Overview Lifeway is seeking a Service Cloud Data Analyst to administer and optimize contact center technology platforms, including Service Cloud Voice, AWS telephony infrastructure, and the Calabrio ...
Overview Lifeway is seeking a Service Cloud Data Analyst to administer and optimize contact center technology platforms, including Service Cloud Voice, AWS telephony infrastructure, and the Calabrio ...
Senior Business/Data Analyst SAP & Cloud Data Analytics
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Senior Business/Data Analyst SAP & Cloud Data Analytics
Parsippany Troy Hills, NJ · On-site
$86K - $108K/yr
Business/Data Analyst with SAP and Cloud-Data experience (Sourced Data from Google Cloud To Sap, Data mapping, need cloud experience as they are moving from cloud to sap) SUMMARY We are seeking a ...
Overview Lifeway is seeking a Service Cloud Data Analyst to administer and optimize contact center technology platforms, including Service Cloud Voice, AWS telephony infrastructure, and the Calabrio ...
Overview Lifeway is seeking a Service Cloud Data Analyst to administer and optimize contact center technology platforms, including Service Cloud Voice, AWS telephony infrastructure, and the Calabrio ...
Overview Lifeway is seeking a Service Cloud Data Analyst to administer and optimize contact center technology platforms, including Service Cloud Voice, AWS telephony infrastructure, and the Calabrio ...
Overview Lifeway is seeking a Service Cloud Data Analyst to administer and optimize contact center technology platforms, including Service Cloud Voice, AWS telephony infrastructure, and the Calabrio ...
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$65.75 - $84.50/hr
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Fayetteville, AR · On-site
$53.50 - $71.50/hr
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Quick apply
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$53.50 - $71.50/hr
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$53.50 - $71.50/hr
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$53.50 - $71.50/hr
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VP, Senior Business Data Analyst - Cloud Data Migration
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VP, Senior Business Data Analyst - Cloud Data Migration
Stamford, CT · On-site
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Charlotte, NC · On-site
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Bryant, AR · On-site
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VP, Senior Business Data Analyst - Cloud Data Migration
Chicago, IL · On-site
$88K - $111K/yr
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Chicago, IL · On-site
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Cloud Data Analyst information
See salary details
$34K - $43.3K
4% of jobs
$43.3K - $52.5K
7% of jobs
$52.5K - $61.8K
13% of jobs
$62.4K is the 25th percentile. Wages below this are outliers.
$61.8K - $71.1K
18% of jobs
The median wage is $75.4K / yr.
$71.1K - $80.4K
16% of jobs
$80.4K - $89.6K
13% of jobs
$93.1K is the 75th percentile. Wages above this are outliers.
$89.6K - $98.9K
9% of jobs
$98.9K - $108.2K
5% of jobs
$108.2K - $117.5K
9% of jobs
$117.5K - $126.7K
3% of jobs
$126.7K - $136K
2% of jobs
$34K
$82.6K
$136K
How much do cloud data analyst jobs pay per year?
What does a typical day look like for a Cloud Data Analyst?
A typical day for a Cloud Data Analyst involves extracting, cleaning, and analyzing large datasets stored on cloud platforms, collaborating closely with data engineers and business teams to translate business goals into data solutions. You might develop automated data pipelines, create insightful dashboards, or run ad hoc analyses to support strategic decision-making. Regular tasks also include troubleshooting data issues, optimizing cloud data processes, and presenting findings to stakeholders. The role is highly collaborative and may require adapting quickly to shifting project priorities, making it both dynamic and rewarding.
Is 40 too late for data science?
What are the key skills and qualifications needed to thrive in the Cloud Data Analyst position, and why are they important?
To thrive as a Cloud Data Analyst, you need strong analytical abilities, experience with data modeling, and a solid understanding of cloud computing concepts, often supported by a degree in computer science, data analytics, or a related field. Familiarity with tools such as SQL, Python, cloud services like AWS, Azure, or Google Cloud, and relevant certifications (e.g., AWS Certified Data Analytics) is commonly required. Excellent problem-solving, communication, and collaboration skills help you interpret data findings and work effectively with technical and non-technical stakeholders. These skills are important to ensure accurate data-driven insights, efficient data management in cloud environments, and impactful business decisions.
Is AI replacing data analysts?
What is a Cloud Data Analyst job?
A Cloud Data Analyst is responsible for analyzing and managing data stored in cloud-based platforms. They use data visualization, querying, and analytics tools to interpret data and provide insights that drive business decisions. Their role often involves working with cloud services like AWS, Google Cloud, or Azure to optimize data storage, processing, and security. They collaborate with data engineers, business teams, and IT professionals to ensure data accuracy and accessibility. Strong skills in SQL, Python, and cloud-based data tools are essential for this role.
What does a cloud data analyst do?
Is cloud analyst a good career?
Full-time
Medical, Retirement, PTO
Posted 12 days ago
Key responsibilities
Administer, configure, and maintain Service Cloud Voice and AWS telephony systems to support contact center operations.
Develop and maintain reports, dashboards, and forecast models to track and analyze contact center and individual performance metrics.
Serve as the primary system support contact for Voice and queue-related issues, coordinating with technical teams as needed.
Job description
Lifeway is seeking a Service Cloud Data Analyst to administer and optimize contact center technology platforms, including Service Cloud Voice, AWS telephony infrastructure, and the Calabrio Workforce Management System. This role sources, analyzes, and interprets data from contact center workforce management and order management systems to identify trends, create forecasts, and provide insights that help leaders understand the meaning behind the data. The Service Cloud Data Analyst tracks and reports department, team, and individual performance across channels including telephone, email, chat, and fax.
Why Lifeway?
Lifeway is a place where you can bring your faith and work experience to join in the most important mission in the world: making disciples of Jesus Christ. Whether you're a creator or storyteller, data guru or problem-solver, or anywhere in between, if you're passionate about serving the church, we have a place for you. Lifeway has a strong Work from Anywhere (WFA) culture that is deeply focused on our mission and values. While headquartered in Nashville, TN, many of our positions are remote-eligible and have autonomy and flexibility with work hours. We provide equipment and resources to ensure team members have access to a productive and ergonomic workspace. We believe building relationships and community is essential to how we work together, so Lifeway hosts all-team meetings several times per year and provides travel for key team gatherings for remote-based team members. Full-time employees are eligible for enrollment in our comprehensive benefits plans including healthcare, vacation and sick time, holiday pay, care days, 401(k) plan, maternity and paternity leave, adoption assistance, mission trip time, and more. If this sounds like a place where you would be excited to serve the kingdom of God, we would love for you to join our team.
Learn more about our culture at team.lifeway.com/culture-code
This is a remote position in the U.S. with occasional travel to Nashville for in-person team gatherings. #LI-Remote
Responsibilities
- Lives out Lifeway's mission and values, showing deep commitment to Kingdom work
- Administering, configuring, and maintaining Service Cloud Voice and AWS telephony systems to support reliable, high-quality contact center operations
- Managing call queue configuration, routing, and reporting to optimize customer and agent experience
- Serving as the primary system support contact for Voice and queue-related issues, coordinating with technical teams as needed
- Evaluating and implementing new technologies to enhance telephony and workforce management capabilities
- Developing and maintaining reports, dashboards, spreadsheets, and pivot tables to track contact center and individual performance metrics
- Producing KPI reporting and quarter-end financial reporting to support leadership decision-making
- Creating and maintaining forecast models for telephone, chat, and email channels using workforce management system data and established KPIs
- Responding to ad hoc data analysis requests, identifying trends, and contributing insight to departmental initiatives and strategic planning
- Maintaining proficiency in Calabrio and supporting employee scheduling, phone skills management, and system maintenance
- Limited travel: 2-4 times per year, typically overnight
Qualifications
Education
Bachelor's degree in Business, Information Systems, Data Analytics, or a related field, required
Masters degree in Business, Information Systems, Data Analytics, or a related field, not required
Advanced graduate degree (PhD, etc.), not required
Skills, Knowledge, & Experiences, required
- 3+ years of experience in a call/contact center or customer service environment
- 3+ years of experience in data analysis, reporting, or a related analytical role
- Demonstrated experience with workforce management systems (Calabrio preferred)
- Experience with CRM platforms, preferably Salesforce Service Cloud
- Demonstrated proficiency in reporting and analysis tools, including Microsoft Excel and similar programs
- Strong analytical, problem-solving, collaboration, and cross-functional communication skills
- Working knowledge of telephony and workforce management platforms such as Service Cloud Voice, AWS, Calabrio, or similar contact center technologies
- Ability to travel to the Middle Tennessee area 2-4 times annually for team gatherings, with 2-3 additional trips per year possible for project work or system implementations
Actively involved in an evangelical Christian church
Skills, Knowledge, & Experiences, preferred
- Salesforce-related certifications such as Salesforce Administrator, Service Cloud Consultant, or similar
- AWS certification or demonstrated experience with AWS Connect or similar cloud telephony platforms
- SQL proficiency for querying and analyzing data
- Background in contact center supervision or workforce planning
- Familiarity with variable pay, sales incentive, or financial reporting processes