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Hospital Switchboard Operator Jobs (NOW HIRING)

Prime Healthcare

Switchboard Operator

Kansas City, MO · On-site

$14.50 - $18.50/hr

The PBX Operator is responsible for answering the switchboard and overhead pages, greeting visitors ... Answer and route incoming calls to the appropriate hospital departments, physicians, or staff ...

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Lifepoint Health

Switchboard Operator

Winchester, TN · On-site

$12.75 - $16.25/hr

The Switchboard Operator receives all incoming calls to the hospital. Does in-house paging, codes and dial-a-page system. Keeps Switchboard files updated with current room numbers, discharged ...

St. Joseph Medical Center

Switchboard Operator

Kansas City, MO · On-site

$14.50 - $18.50/hr

The PBX Operator is responsible for answering the switchboard and overhead pages, greeting visitors ... Answer and route incoming calls to the appropriate hospital departments, physicians, or staff ...

Baldwin Health

Switchboard Operator

Foley, AL

$12.75 - $16.25/hr

Job Summary The Switchboard Operator is responsible for managing incoming and outgoing calls ... Knowledge of hospital policies, codes, and procedures is a plus.

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Hospital Switchboard Operator information

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How much do hospital switchboard operator jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for hospital switchboard operator in the United States is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is a hospital switchboard operator?

Hospital switchboard operators are professionals who manage incoming and outgoing telephone calls within a hospital. They are responsible for connecting calls to the appropriate departments or personnel, paging staff, handling emergency codes, and providing information to callers. Operators play a crucial role in ensuring efficient communication, especially during emergencies, and often serve as the first point of contact for patients, families, and medical staff. Their work helps maintain smooth operations and can be vital in urgent situations.

Is it hard to be a hospital switchboard operator?

Hospital switchboard operators need good communication skills, the ability to multitask, and familiarity with phone systems and hospital protocols. The job can be demanding due to the need for quick responses and handling stressful situations, but it generally requires on-the-job training and attention to detail.

What are some common challenges faced by hospital switchboard operators and how can they be managed?

Hospital switchboard operators often handle a high volume of calls, including emergency situations, which requires them to stay calm under pressure and prioritize effectively. They must quickly connect callers to the appropriate departments or personnel while maintaining confidentiality and professionalism. Managing multiple tasks simultaneously and adapting to rapidly changing situations are key, and operators typically receive training and support from their team to help manage these challenges effectively.

What are the key skills and qualifications needed to thrive as a hospital switchboard operator?

To thrive as a Hospital Switchboard Operator, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with telephone switchboard systems, paging software, and basic computer applications is typically required. Excellent customer service, problem-solving abilities, and the capacity to remain calm under pressure are essential soft skills. These skills ensure efficient call management, accurate message delivery, and effective coordination in a hospital’s fast-paced environment.

What is the difference between Hospital Switchboard Operator vs Medical Receptionist?

AspectHospital Switchboard OperatorMedical Receptionist
CredentialsNone mandatory, communication skills preferredHigh school diploma, medical office training often preferred
Work EnvironmentHospital or healthcare facility front deskMedical office, clinic, or hospital reception area
Primary DutiesAnswering calls, routing calls, emergency communicationScheduling appointments, patient check-in, administrative tasks

The Hospital Switchboard Operator primarily manages communication within the hospital, focusing on call routing and emergency communication. In contrast, the Medical Receptionist handles patient interactions, scheduling, and administrative duties. Both roles are essential in healthcare settings but serve different functions related to communication and patient management.

More about Hospital Switchboard Operator jobs
What cities are hiring for Hospital Switchboard Operator jobs? Cities with the most Hospital Switchboard Operator job openings:
What states have the most Hospital Switchboard Operator jobs? States with the most job openings for Hospital Switchboard Operator jobs include:
What job categories do people searching Hospital Switchboard Operator jobs look for? The top searched job categories for Hospital Switchboard Operator jobs are:
Hospital Switchboard Operator jobs near you
Infographic showing various Hospital Switchboard Operator job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 69% Full Time, 19% Part Time, and 8% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $34,841 per year, or $16.8 per hour.

Switchboard Operator

Grandview Medical Center

Birmingham, AL

$14 - $17.75/hr

Full-time

Posted 13 days ago

Grandview Medical Center (Alabama) rating

5.7

Company rating: 5.7 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

914th of 1,055 rated hospitals

Job description

Job Description Job Summary
The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. This role also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers.
Essential Functions
  • Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.
  • Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.
  • Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
  • Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.
  • Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed.
  • Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office.
  • Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries.
  • Maintains detailed records of all pages, notifications, and calls as required by facility protocols.
  • Performs other duties as assigned.
  • Maintains regular and reliable attendance.
  • Complies with all policies and standards.
Qualifications
  • 0-2 years of experience in customer service, call center, or healthcare setting required
  • 1-2 years of switchboard experience preferred
Knowledge, Skills and Abilities
  • Proficient in operating switchboard or telecommunications equipment.
  • Excellent verbal communication and customer service skills.
  • Ability to manage high call volumes in a calm and professional manner.
  • Strong organizational skills with attention to detail.
  • Capable of handling emergency communication processes effectively.
  • Knowledge of hospital policies, codes, and procedures is a plus.

What Grandview Medical Center (Alabama) employees say

Pay

Benefits

Hours and flexibility

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About Grandview Medical Center

Sourced by ZipRecruiter

Grandview Medical Center is accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and offers programs and services in all medical and surgical areas, including Cardiology, Oncology, Neurology, Women's Health, Mental Health, Digestive Diseases, Orthopedics, Physical Medicine and Rehab, Sports Medicine and Emergency Care. There are more than 600 physicians on the Grandview medical staff representing 30 specialties and subspecialties. The hospital has been named an accredited program for Metabolic and Bariatric surgery by ASMBS & ACS as well as an accredited chest pain center.

Industry

Hospitals

Company size

1,001 - 5,000 Employees

Headquarters location

Birmingham, AL, US

Year founded

2015

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