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Guest Experience Manager Jobs in Raleigh, NC (NOW HIRING)

As the Guest Service Manager, you are taking the lead in directing team members, curating the guest experience, onboarding of new team members, and other operational processes that require ...

N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a clean ... Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts ...

Master Stylist

Raleigh, NC · On-site

$1.2K/wk

They support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people (guest service), and process (operating ...

Master Stylist

Durham, NC · On-site

$1.2K/wk

They support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people (guest service), and process (operating ...

Master Stylist

Apex, NC · On-site

$1.2K/wk

They support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people (guest service), and process (operating ...

They support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people (guest service), and process (operating ...

Master Stylist

Garner, NC · On-site

$1.2K/wk

They support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people (guest service), and process (operating ...

They support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people (guest service), and process (operating ...

Master Stylist

Raleigh, NC · On-site

$1.2K/wk

They support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people (guest service), and process (operating ...

Master Stylist

Durham, NC · On-site

$1.2K/wk

They support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people (guest service), and process (operating ...

Master Stylist

Raleigh, NC · On-site

$1.2K/wk

They support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people (guest service), and process (operating ...

Master Stylist

Raleigh, NC · On-site

$1.2K/wk

They support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people (guest service), and process (operating ...

They support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people (guest service), and process (operating ...

Master Stylist

Durham, NC · On-site

$1.2K/wk

They support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people (guest service), and process (operating ...

Master Stylist

Raleigh, NC · On-site

$1.2K/wk

They support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people (guest service), and process (operating ...

They support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people (guest service), and process (operating ...

They support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people (guest service), and process (operating ...

Showing results 21-40

Guest Experience Manager information

See Raleigh, NC salary details

$12

$18

$28

How much do guest experience manager jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for guest experience manager in Raleigh, NC is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $19.18 per hour, depending on experience, location, and employer.

What is the difference between Guest Experience Manager vs Customer Service Supervisor?

AspectGuest Experience ManagerCustomer Service Supervisor
CredentialsExperience in hospitality, hospitality management certifications often preferredCustomer service or related certifications, supervisory experience
Work EnvironmentHotels, resorts, hospitality venuesRetail, call centers, service industries
Employer & IndustryHospitality industry, hotels, resortsVarious industries including retail and service sectors
Primary FocusEnhancing guest satisfaction and experienceOverseeing customer service teams and resolving issues

The Guest Experience Manager focuses on creating memorable experiences for guests in hospitality settings, while the Customer Service Supervisor manages customer service teams across various industries. Both roles require strong communication skills and a customer-centric approach, but their environments and specific responsibilities differ.

How does a guest experience manager typically work with cross-functional teams to enhance guest satisfaction?

Guest Experience Managers regularly collaborate with departments such as front desk, housekeeping, food and beverage, and maintenance to ensure seamless service delivery. They coordinate with team leads to address guest feedback, resolve issues promptly, and implement service improvements. This cross-functional teamwork is crucial for maintaining high satisfaction levels and creating memorable experiences for guests. Frequent communication and joint problem-solving are essential parts of the role.

What is a guest experience manager?

A guest experience manager works in a hospitality or entertainment venue. Your job duties include training employees in customer service and acting as an ambassador to guests by addressing complaints. You sometimes work with upper management on public relations outreach projects. Some qualifications for this position include a bachelor’s degree in business administration as a baseline, with other degrees or coursework needed for some employers. You usually need five years of experience in direct customer service, and the skills to interact professionally and politely with a dissatisfied customer. You can further your career to become a general manager.

What are the key skills and qualifications needed to thrive as a guest experience manager?

To excel as a Guest Experience Manager, you need strong customer service skills, hospitality knowledge, and experience in managing guest relations, often supported by a degree in hospitality or related fields. Familiarity with property management systems (PMS), CRM software, and guest feedback platforms is typically required. Exceptional communication, problem-solving, and interpersonal skills help you build rapport with guests and lead teams effectively. These competencies are vital for ensuring guest satisfaction, loyalty, and operational excellence in hospitality environments.

What does a guest experience manager do?

A Guest Experience Manager is responsible for ensuring that guests have a positive and memorable experience at a venue, hotel, or event. They oversee guest services, handle feedback or complaints, and coordinate with various departments to meet guest needs. Their role often includes training staff, implementing service standards, and analyzing guest satisfaction to improve overall service quality. Guest Experience Managers play a key part in building customer loyalty and maintaining the reputation of the business.
What are the most commonly searched types of Guest Experience jobs in Raleigh, NC? The most popular types of Guest Experience jobs in Raleigh, NC are:
What are popular job titles related to Guest Experience Manager jobs in Raleigh, NC? For Guest Experience Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Guest Experience Manager jobs in Raleigh, NC look for? The top searched job categories for Guest Experience Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Guest Experience Manager jobs? Cities near Raleigh, NC with the most Guest Experience Manager job openings:
Infographic showing various Guest Experience Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $39,431 per year, or $19 per hour.

Experience Guide Sales Guest Experience Specialist

The NOW Brier Creek

Raleigh, NC • On-site

$15 - $16/hr

Other

Dental, Vision

This job post has expired 1 day ago. Applications are no longer accepted.


Job description

Benefits:

Bonus based on performance

Dental + Vision insurance

Employee discounts

Flexible schedule

Opportunity for advancement

Wellness resources

The NOW Massage – Raleigh, NC Part-Time + Full-Time Available | Base Pay + Commission | Complimentary Massages

Join Our Team. Elevate the Experience. Drive the Sale.

The NOW Massage is a place where guests escape the stress of daily life and experience the power of massage therapy in a modern, inspiring setting. We are seeking a passionate, driven, and results-oriented Experience Guide who thrives on building connections, driving membership sales, and delivering exceptional service.

This role is perfect for someone with a proven sales background who loves creating memorable guest experiences while exceeding sales goals.

What You’ll Do

Drive Sales: Consistently meet and exceed monthly membership and retail goals through expert product knowledge, confident communication, and closing skills.

Deliver Exceptional Guest Service: Greet every guest warmly, educate them on services, enhancements, and membership benefits, and ensure a smooth, enjoyable visit.

Create Loyal Members: Build strong relationships that turn first-time guests into lifelong members through tailored recommendations and follow-up.

Manage the Front Desk: Handle appointment booking, payment processing, and accurate records in our booking system.

Promote the Brand: Share our mission, services, and offerings in a way that excites guests and inspires them to commit to their wellness journey.

What We’re Looking For

Sales Rockstar: Minimum 1–2 years of sales experience (hospitality, retail, fitness, or wellness industry preferred).

Goal-Oriented Achiever: Thrives in meeting and exceeding personal and team targets.

People Connector: Outstanding communication and relationship-building skills.

Professional & Polished: Reliable, detail-oriented, and able to multitask in a fast-paced environment.

Spa Enthusiast: Passionate about health, wellness, and self-care.

What You’ll Get

Competitive base pay + commission + bonuses for meeting/exceeding sales goals.

Complimentary massages & discounts on retail products

Ongoing sales and customer service training.

Growth opportunities within The NOW Massage network.

Compensation: $15–$16/hour base + commission

Schedule: Flexible, including evenings and weekends.

Ready to join a growing, dynamic team and take your sales career to the next level? Apply today and help us inspire self-care, one guest at a time.

Location: The NOW Massage Brier Creek: 7930 Skyland Ridge Parkway Raleigh, NC 27617

About The NOW

The NOW, a new concept massage boutique, was founded on the principle that self-care is a necessity not a luxury. Designed to serve as an oasis from today’s fast paced digital society, their goal is to offer high-quality, affordable massage services in an inspired setting. After launching in 2015, The NOW quickly became a wellness destination for globe-trotting influencers and locals alike. With boutiques currently open from coast to coast and several locations on the horizon,

We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by destinations around the world. The NOW is looking forward to bringing their thoughtfully crafted menu with customizable enhancements, healing products and singular design aesthetic to cities all over the United States.

This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.