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Guest Experience Manager Jobs in Raleigh, NC (NOW HIRING)

McDonald's

Guest Experience Lead (GEL)

Lillington, NC · On-site

$13.50 - $17.50/hr

Shift Manager / General Manager Job Type: Part-Time or Full-Time Job Summary: As a Guest Experience Lead (GEL), you are the hospitality ambassador for the restaurant. Your primary role is to provide ...

McDonald's

Guest Experience Lead (GEL)

Apex, NC · On-site

$12.25 - $15.75/hr

Shift Manager / General Manager Job Type: Part-Time or Full-Time Job Summary: As a Guest Experience Lead (GEL), you are the hospitality ambassador for the restaurant. Your primary role is to provide ...

McDonald's

Guest Experience Lead (GEL)

Angier, NC · On-site

$11 - $14.50/hr

Shift Manager / General Manager Job Type: Part-Time or Full-Time Job Summary: As a Guest Experience Lead (GEL), you are the hospitality ambassador for the restaurant. Your primary role is to provide ...

BROAD RIVER RETAIL

Retail Experience Manager

Raleigh, NC · On-site

$38K - $40K/yr

Retail Experience Manager CULTURE SNAPSHOT Broad River Retail is an organization of integrity ... Partner with Customer Care to ensure that an amazing guest experience is presented to each guest

BROAD RIVER RETAIL

Retail Experience Manager

Raleigh, NC · On-site

$38K - $40K/yr

Retail Experience Manager CULTURE SNAPSHOT Broad River Retail is an organization of integrity ... Partner with Customer Care to ensure that an amazing guest experience is presented to each guest

Five Below

Customer Experience Manager

Raleigh, NC · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Morrisville, NC · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

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Guest Experience Manager information

See Raleigh, NC salary details

$12

$18

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How much do guest experience manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for guest experience manager in Raleigh, NC is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $19.18 per hour, depending on experience, location, and employer.

What is a guest experience manager?

A guest experience manager works in a hospitality or entertainment venue. Your job duties include training employees in customer service and acting as an ambassador to guests by addressing complaints. You sometimes work with upper management on public relations outreach projects. Some qualifications for this position include a bachelor’s degree in business administration as a baseline, with other degrees or coursework needed for some employers. You usually need five years of experience in direct customer service, and the skills to interact professionally and politely with a dissatisfied customer. You can further your career to become a general manager.

What does a guest experience manager do?

A Guest Experience Manager is responsible for ensuring that guests have a positive and memorable experience at a venue, hotel, or event. They oversee guest services, handle feedback or complaints, and coordinate with various departments to meet guest needs. Their role often includes training staff, implementing service standards, and analyzing guest satisfaction to improve overall service quality. Guest Experience Managers play a key part in building customer loyalty and maintaining the reputation of the business.

What are the key skills and qualifications needed to thrive as a guest experience manager?

To excel as a Guest Experience Manager, you need strong customer service skills, hospitality knowledge, and experience in managing guest relations, often supported by a degree in hospitality or related fields. Familiarity with property management systems (PMS), CRM software, and guest feedback platforms is typically required. Exceptional communication, problem-solving, and interpersonal skills help you build rapport with guests and lead teams effectively. These competencies are vital for ensuring guest satisfaction, loyalty, and operational excellence in hospitality environments.

How does a guest experience manager typically work with cross-functional teams to enhance guest satisfaction?

Guest Experience Managers regularly collaborate with departments such as front desk, housekeeping, food and beverage, and maintenance to ensure seamless service delivery. They coordinate with team leads to address guest feedback, resolve issues promptly, and implement service improvements. This cross-functional teamwork is crucial for maintaining high satisfaction levels and creating memorable experiences for guests. Frequent communication and joint problem-solving are essential parts of the role.

What is the difference between Guest Experience Manager vs Customer Service Supervisor?

AspectGuest Experience ManagerCustomer Service Supervisor
CredentialsExperience in hospitality, hospitality management certifications often preferredCustomer service or related certifications, supervisory experience
Work EnvironmentHotels, resorts, hospitality venuesRetail, call centers, service industries
Employer & IndustryHospitality industry, hotels, resortsVarious industries including retail and service sectors
Primary FocusEnhancing guest satisfaction and experienceOverseeing customer service teams and resolving issues

The Guest Experience Manager focuses on creating memorable experiences for guests in hospitality settings, while the Customer Service Supervisor manages customer service teams across various industries. Both roles require strong communication skills and a customer-centric approach, but their environments and specific responsibilities differ.

More about Guest Experience Manager jobs

What are the most commonly searched types of Guest Experience jobs in Raleigh, NC?

The most popular types of Guest Experience jobs in Raleigh, NC are:

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For Guest Experience Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Guest Experience Manager jobs in Raleigh, NC look for?

The top searched job categories for Guest Experience Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Guest Experience Manager jobs?

Cities near Raleigh, NC with the most Guest Experience Manager job openings:

Guest Experience Manager jobs near you
Infographic showing various Guest Experience Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $39,431 per year, or $19 per hour.

Experience Guide Sales & Guest Experience Specialist

The NOW Brier Creek

Raleigh, NC • On-site

$15 - $16/hr

Full-time

Medical, Dental, Vision

Re-posted 12 days ago

Job description

Benefits:
  • Bonus based on performance
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Training & development
  • Vision insurance
  • Wellness resources

Experience Guide | Sales & Guest Experience SpecialistThe NOW Massage – Brier Creek
Part-Time & Full-Time Opportunities Available

Love wellness. Thrive on connection. Get energized by hitting goals.
At The NOW Massage, we believe self-care isn't a luxury—it's essential. Our boutiques are designed to be an oasis from the outside world, where guests can recharge, reconnect, and prioritize their well-being.
We're looking for energetic, sales-minded Experience Guides who are passionate about hospitality, love building relationships, and enjoy helping guests invest in their wellness journey. If you enjoy creating memorable experiences, exceeding goals, and being part of a supportive team, we'd love to meet you.
Why You'll Love Working Here
  • Competitive hourly pay plus commission and performance bonuses
  • Complimentary massages
  • Employee discounts on services and retail
  • Dental and Vision insurance
  • Flexible scheduling
  • Wellness-focused work environment
  • Ongoing training and development
  • Opportunities for career growth and advancement
Compensation: $15–$16/hour base pay + commission opportunities
What You'll Do
  • Deliver exceptional guest experiences from check-in to check-out
  • Educate guests on services, enhancements, retail products, and membership options
  • Drive membership and retail sales while working toward individual and boutique goals
  • Build lasting relationships that turn first-time guests into loyal members
  • Manage appointments, process payments, and maintain accurate guest records
  • Support the day-to-day operations of the front desk with professionalism and positivity
What We're Looking For
  • Minimum 1–2 years of sales, hospitality, retail, fitness, wellness, or guest service experience preferred
  • Strong communication and relationship-building skills
  • Goal-oriented with a passion for achieving and exceeding targets
  • Organized, dependable, and comfortable multitasking in a fast-paced environment
  • Enthusiastic about health, wellness, and helping others prioritize self-care
Schedule Requirements
Flexible availability, including evenings and weekends, is preferred.
Ready to Join Our Team?
If you're looking for more than just a job and want a career where you can grow, make an impact, and help others prioritize wellness, we'd love to hear from you.
Apply today and help inspire self-care, one guest at a time.

Location:
The NOW Massage – Brier Creek
7930 Skyland Ridge Parkway
Raleigh, NC 27617
About The NOW

The NOW, a new concept massage boutique, was founded on the principle that self-care is a necessity not a luxury. Designed to serve as an oasis from today’s fast paced digital society, their goal is to offer high-quality, affordable massage services in an inspired setting. After launching in 2015, The NOW quickly became a wellness destination for globe-trotting influencers and locals alike. With boutiques currently open from coast to coast and several locations on the horizon.
We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by destinations around the world. The NOW is looking forward to bringing their thoughtfully crafted menu with customizable enhancements, healing products and singular design aesthetic to cities all over the United States.