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Help Desk Supervisor Jobs in Michigan (NOW HIRING)

Park Place Hotel

Front Desk Supervisor - PM

Traverse City, MI · On-site

$15.75 - $20.25/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

We are looking for a Front Desk Supervisor to lead, & support front desk operations. Benefits ... Help prepare weekly sales and business level forecast. * Help with front desk staff schedule to ...

MalaceHR

Maintenance Supervisor

Lake Orion, MI · On-site

Prioritize and distribute Help Desk Work Orders in conjunction with MAXIMO PMs and PMRs * Monitor ... Provide supervisory coverage for Housekeeping staff as necessary * Supervise outside contractors ...

Ferris State University

Manager - Service Desk

Big Rapids, MI · On-site

$51K - $55K/yr

  • Medical

  • PTO

... and supervisory experience of full-time, part-time, and/or student employees. Hands-on experience in a call center, service desk, or help desk operation. Required Licenses and Certifications: HDI ...

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Showing results 21-40

All JobsHelp Desk Supervisor JobsHelp Desk Supervisor Jobs in Michigan

Help Desk Supervisor information

See Michigan salary details

$32.7K

$73K

$108.5K

How much do help desk supervisor jobs pay per year?

As of Aug 15, 2026, the average yearly pay for help desk supervisor in Michigan is $73,023.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $87,200.00 per year, depending on experience, location, and employer.

What is the difference between Help Desk Supervisor vs Help Desk Technician?

AspectHelp Desk SupervisorHelp Desk Technician
ResponsibilitiesOversees help desk team, manages escalations, develops support processesProvides technical support, troubleshoots hardware/software issues, assists end-users
Required SkillsLeadership, communication, technical knowledge, problem-solvingTechnical troubleshooting, customer service, basic IT skills
CertificationsCompTIA A+, ITIL, management certifications often preferredCompTIA A+, HDI Support Center Analyst, basic certifications
Work EnvironmentOffice setting, team management, coordinationHelp desk or call center, direct end-user support

Help Desk Supervisors focus on managing support teams and processes, while Help Desk Technicians handle direct technical support. Both roles require technical skills and certifications, but Supervisors emphasize leadership and oversight, whereas Technicians focus on troubleshooting and customer service.

What are the key skills and qualifications needed to thrive as a help desk supervisor?

To thrive as a Help Desk Supervisor, you need strong technical troubleshooting skills, experience with IT support processes, and typically a background in computer science or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as certifications such as CompTIA A+ or ITIL, are highly valued. Leadership, conflict resolution, and excellent communication skills help you manage teams and ensure top-tier customer service. These competencies are crucial for maintaining efficient IT support operations and fostering a productive, customer-focused team environment.

What does a help desk supervisor do?

A Help Desk Supervisor oversees the daily operations of a help desk team, ensuring that technical support requests from users are resolved efficiently and effectively. They manage staff schedules, provide training and guidance to team members, and monitor performance metrics to maintain high service standards. Additionally, Help Desk Supervisors handle escalated issues, implement support procedures, and communicate with other departments to improve IT support processes. Their role is crucial in maintaining user satisfaction and ensuring that IT systems run smoothly.

What are some of the common challenges a help desk supervisor faces when managing a support team?

A Help Desk Supervisor often encounters challenges such as balancing workload distribution among team members, maintaining high levels of customer satisfaction, and ensuring timely resolution of tickets. Managing a diverse team with varying skill sets and experience can require strong communication and training skills. Additionally, supervisors must stay updated on the latest technologies and help desk best practices to implement process improvements and motivate their staff effectively.

What are popular job titles related to Help Desk Supervisor jobs in Michigan?

For Help Desk Supervisor jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Help Desk Supervisor jobs in Michigan look for?

The top searched job categories for Help Desk Supervisor jobs in Michigan are:

What cities in Michigan are hiring for Help Desk Supervisor jobs?

Cities in Michigan with the most Help Desk Supervisor job openings:

Help Desk Supervisor jobs near you
Infographic showing various Help Desk Supervisor job openings in Michigan as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $73,023 per year, or $35.1 per hour.

Front Desk Supervisor - PM

Park Place Hotel

Traverse City, MI • On-site

$15.75 - $20.25/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 23 days ago

Job description

Job Summary: We are looking for a Front Desk Supervisor to lead, & support front desk operations.
Benefits
  • Medical and Dental Insurance
  • PTO
  • Competitive Pay
  • 401(k) Retirement Savings Plan
  • Life Insurance
  • Disability Insurance
  • Hotel Room Discounts
  • Ongoing Training and Career Development

Responsibilities
  • Help prepare weekly sales and business level forecast.
  • Help with front desk staff schedule to adjust accordingly when requested. Monitor and adjust for any major change in occupancy levels.
  • Assist in supervising the Front Office operation to provide efficient and courteous service to each guest.
  • Maintain statistics on rooms and reservations, guest arrivals and departures, average occupancy rates, and related information.
  • Work closely with other departments, to properly plan and coordinate in-house activities.
  • Participate in all required and requested hotel department meetings as per FOM and General Manager (GM).

Qualifications
  • Education: High School Diploma or GED required
  • College degree in hospitality management preferred
  • Front desk experience required.
  • Supervisory experience required with the ability to train
  • Proficient computer skills
  • Ability to communicate effectively both verbally and in writing, with a great grasp of the English language
  • Act independently with minimal or no supervision.
  • Ability to occasionally lift 35 lbs.
  • Must maintain a neat, clean and well-groomed appearance and follow manager appearance guidelines

About Us: At Regency Hotel Management, hospitality is who we are-and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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