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Helpware Jobs in Ocoee, FL (NOW HIRING)

Helpware

IT Admin

Orlando, FL

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of ...

Helpware

IT Admin

Orlando, FL · On-site

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of ...

Helpware Inc

IT Admin

Orlando, FL · On-site

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of ...

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Helpware information

What is a Helpware?

A Helpware job typically involves providing customer support, back-office assistance, or technical support for businesses through outsourcing services. Employees may work in roles such as customer service representatives, chat support agents, or data entry specialists. These positions can be remote or office-based, depending on the company's needs. Helpware focuses on delivering high-quality, personalized support to enhance client operations.

What does a typical day look like for someone working at Helpware?

A typical day at Helpware involves responding to customer inquiries through email, chat, or phone, resolving issues, and documenting interactions in support systems. You may be assigned to various projects, working both independently and as part of a tight-knit team. Team huddles, ongoing training, and performance reviews are common, ensuring continuous improvement and communication. You'll also collaborate with colleagues and supervisors to escalate complex issues and optimize support solutions, making the role dynamic and team-oriented.

What are the key skills and qualifications needed to thrive in the Helpware position, and why are they important?

To thrive at Helpware, candidates typically need strong customer service skills, excellent written and verbal communication, and proficiency with standard office software. Familiarity with customer support tools like Zendesk, CRM platforms, and ticketing systems is often required. Outstanding problem-solving abilities, teamwork, and adaptability help individuals excel in this fast-paced environment. These skills are essential for delivering high-quality client support and ensuring smooth collaboration with internal and external teams.

What job categories do people searching Helpware jobs in Ocoee, FL look for?

The top searched job categories for Helpware jobs in Ocoee, FL are:

What cities near Ocoee, FL are hiring for Helpware jobs?

Cities near Ocoee, FL with the most Helpware job openings:

Helpware jobs near you

IT Admin

Orlando, FL

Helpware
Strategic Planning Consulting Services • 1 - 5K employees
Learn more about Helpwareexternal

Temporary

Posted 20 days ago

Job description

IT Specialist | Location: Orlando, FL

About Us:

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Position Overview: This position provides basic technical on-site and remote support including diagnosis of user problems related to specific supported hardware, software, and networking services provided by the IT department. Reporting directly to the Director of Technology Operations, this position serves as the first point of contact troubleshooting, technology training, and new technology needs and facilitates the next level of support personnel for issues he/she cannot individually resolve.

Primary Responsibilities:

  • Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time.
  • Problem recognition, research, isolation, resolution and follow up for all computers and software.
  • Operating system and software installation and configuration and maintain an accurate software license tracking system in real-time.
  • Asset management - responsible for tracking desktop hardware and software inventory in real-time.
  • On-site support - participate in end-user support and problem management for all areas of the IT infrastructure.
  • Coordinate with supervisors to provide high-quality support for new systems, projects and upgrades.
  • Other duties as assigned.

Qualifications:

  • Experience in a BPO environment
  • Desktop Support or IT Help Desk experience
  • Proficiency researching and troubleshooting complex problems and errors
  • Demonstrated ability with basic networking and telephony
  • Demonstrated ability to research, plan, document, and execute complex tasks/projects
  • Excellent written and oral communication skills
  • Excellent interpersonal and customer service skills
  • Excellent work ethic and dedication
  • Associate's (or equivalent) degree in Computer Science or Information
  • Technology from a technical school OR equivalent combination of education
  • and experience
  • CompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft
  • Certified IT Professional (MCITP) are a plus but not required
  • Experience with multiple operating systems including Windows, MacOS and
  • ChromeOS
  • Experience with O365 and Google Workspace Enterprise
  • Familiarity or experience with common security frameworks for SOC2 or ISO 27001
Employment Type: TEMPORARY

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