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Home Based Technical Support Engineer Remote Jobs in Delaware

Utilize technical documentation to investigate and resolve problems * Actively look for ways to ... Minimum of 6 months experience in SaaS product based customer service role * Must live in the ...

Dillon Product Manager

DE · Remote

$80K - $121K/yr

The Dillon Product Manager will partner with marketing and engineering teams to help design product ... based on market insights. This role will provide technical support to the sales channel and end ...

Remote Spanish Bilingual Customer Service

Dover, DE · Remote

$15.50 - $19.50/hr

Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business ...

Remote Spanish Bilingual Customer Service

Newark, DE · Remote

$15.25 - $19/hr

Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business ...

Remote Customer Service Agent

Newark, DE · Remote

$15.25 - $20.25/hr

... support for a variety of client programs across industries ... This opportunity offers the flexibility to run your own home-based business while delivering high ...

Remote Customer Service Agent

Wilmington, DE · Remote

$15 - $20.25/hr

... support for a variety of client programs across industries ... This opportunity offers the flexibility to run your own home-based business while delivering high ...

Remote Customer Service Agent

Dover, DE · Remote

$15.50 - $20.75/hr

... support for a variety of client programs across industries ... This opportunity offers the flexibility to run your own home-based business while delivering high ...

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Home Based Technical Support Engineer Remote information

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Jr. Customer Support Engineer

NDM Global Inc

Dover, DE • On-site, Remote

Full-time

Posted 8 days ago


Job description

Company Description
NDM Global Inc. is a SaaS (Software as a Service) company that values teamwork and strengthening our relationship with customers and each other. We believe our people are what makes us great, and they have the skills and the potential to elevate our customers' experience to the next level.
We believe that hard work and commitment will benefit NDM Global Inc. and also will give all of our employees a sense of pride and accomplishment.
Job Description
We are looking for an individual who loves to help, troubleshoot, and seek out opportunities for improvement. In the Support Engineer position, you will be directly in touch with our customers, which range from small to large businesses. You will be helping our customers to get the best experience possible out of our software solutions.
Applicants must be eligible to work and currently live in the Western United States.
Duties and Responsibilities
  • Take ownership to timely resolution of customer inquiries
  • Investigate and troubleshoot customer inquiries
  • Assist customers to solutions in a timely manner
  • Testing product/software change requests
  • Develop and maintain product documentation
  • Develop training materials, how to guides, solution articles, etc. to support product end users
  • Operate as a subject matter expert on our software products
  • Provide feedback and feature suggestions to improve overall usability of our software products
  • Continuous monitoring of systems utilized
  • Provide excellent customer support
  • Communicate in a clear and professional manner both internally and externally
  • Utilize technical documentation to investigate and resolve problems
  • Actively look for ways to improve and help customers.

Qualifications
Requirements
  • High School Diploma or equivalent
  • Minimum of 6 months experience in SaaS product based customer service role
  • Must live in the Western United States

Skills and Qualifications
  • Self starter mindset
  • Problem solving mentality
  • Excellent communication skills (oral and written)
  • Fluency in the English language, including the meaning and spelling of words, rules of composition, and grammar
  • Able to thrive in a remote working environment including work time, communication both internally and externally, tracking hours, and following procedures

Additional Information
All your information will be kept confidential according to EEO guidelines.