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Home Based Technical Support Engineer Remote Jobs

Jama Software

Technical Support Engineer

This role is open only to candidates who are currently based within the Pacific Time Zone ... Self-motivated and comfortable working with limited supervision in a remote-first environment.

Tavily

$109K - $136K/yr

Remote Work Reimbursement: Up to $85/month for mobile and internet. * Disability & Life Insurance ... Actual compensation will be determined based on job-related factors, including experience, skills ...

QuickNode

Technical Support Engineer

Hallandale Beach, FL · Remote

$104K - $130K/yr

Quicknode is a cloud-based infrastructure company that powers the blockchain ecosystem. Our mission ... We are a global remote company with an HQ in Miami, Florida. The Role As a Technical Support ...

Samsara

Technical Support Engineer

... including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment ... workers return home safely. * You are the architect of your own career: If you put in the work ...

Scratch Financial

Technical Support Engineer

$110K - $120K/yr

... based in Pasadena, California. At Scratch, everything starts and ends with our mission: being the ... Competitive base salary ranging from $110,000 - $120,000 Scratch is a remote-first company, giving ...

Transact Campus Inc

Technical Support Engineer

Scottsdale, AZ · On-site +1

$44K - $60K/yr

As a Technical Support Engineer, you will be the technical problem-solving expert for our customers ... Employee stock purchase plan Base salary offers for this position may vary based on factors such as ...

Booz Allen Hamilton, Inc.

$69K - $158K/yr

Remote Work: No Job Number: R0239462 Location: Fort Benning,GA,US Share job via: Share Technical ... However, we want to ensure a fair candidate process based on your own skills and knowledge. As part ...

Coralogix

Technical Support Engineer

San Francisco, CA · On-site +1

$90K - $120K/yr

The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction. This role is tasked with helping Coralogix customers with giving ...

Keyfactor, Inc.

Technical Support Engineer

United States; Remote, MST or PST Experience: Mid Level Job Function: Support Employment Type ... Responds to customer inquiries within defined SLAs, prioritizing based on business impact and ...

Coralogix

Technical Support Engineer

San Francisco, CA · Remote

$90K - $120K/yr

The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction. This role is tasked with helping Coralogix customers with giving ...

Atlas Copco

Technical Support Engineer

Michigan City, IN · On-site +1

Act as technical escalation for Customer Centers, Field Service Engineers, distributors/OEMs, and ... Own complex technical cases from intake to closure for VTS Aftermarket (remote and on-site support)

Transmit Security

Senior Technical Support Engineer

OR · On-site +1

$120K - $160K/yr

Familiar with web-based products - different OS browsers (Cookies, local storage, incognito ... Flexible Work Environment: Remote work options available for North American candidates.

Wildix

Technical Support Engineer - USA, Remote

We are looking for a hands-on, technically capable Technical Support Engineer (VoIP) based in the ... Support remote access configuration and ensure systems are online and monitorable. * Travel ...

Logitech

Technical Support Engineer

Camas, WA · On-site +1

$70K/yr

... access to Auto, Home, and Pet Insurance. #LI-SN1 Across Logitech we empower collaboration and ... based on location. All qualified applicants will receive consideration for employment without ...

Zafran.io

Strong troubleshooting and problem-solving skills across web-based applications and integrations ... home office stipend when joining! We also provide access to frontier AI models, including Claude ...

CodeForce

Technical Support Engineer - VOIP & MSP

Remote Job Type: Full-Time Job Summary We are seeking a highly motivated and experienced Technical ... Hands-on experience supporting VoIP solutions and SIP-based technologies, including PBX platforms ...

Horizon3.ai

Senior Technical Support Engineer

Get to Know Us Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission ... Demonstrated self-learning ability, evidenced by personal projects, home labs, certifications (e.g ...

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How much do home based technical support engineer remote jobs pay per year?

As of Jul 28, 2026, the average yearly pay for home based technical support engineer remote in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.
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Home Based Technical Support Engineer Remote jobs near you
Technical Support Engineer

Technical Support Engineer

Jama Software

Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 4 days ago

Job description

Jama Software® is focused on maximizing innovation success in multidisciplinary engineering organizations. Numerous firsts for humanity in fields such as fuel cells, electrification, space, software-defined vehicles, surgical robotics, and more all rely on Jama Connect® requirements management softwareto minimize the risk of defects, rework, cost overruns, and recalls. Using Jama Connect, engineering organizations can now intelligently manage the development process by leveraging Live Traceability™ across best-of-breed tools to measurably improve outcomes. Additionally, customers have access to cutting edge AI functionality to modernize their requirements workflows and processes. Our rapidly growing customer base spans the automotive, medical device, life sciences, semiconductor, aerospace & defense, industrial manufacturing, consumer electronics, financial services, and insurance industries.
Overview:
As a Technical Support Engineer (TSE) at Jama Software, you'll help customers solve complex technical issues across cloud and self-hosted environments that support some of the world's most innovative engineering teams. Jama customers work across industries like aerospace and defense, medical device, semiconductor, automotive, industrial manufacturing, and life sciences, giving you exposure to a wide range of high-impact products, systems, and technical challenges.
This is a hands-on technical support role where you'll investigate logs, APIs, configurations, system behavior, and product workflows to understand and help resolve customer issues. Along the way, you'll continue building your technical depth in complex SaaS environments while partnering closely with Technical Support, Customer Success, Product, and Engineering teams to improve the customer experience.
Are you energized by the challenge of untangling complex technical issues, tracing them to root cause, and solving problems that improve the customer experience? If so, we'd love to connect.
Location Requirement:
This role is open only to candidates who are currently based within the Pacific Time Zone. Applicants located outside the Pacific Time Zone will not be considered.
What You'll Do:
  • Deliver Planned Weekend Support and on-call services as required.
  • Provide functional support for Jama Software® to customers, partners, and internal stakeholders through support ticketing systems, screen shares, and other technologies.
  • Support self-hosted customers with installations, upgrades, and migrations to our hosted Cloud solutions.
  • Support and troubleshoot self-hosted installations, upgrades, and migrations.
  • Contribute to internal and customer-facing documentation, including reviewing, approving, and publishing knowledge articles.
  • Collaborate with customers to identify, reproduce, and log defects.
  • Attend training sessions to stay updated on Jama's evolving features and supported environment changes.
  • Take deep dives into support tickets, working directly with customers.
  • Analyze logs, including support bundles, Datadog, and other internal resources.
  • Utilize tools such as Zendesk, IntelliJ IDEA, VirtualBox, Visual VM, and the command line to troubleshoot, reproduce, and resolve issues.
  • Perform other duties and projects as assigned.
What You'll Bring:
  • 2+ years of experience supporting Java-based web applications.
  • 2+ years using the Linux command line to parse log files and configure system settings.
  • 2+ years of troubleshooting firewalls and proxies.
  • 2+ years working with a REST API.
  • 2+ years supporting a SaaS product or web app.
  • Practical experience with containerization technologies such as Docker and Kubernetes.
  • Self-motivated and comfortable working with limited supervision in a remote-first environment.
  • Strong attention to detail, prioritization, and follow-through, with the ability to balance urgent customer issues alongside recurring support responsibilities.
Nice to Have:
  • A bachelor's degree in computer science or a related field
  • Experience with KOTS technology
What You'll Do:
  • Deliver Planned Weekend Support and on-call services as required.
  • Provide functional support for Jama Software® to customers, partners, and internal stakeholders through support ticketing systems, screen shares, and other technologies.
  • Support self-hosted customers with installations, upgrades, and migrations to our hosted Cloud solutions.
  • Support and troubleshoot self-hosted installations, upgrades, and migrations.
  • Contribute to internal and customer-facing documentation, including reviewing, approving, and publishing knowledge articles.
  • Collaborate with customers to identify, reproduce, and log defects.
  • Attend training sessions to stay updated on Jama's evolving features and supported environment changes.
  • Take deep dives into support tickets, working directly with customers.
  • Analyze logs, including support bundles, Datadog, and other internal resources.
  • Utilize tools such as Zendesk, IntelliJ IDEA, VirtualBox, Visual VM, and the command line to troubleshoot, reproduce, and resolve issues.
  • Perform other duties and projects as assigned.
What You'll Bring:
  • 2+ years of experience supporting Java-based web applications.
  • 2+ years using the Linux command line to parse log files and configure system settings.
  • 2+ years of troubleshooting firewalls and proxies.
  • 2+ years working with a REST API.
  • 2+ years supporting a SaaS product or web app.
  • Experience with containerization technologies such as Docker and Kubernetes.
  • Ability to articulate complex thoughts clearly and methodically, verbally and in writing.
Nice to Have:
  • A bachelor's degree in computer science or a related field is preferred.
  • Experience with Kubernetes and KOTS technology is preferred but optional.
Working Conditions:
  • Required participation in an on-call rotation, including nights, weekends, and occasional holidays.
Perks and Benefits:
  • Virtual first and culturally diverse work environment spanning 8 countries.
  • Ambitious and fun work with a chance to define distinct, company-shaping tangible contributions.
  • Flexible time off and leave programs crafted to meet the needs for your rejuvenation and extra support to cope with life events with a quarterly $75 wellness reimbursement.
  • Comprehensive and affordable medical, dental and vision plans with pre-tax savings accounts and a generous 401(k) employer match.
  • 6+ weeks of paid parental leave to bond with your new family member.
  • Emphasis on learning and development at all levels with a subscription to LinkedIn Learning.

At Jama Software, we welcome passionate individuals who have the unrestricted right to work in the United States, including natural citizens and Green Card holders, and reside in eligible states to join our team.
Jama Software participates in E-Verify and will provide the federal government with your Form I-9.
If you get to this point, we hope you're feeling excited about the job you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Jama Software's mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes.
Jama Software is an Equal Opportunity Employer. Qualified applicants will be considered without regard to any characteristic protected under federal, state, or applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at recruiting@jamasoftware.com to request an accommodation.

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