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Helpware Jobs (NOW HIRING)

Helpware Inc

Sales Agent

Lexington, KY · On-site

$20/hr

Conditional remote About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern ...

Helpware

Customer Service Representative

Mount Sterling, KY · On-site

$13.25 - $18/hr

About Us Helpware is a technology-driven BPO providing Customer Experience and Operational Support to modern businesses worldwide. With offices across the USA, Mexico, Ukraine, Germany, Albania ...

Helpware

IT Admin

Orlando, FL · On-site

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of ...

Helpware

IT Admin

Orlando, FL · On-site

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of ...

Helpware

Customer Service Representative

Harrodsburg, KY · On-site

$12.75 - $17.25/hr

About Us Helpware is a technology-driven BPO providing Customer Experience and Operational Support to modern businesses worldwide. With offices across the USA, Mexico, Ukraine, Germany, Albania ...

Helpware

Customer Service Representative

$16/hr

Customer Service Representative | Mt Sterling, KY and VA About Us Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies. Our team is ...

Helpware Inc

IT Admin

Orlando, FL · On-site

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of ...

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Helpware information

What is a Helpware?

A Helpware job typically involves providing customer support, back-office assistance, or technical support for businesses through outsourcing services. Employees may work in roles such as customer service representatives, chat support agents, or data entry specialists. These positions can be remote or office-based, depending on the company's needs. Helpware focuses on delivering high-quality, personalized support to enhance client operations.

What does a typical day look like for someone working at Helpware?

A typical day at Helpware involves responding to customer inquiries through email, chat, or phone, resolving issues, and documenting interactions in support systems. You may be assigned to various projects, working both independently and as part of a tight-knit team. Team huddles, ongoing training, and performance reviews are common, ensuring continuous improvement and communication. You'll also collaborate with colleagues and supervisors to escalate complex issues and optimize support solutions, making the role dynamic and team-oriented.

What are the key skills and qualifications needed to thrive in the Helpware position, and why are they important?

To thrive at Helpware, candidates typically need strong customer service skills, excellent written and verbal communication, and proficiency with standard office software. Familiarity with customer support tools like Zendesk, CRM platforms, and ticketing systems is often required. Outstanding problem-solving abilities, teamwork, and adaptability help individuals excel in this fast-paced environment. These skills are essential for delivering high-quality client support and ensuring smooth collaboration with internal and external teams.

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What cities are hiring for Helpware jobs?

Cities with the most Helpware job openings:

What states have the most Helpware jobs?

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What job categories do people searching Helpware jobs look for?

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Helpware jobs near you
Infographic showing various Helpware job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% In-person job distribution.

Customer Service Representative (SR)

Mount Sterling, KY • On-site

Helpware
Strategic Planning Consulting Services • 1 - 5K employees
Learn more about Helpwareexternal

$15/hr

Full-time

Re-posted 4 days ago

Job description

CUSTOMER SERVICE REPRESENTATIVE

Location: Kentucky, US | Work setup: Conditional remote | Schedule: Monday to Friday 

About Us

Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies. Our team is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies. We have offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines.

Overview

As a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career.

Benefits

  • $15 USD per hour.
  • Conditional Remote Work Setup 
    • Work from home with onsite reporting required for business-critical needs, connectivity disruptions, training, or performance support.
  • Computer equipment.
  • Great culture.
  • Growth opportunities.

Education & Experience

  • High school diploma or equivalent.
  • 1+ year of customer service experience in a fast-paced environment.
  • English (C1).

Skills & Responsibilities

  • Helping transfer calls between patients/pharmacies/doctors
  • Become an expert on the product, knowing all the specifics of its functioning.
  • Provide first-level support to customers via email and/or chat in a timely and professional manner.
  • Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Work on creating, updating, or adjusting customer accounts by documenting personal information.
  • Collaborate with colleagues and management on best practices and insights about any aspect of the job or its duties.
  • Document and track customer interactions, issues, and resolutions in CRM, online tools, and cloud-based platforms.
  • Process and prepare information for auditing and reporting purposes.
  • Update internal and customer-facing knowledge bases
  • Convert clients' feedback into feature requests for the development of the product.
  • Escalate unresolved issues to Tier 2 support or relevant departments, while maintaining ownership of the case until resolution.
  • Effectively communicate technical information to non-technical users.
  • Stay updated on product knowledge and be able to explain features, functionalities, and common troubleshooting steps.
  • Ability to thrive in a fast-paced, dynamic environment with frequent changes.
  • Open to working all shifts as needed by the business.
  • Other related tasks assigned by managers of the Clients and/or Helpware.

Physical and Mental Requirements

  • Must be physically willing and able to sit for an 8-hour shift.
  • Must be physically willing and able to type continuously using a keyboard for a full 8-hour shift.
  • Must be physically willing and able to manage multiple chat conversations simultaneously.
  • Must have the mental resilience to handle difficult or upset customers without experiencing anxiety.
  • Must have the ability to thrive in a high-volume, fast-paced call center environment.