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Helpdesk Engineer Jobs in Chicago, IL (NOW HIRING)

Helpdesk Support Level II+

Oak Park, IL

$19.75 - $26.50/hr

... need of a Help Desk Support Level II+ Technician . An IT Technicians role is to ensure system ... engineering * Kaseya RMM and Autotask PSA Experience a plus * Excellent verbal and written ...

Software Engineer III, Access Transparency

Chicago, IL ยท On-site

$59.25 - $79.50/hr

We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn ...

New

Senior IT Specialist

Chicago, IL ยท On-site

$95K - $110K/yr

What You'll Bring * 3-5+ years in an IT support role (IT Specialist, Systems Administrator, or senior Helpdesk Engineer) with progressive responsibility and strong hands-on problem-solving. * Strong ...

Senior IT Specialist

Chicago, IL ยท On-site

$95K - $110K/yr

What You'll Bring * 3-5+ years in an IT support role (IT Specialist, Systems Administrator, or senior Helpdesk Engineer) with progressive responsibility and strong hands-on problem-solving. * Strong ...

Sales Engineer Location : Hammond, IN Hire Type : Direct Hire Compensation : $110k/yr Benefits ... help grow new business by developing new client relationships. Job Duties: * Gather business ...

Substation Owner's Engineer

Warrenville, IL ยท Remote

$101K - $129K/yr

The Substation Owner's Engineer (OE) serves as a senior technical advisor for electrical substation ... We solve complex challenges for clients across North America and expanding markets, helping them ...

Help engineering teams leverage AI-powered PDLC capabilities across coding, testing, documentation, analysis, and delivery workflows * Guide architecture decisions across application, data ...

Showing results 21-40

Helpdesk Engineer information

See Chicago, IL salary details

$24.2K

$63.8K

$95.9K

How much do helpdesk engineer jobs pay per year?

As of Aug 7, 2026, the average yearly pay for helpdesk engineer in Chicago, IL is $63,809.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $74,200.00 per year, depending on experience, location, and employer.

What are some common challenges a helpdesk engineer faces, and how can they be addressed?

Helpdesk Engineers often encounter challenges such as handling a high volume of support requests, managing users who may be frustrated, and troubleshooting a wide range of technical issues with varying complexity. Effective time management and prioritization skills are essential to ensure critical issues are resolved promptly. Building strong communication skills and maintaining patience can help in diffusing tense situations and providing clear guidance to users. Additionally, staying current with the latest technologies and internal processes can help streamline problem-solving and improve overall efficiency.

What is the difference between Helpdesk Engineer vs Technical Support Specialist?

AspectHelpdesk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, vendor-specific certifications
Work EnvironmentHelpdesk teams, IT support centers, remote supportCustomer service centers, remote troubleshooting, on-site support
Industry UsageIT departments, tech companies, managed service providersIT service providers, software companies, hardware vendors

Helpdesk Engineers and Technical Support Specialists both assist users with technical issues, often requiring similar certifications and working in support centers. However, Helpdesk Engineers typically handle more complex technical problems and may be involved in network troubleshooting, while Technical Support Specialists focus more on end-user support and product-specific issues.

What are the key skills and qualifications needed to thrive as a helpdesk engineer?

To thrive as a Helpdesk Engineer, you need strong technical troubleshooting skills, a solid understanding of computer systems, networks, and often a relevant IT degree or certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and build trust. These skills and qualities are crucial for ensuring minimal downtime, user satisfaction, and effective technical support within an organization.

What does a helpdesk engineer do?

A Helpdesk Engineer is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to support tickets, diagnose problems, and help resolve technical issues either remotely or in person. Helpdesk Engineers may also assist with installing and configuring IT equipment, maintaining system documentation, and escalating complex issues to higher-level IT staff when necessary. Their goal is to ensure users can work efficiently by resolving technical problems quickly and effectively.
What job categories do people searching Helpdesk Engineer jobs in Chicago, IL look for? The top searched job categories for Helpdesk Engineer jobs in Chicago, IL are:
Infographic showing various Helpdesk Engineer job openings in Chicago, IL as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $63,809 per year, or $30.7 per hour.

Mechanical Engineering Co-Op

Smiths Group

Morton Grove, IL โ€ข On-site

Full-time

Re-posted 18 hours ago


Job description

Company Description
John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.
We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.
John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.
Job Description
Must attend college and reside in or near Morton Grove, IL.
This is a year-round position. We will work around your school schedule.
The Mechanical Engineer Co-Op - Product Testing role reports to a senior Mechanical Test Engineer in the Product Testing Team within the John Crane Technology Group.
The goal of this position is to provide second- and third-year students majoring in "Mechanical" Engineering with a well-rounded opportunity within John Crane-Morton Grove via comprehensive hands-on training driven by strategic Product Testing initiatives, goals and projects.
In support of John Crane's career development initiatives, Product Testing Co-Op students will also gain exposure to other departments and career opportunities within the company.
Design and develop custom test rigs that enable validation of cutting-edge and unconventional performance requirements
Configure and assemble test rigs, including sensor integration, alignment, connectivity, and plumbing, as required
Shadow experienced Mechanical Test Engineers and Technicians, with increasing responsibility and ownership as technical skills are mastered
Write, review, and edit technical reports using Microsoft Officeยฎ and Adobe Acrobatยฎ
Coordinate activities and work with other employees on testing programs. Assist others with tasks not specifically assigned to the team
Complete basic failure analysis activities, including investigation / reporting / resolution
Create 3D CAD models using Siemens Solid Edge
Draft 2D engineering drawings, implementing basic drawing principles and GD&T
Perform basic fluid control, mechanical, and other engineering calculations as required
Along with other team members, promote a culture of safety and continuous improvement
Qualifications
Must be a 2nd or 3rd year student pursuing a degree in Mechanical Engineering
Strong interest in hands-on mechanical design, rotating equipment, and technical problem-solving
Ability to adjust to varying priorities and projects
Competence in Microsoft Office (Word, Excel, PowerPoint)
CAD Skills preferred (Siemens Solid Edge, SolidWorks, Creo, or similar)
Additional Information
With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERG's) to provide a safe space for employees to connect and support each other. Our cross-business ERG's include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.
Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.
Join us for a great career with competitive compensation and benefits, while helping engineer a better future.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (Careers - Smiths Group plc)