Hmis Data Analyst Jobs (NOW HIRING)

Salary : $70,304.00 - $89,707.25 Annually
Location : 707 Wilshire Blvd, 10th floor, Los Angeles, CA 90017, CA
Job Type: Full-time
Remote Employment: Flexible/Hybrid
Job Number: DMD09502
Department: Data Analytics
Opening Date: 07/01/2026
Closing Date: 7/15/2026 11:59 PM Pacific
FLSA: Exempt
Bargaining Unit: SEIU 721
Job Summary
The seeks motivated professionals who want to use their talents and skills to make a difference. Our staff are adaptive problem solvers and passionate about enriching people's lives. If you are mission-driven, dedicated to superior service and support, and can diligently work independently and in a collaborative environment, join our team. LAHSA is leading the fight to end homelessness in LA County. Here, not only would your work impact the community, but we also offer a comprehensive and competitive benefits package.
Created in 1993, LAHSA is a joint powers authority of the city and county of Los Angeles. As the lead agency in the HUD-funded Los Angeles Continuum of Care (CoC), we coordinate and manage federal, state, county, and city funds for programs providing shelter, housing, and services to people experiencing homelessness.
Background on Data and Analytics at LAHSA
LAHSA manages critical data sources on people experiencing homelessness and utilizing homelessness services, including the Point-in-Time Count and Homelessness Management Information System (HMIS) data. LAHSA also works collaboratively with a range of agencies that maintain data on homelessness services and housing in Los Angeles, and these data sources are integrated into LAHSA's data environment to help build a holistic picture of homelessness in the region. This data must be maintained, analyzed, and reported for various audiences and use cases, from internal policy and operational planning to external reporting to funders, elected officials, and the public.
Under the supervision of the Data Management Request and Operations Manager, the Client Portal Technical Support Specialist will be responsible for providing technical support in a timely, consistent, and courteous manner to all end users of the Client Portal in the Homeless Management Information System (HMIS). HMIS is the primary database where all homeless service clients' care and services are captured. The client portal is an HMIS feature that allows participants being served by the homeless service system to access their program enrollment history, directly manage their case managers, share their location and other documents to help them get connected to housing. LAHSA is seeking a trauma-informed, passionate Technical Support Specialist to provide support to clients accessing the portal by researching and answering questions, troubleshooting problems, and explaining resolutions clearly and concisely. In addition to resolving client portal access and logistic issues, the client portal technical support specialist will be responsible for coordinating with other departments and organizations to maintain an active Resource Directory of countywide resources available to participants via the client portal. While this role will prioritize client portal activities, they will also be responsible for monitoring and resolving support requests for other HMIS users through our enterprise ticketing system.
The functions listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities.
Essential Job Functions

• Provide friendly and helpful customer service to participants accessing the client portal.
• Provide technical support via phone, email, web, or in-person.
• Research, troubleshoot, and identify solutions to resolve end user issues. Solutions include but are not limited to, resetting passwords, troubleshooting logins, and assisting with navigation of the LA/Continuum of Care HMIS, and the HMIS Customer Portal.
• Support with training service providers on how to help clients gain access to the client portal.
• Monitor the client portal usage and provide regular reports to track engagement and develop strategies to improve engagement.
• Establish good working relationships with end users.
• Record, track, and document the help desk/ticketing system request problem-solving process, including all successful/unsuccessful decisions made and actions taken, through to the final resolution.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team.
• Create new HMIS user accounts, passwords, and set appropriate permissions.
• Analyze incoming HMIS-related and Data request-related issues to identify common trends and underlying problems.
• Develop tutorial videos, conduct live webinars, and update our website with helpful tips.
• Stay current with HMIS information, changes, and updates. Prioritize those impacting the Customer Portal.
• Create and maintain a resource directory geared towards clients experiencing homelessness.
• Support with the distribution of communications for Customer Portal users.
• Test new system features and document findings.
• Engage in data management activities and quality monitoring control.
• Analyze and make recommendations for HMIS standardization.
• Analyze and make recommendations for help desk/ticketing system standardization.
• Facilitate a weekly HMIS working session course for end users to obtain in-person assistance.
• Other duties and special projects as assigned.

Knowledge, Skills & Abilities

• Knowledge of the HMIS; LA CoC HMIS is preferred.
• Knowledge of software maintenance is preferred.
• Experience in trauma-informed care and working with clients preferred.
• Excellent people skills, specifically a capacity for collaboration and interpersonal relationships.
• Excellent written and verbal communication skills, including the ability to express technical concepts clearly to both technical and non-technical audiences.
• Strong organizational skills with strong attention to detail.
• Expert problem-solving, prioritization, and decision-making capabilities.
• Strong ability to multi-task and prioritize workload.
• Intermediate level of computer software programs specifically Microsoft Office Suite (Word, Excel, Access, Power Point, Outlook and Smartsheet.
• Lived experience is a plus.
• Familiarity with vendor relations is a plus.

Training & Experience

• Bachelor's degree in Information Technology, Social Services or any related field
• The candidate must have a valid California Drivers' License and a good driving record for a minimum of three (3) years.
• Proven professional experience and educational background.

Schedule:

• This position is currently on a hybrid schedule (two days in person per week). The Chief Executive Officer or designee may change the schedule of positions between hybrid and fully onsite as necessary to accomplish LAHSA's business needs.

Residency Requirement: This position requires the employee to reside within the State of California. Proof of residency may be requested as part of the onboarding process to ensure compliance with organizational and operational requirements.
Applicants may make a reasonable accommodation request for this job by calling the Human Resources Department at (213) 683-3333; or via email at humanresources@lahsa.org.
We are an Equal Opportunity / E-Verify Employer
We want to support all staff in reaching their personal and professional goals. Working for LAHSA has many benefits. Join our LAHSA team!
Medical Insurance
LAHSA pays a portion of the premiums for medical for all full-time employees and their dependents. Employees are responsible for the difference in the premiums through automatic bi-monthly payroll deductions.
Medical plans are administered through ADP Workforce. The following are enrollment options:
Medical
HMO/PPO: Kaiser Permanente, Aetna
Dental Insurance
LAHSA pays a portion of the premiums for selected dental benefits for all full-time employees and their dependents. Employees are responsible for the difference in the premiums through automatic bi-monthly payroll deductions.
Dental plans are administered through ADP Workforce. The following are enrollment options:
Dental
HMO/PPO: Guardian Dental
VSP Vision Plan
LAHSA offers this voluntary comprehensive vision plan to all full-time employees through ADP Workforce. It includes yearly comprehensive exams, lenses, frames and contact lenses. All premiums are pre-taxed and paid 100% by the employee through automatic bi-monthly payroll deductions.
AFLAC Supplemental Insurance
LAHSA offers this voluntary supplemental insurance to all full-time employees. Plan options include personal accident, personal cancer indemnity, personal short-term disability, and personal life insurance plans. Most premiums are pre taxed and paid 100% by the employee through automatic bi-monthly payroll deductions.
ADP Flexible Spending Accounts
LAHSA offers employees this voluntary flexible spending account plan through ADP Workforce. Employees may elect to participate in dependent care or health care expense accounts. All premiums are pre-taxed and paid 100% by the employee through automatic bimonthly payroll deductions.
Life Insurance
LAHSA pays 100% of the premium for $50,000 basic life insurance coverage through ADP.
Voluntary Group Life Insurance
LAHSA offers employees this voluntary group life insurance through Lincoln Financial. Employees may elect to participate in dependent care or health care expense accounts. All premiums are pre-taxed and paid 100% by the employee through automatic bimonthly payroll deductions.
Long Term Disability
LAHSA pays 100% of the premium for long term disability coverage through ADP.
Public Service Loan Forgiveness (PSLF) Program Eligibility
LAHSA is considered a government employer for the PSLF Program.
Pension Plan
LAHSA provides a 401A pension plan through Lincoln Financial. After 6 months of employment, employees are eligible for contributions of 6% of the employee's salary with a qualification date of 500 hours or 6 months after the date of hire.
Deferred Compensation Plan
LAHSA provides a 457 Deferred Compensation plan through Lincoln Financial. Employees may elect to defer up to IRS maximum limit per year of their earned salary for income tax purposes.
Time Off Administrative Leave
Chief Executive Officer, chiefs, and directors receive five (5) days of admin leave each calendar year in addition to the time-off below.
Vacation
Vacation is earned according to each month of service commencing with the employee's initial date of hire.

• Less than three (3) years of employment, eighty (80) hours per year.
• Three (3) to six (6) years of employment, one hundred twenty (120) hours per year.
• More than six (6) years of employment, the one hundred twenty (120) hour total shall be supplemented by one (1) workday of paid leave for each twelve (12) months greater than seventy-two (72) months of employment. This vacation accrual is capped at thirty (30) workdays per year

Maximum accrual of vacation leave is 240 hours.
Sick Leave
Full-time employees accrue sick leave at a rate of 12 days per year. Maximum accrual of sick leave is 160 hours.
Paid Holidays
All employees receive the following observed company holidays off:
New Year's Day
Martin Luther King Jr. Day
President's Day
Cesar Chavez Day
Memorial Day
Juneteenth Day
Independence Day
Labor Day
Indigenous People's Day
Veteran's Day
Thanksgiving Day
Day After Thanksgiving
Christmas Day
In addition to the above holidays, full-time regular employees are entitled to two (2) "Floating Holidays" during the calendar year.
Updated 01/15/2025