), you are the hospitality ambassador for the restaurant. Your primary role is to provide ...

BROAD RIVER RETAIL

Retail Experience Manager

Raleigh, NC · On-site

$38K - $40K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Retail Experience Manager CULTURE SNAPSHOT Broad River Retail is an organization of integrity ... Partner with Customer Care to ensure that an amazing guest experience is presented to each guest

BROAD RIVER RETAIL

Retail Experience Manager

Raleigh, NC · On-site

$38K - $40K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Retail Experience Manager CULTURE SNAPSHOT Broad River Retail is an organization of integrity ... Partner with Customer Care to ensure that an amazing guest experience is presented to each guest

BROAD RIVER RETAIL

Retail Experience Manager

Raleigh, NC · On-site

$38K - $40K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Retail Experience Manager CULTURE SNAPSHOT Broad River Retail is an organization of integrity ... Partner with Customer Care to ensure that an amazing guest experience is presented to each guest

BROAD RIVER RETAIL

Retail Experience Manager

Raleigh, NC · On-site

$38K - $40K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Retail Experience Manager CULTURE SNAPSHOT Broad River Retail is an organization of integrity ... Partner with Customer Care to ensure that an amazing guest experience is presented to each guest

BROAD RIVER RETAIL

Retail Experience Manager

Cary, NC · On-site

$38K - $40K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Retail Experience Manager CULTURE SNAPSHOT Broad River Retail is an organization of integrity ... Partner with Customer Care to ensure that an amazing guest experience is presented to each guest

New

BROAD RIVER RETAIL

Retail Experience Manager

Cary, NC · On-site

$38K - $40K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Retail Experience Manager CULTURE SNAPSHOT Broad River Retail is an organization of integrity ... Partner with Customer Care to ensure that an amazing guest experience is presented to each guest

New

BROAD RIVER RETAIL

Retail Experience Manager

Raleigh, NC · On-site

$38K - $40K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Retail Experience Manager CULTURE SNAPSHOT Broad River Retail is an organization of integrity ... Partner with Customer Care to ensure that an amazing guest experience is presented to each guest

BROAD RIVER RETAIL

Retail Experience Manager

Raleigh, NC · On-site

$38K - $40K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Retail Experience Manager CULTURE SNAPSHOT Broad River Retail is an organization of integrity ... Partner with Customer Care to ensure that an amazing guest experience is presented to each guest

lululemon

Guest Experience Lead | Crabtree Valley Mall

Raleigh, NC · On-site

$15.50 - $20.25/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Job Summary The Guest Experience Lead is responsible for ensuring all guests (i.e., customers ... people management not necessary; examples: leading delegated assignments/tasks, mentoring or ...

Marbles Kids Museum

Guest Engagement Host

Raleigh, NC · On-site

As aGuest Engagement Host, you will assist guests in the museum experience by activating exhibits ... Stock supplies, manage deliveries, and assist with receiving products as directed. * Communicate ...

Five Below

Customer Experience Manager

Morrisville, NC · On-site

$15/hr

  • Medical

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Morrisville, NC · On-site

$15/hr

  • Medical

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

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Guest Experience Manager information

See Raleigh, NC salary details

$12

$18

$28

How much do guest experience manager jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for guest experience manager in Raleigh, NC is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $19.18 per hour, depending on experience, location, and employer.

What is the difference between Guest Experience Manager vs Customer Service Supervisor?

AspectGuest Experience ManagerCustomer Service Supervisor
CredentialsExperience in hospitality, hospitality management certifications often preferredCustomer service or related certifications, supervisory experience
Work EnvironmentHotels, resorts, hospitality venuesRetail, call centers, service industries
Employer & IndustryHospitality industry, hotels, resortsVarious industries including retail and service sectors
Primary FocusEnhancing guest satisfaction and experienceOverseeing customer service teams and resolving issues

The Guest Experience Manager focuses on creating memorable experiences for guests in hospitality settings, while the Customer Service Supervisor manages customer service teams across various industries. Both roles require strong communication skills and a customer-centric approach, but their environments and specific responsibilities differ.

How does a guest experience manager typically work with cross-functional teams to enhance guest satisfaction?

Guest Experience Managers regularly collaborate with departments such as front desk, housekeeping, food and beverage, and maintenance to ensure seamless service delivery. They coordinate with team leads to address guest feedback, resolve issues promptly, and implement service improvements. This cross-functional teamwork is crucial for maintaining high satisfaction levels and creating memorable experiences for guests. Frequent communication and joint problem-solving are essential parts of the role.

What is a guest experience manager?

A guest experience manager works in a hospitality or entertainment venue. Your job duties include training employees in customer service and acting as an ambassador to guests by addressing complaints. You sometimes work with upper management on public relations outreach projects. Some qualifications for this position include a bachelor’s degree in business administration as a baseline, with other degrees or coursework needed for some employers. You usually need five years of experience in direct customer service, and the skills to interact professionally and politely with a dissatisfied customer. You can further your career to become a general manager.

What are the key skills and qualifications needed to thrive as a guest experience manager?

To excel as a Guest Experience Manager, you need strong customer service skills, hospitality knowledge, and experience in managing guest relations, often supported by a degree in hospitality or related fields. Familiarity with property management systems (PMS), CRM software, and guest feedback platforms is typically required. Exceptional communication, problem-solving, and interpersonal skills help you build rapport with guests and lead teams effectively. These competencies are vital for ensuring guest satisfaction, loyalty, and operational excellence in hospitality environments.

What does a guest experience manager do?

A Guest Experience Manager is responsible for ensuring that guests have a positive and memorable experience at a venue, hotel, or event. They oversee guest services, handle feedback or complaints, and coordinate with various departments to meet guest needs. Their role often includes training staff, implementing service standards, and analyzing guest satisfaction to improve overall service quality. Guest Experience Managers play a key part in building customer loyalty and maintaining the reputation of the business.
More about Guest Experience Manager jobs
What are the most commonly searched types of Guest Experience jobs in Raleigh, NC? The most popular types of Guest Experience jobs in Raleigh, NC are:
What are popular job titles related to Guest Experience Manager jobs in Raleigh, NC? For Guest Experience Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Guest Experience Manager jobs in Raleigh, NC look for? The top searched job categories for Guest Experience Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Guest Experience Manager jobs? Cities near Raleigh, NC with the most Guest Experience Manager job openings:
Guest Experience Manager jobs near you
Infographic showing various Guest Experience Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $39,431 per year, or $19 per hour.

Guest Experience Lead (GEL)

McDonald's

Lillington, NC • On-site

$13.50 - $17.50/hr

Full-time, Part-time

Re-posted 8 days ago

McDonald's rating

5.1

Company rating: 5.1 out of 10

Based on 11,046 frontline employees who took The Breakroom Quiz

60th of 106 rated fast food restaurants

Job description

McDonald's Guest Experience Lead (GEL) Job Description
Company: KTL Restaurants LLC | Haynie Holdings LLC |
Position: Guest Experience Lead (GEL)
Reports To: Shift Manager / General Manager
Job Type: Part-Time or Full-Time
Job Summary:
As a Guest Experience Lead (GEL), you are the hospitality ambassador for the restaurant. Your primary role is to provide a welcoming and engaging experience for every guest. You will assist customers at the kiosks, guide them through our mobile ordering platform, promote the McDonald's App and Loyalty Program, and ensure each customer leaves with a smile. You are the face of hospitality at our store and play a key role in building guest satisfaction and loyalty.
Key Responsibilities:
  • Welcome all guests with energy, positivity, and professionalism
  • Assist guests in navigating self-order kiosks and mobile order pickup stations
  • Promote the McDonald's Mobile App, including how to download it and earn rewards
  • Engage with customers to share ongoing promotions, rewards, and app-exclusive offers
  • Ensure customers using the app or kiosk feel supported and appreciated
  • Address guest concerns or requests with urgency and a solution-focused attitude
  • Maintain a clean and organized front-of-house, lobby, and kiosk area
  • Support the drive-thru and front counter teams when needed to enhance guest flow
  • Assist with restaurant cleanliness checks and overall customer comfort
  • Encourage repeat visits through exceptional service and personalized experiences

Qualifications:
  • Must be at least 16 years of age
  • Outgoing and confident communicator with a genuine interest in helping people
  • Friendly, courteous, and comfortable initiating conversations with guests
  • Familiarity with mobile devices and ability to explain app usage to others
  • Must be well-groomed, punctual, and display a positive attitude at all times
  • Ability to multitask in a fast-paced environment and handle feedback professionally
  • Prior experience in customer service, hospitality, or retail preferred

Workplace Violence Policy:
KTL Restaurants LLC, Haynie Holdings LLC, and Haynie Management enforce a strict zero-tolerance policy for workplace violence. This includes:
  • Verbal or physical abuse
  • Threats, intimidation, or harassment
  • Possession of weapons
  • Destruction of property

Violations will result in disciplinary action up to and including termination. All incidents must be reported immediately to management.
Safe, Respectful, and Inclusive Workplace Policy:
We are committed to a safe, respectful, and inclusive work environment.
All employees must:
  • Treat coworkers and guests with dignity and respect
  • Avoid all forms of discrimination, harassment, or retaliation
  • Help promote a team culture based on integrity and kindness

Hospitality begins with how we treat one another. The Guest Experience Lead sets the tone.
Equal Employment Opportunity:
We are an Equal Employment Opportunity employer. All hiring and employment decisions are based on qualifications, performance, and business needs. We do not discriminate on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, veteran status, or any other protected category.
Franchisee Disclaimer:
This position is for a role in a McDonald's restaurant owned and operated by an independent franchisee, not McDonald's USA.
KTL Restaurants LLC is your direct employer and is solely responsible for hiring, staffing, discipline, supervision, and scheduling. McDonald's USA will not receive your application or participate in any employment decisions.

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About McDonald's

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What began as a small drive-in restaurant in San Bernardino, California and has grown into an American icon that proudly serves 63 million customers every day around the globe. While much has changed over the last six decades, Ray Kroc's original commitment to Quality, Service, Cleanliness and Value has endured and made McDonald's a trusted favorite for over 65 years.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

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