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Help Desk Supervisor Jobs in Michigan (NOW HIRING)

FastTek

Help Desk

Detroit, MI

$19.75 - $26.75/hr

Help Desk #1062285 Position Summary: As a significant member of the Technology Division's Client ... Performs other duties as assigned by supervisor. Additional Info: At FastTek Global, Our Purpose is ...

TEKsystems

Help Desk Analyst

Detroit, MI · On-site

$16 - $18/hr

Performs other duties as assigned by supervisor. Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer service, Service desk Top Skills Details Help desk ...

TEKsystems

Help Desk Analyst

Detroit, MI · On-site

$16 - $18/hr

Performs other duties as assigned by supervisor. Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer service, Service desk Top Skills Details Help desk ...

PainPoint

Front Desk Supervisor

Sterling Heights, MI · On-site

$19 - $20/hr

Help improve scheduling, collections, and overall front office performance * Join an organization ... Front Desk Supervisor to oversee and coordinate front office operations, ensuring efficient ...

PainPoint Health

Front Desk Supervisor

Sterling Heights, MI · On-site

$19 - $20/hr

Front Desk Supervisor Full-Time | $19-$20/hr | Monday-Thursday, 7:30 AM-6:00 PM & Friday, 8:00 AM-1 ... Help improve scheduling, collections, and overall front office performance * Join an organization ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... Communicate to customer base, coworkers, supervisors both verbally and in writing via phone, email ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... Communicate to customer base, coworkers, supervisors both verbally and in writing via phone, email ...

Park Place Hotel

Front Desk Supervisor - PM

Traverse City, MI · On-site

$15.75 - $20.25/hr

We are looking for a Front Desk Supervisor to lead, & support front desk operations. Benefits ... Help prepare weekly sales and business level forecast. * Help with front desk staff schedule to ...

Park Place Hotel

Front Desk Supervisor - PM

Traverse City, MI · On-site

$15.75 - $20.25/hr

We are looking for a Front Desk Supervisor to lead, & support front desk operations. Benefits ... Help prepare weekly sales and business level forecast. * Help with front desk staff schedule to ...

Sheraton Ann Arbor Hotel

Front Desk Supervisor

Ann Arbor, MI · On-site

$17 - $21.75/hr

Front Office Supervisor As the Front Office Supervisor, you will support the daily operations of ... You'll assist in training and guiding front desk staff, handle guest concerns, and help manage ...

Sheraton Ann Arbor Hotel

Front Desk Supervisor

Ann Arbor, MI · On-site

$17 - $21.75/hr

Front Office Supervisor As the Front Office Supervisor, you will support the daily operations of ... You'll assist in training and guiding front desk staff, handle guest concerns, and help manage ...

Sheraton Ann Arbor Hotel

Front Desk Supervisor

Ann Arbor, MI · On-site

$17 - $21.75/hr

Front Office Supervisor As the Front Office Supervisor, you will support the daily operations of ... You'll assist in training and guiding front desk staff, handle guest concerns, and help manage ...

squiresgc1936

Customer Service Desk - Assistant

Garden, MI

$15.50 - $21.25/hr

Working closely with the Garden Centre Manager to help the department to succeed. Rota: Alternate ... Providing advice to customers * Supporting the customer service desk supervisor in day to day ...

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All JobsHelp Desk Supervisor JobsHelp Desk Supervisor Jobs in Michigan

Help Desk Supervisor information

See Michigan salary details

$32.7K

$73K

$108.5K

How much do help desk supervisor jobs pay per year?

As of Sep 5, 2026, the average yearly pay for help desk supervisor in Michigan is $73,023.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $87,200.00 per year, depending on experience, location, and employer.

What does a help desk supervisor do?

A Help Desk Supervisor oversees the daily operations of a help desk team, ensuring that technical support requests from users are resolved efficiently and effectively. They manage staff schedules, provide training and guidance to team members, and monitor performance metrics to maintain high service standards. Additionally, Help Desk Supervisors handle escalated issues, implement support procedures, and communicate with other departments to improve IT support processes. Their role is crucial in maintaining user satisfaction and ensuring that IT systems run smoothly.

What are the key skills and qualifications needed to thrive as a help desk supervisor?

To thrive as a Help Desk Supervisor, you need strong technical troubleshooting skills, experience with IT support processes, and typically a background in computer science or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as certifications such as CompTIA A+ or ITIL, are highly valued. Leadership, conflict resolution, and excellent communication skills help you manage teams and ensure top-tier customer service. These competencies are crucial for maintaining efficient IT support operations and fostering a productive, customer-focused team environment.

What are some of the common challenges a help desk supervisor faces when managing a support team?

A Help Desk Supervisor often encounters challenges such as balancing workload distribution among team members, maintaining high levels of customer satisfaction, and ensuring timely resolution of tickets. Managing a diverse team with varying skill sets and experience can require strong communication and training skills. Additionally, supervisors must stay updated on the latest technologies and help desk best practices to implement process improvements and motivate their staff effectively.

What is the difference between Help Desk Supervisor vs Help Desk Technician?

AspectHelp Desk SupervisorHelp Desk Technician
ResponsibilitiesOversees help desk team, manages escalations, develops support processesProvides technical support, troubleshoots hardware/software issues, assists end-users
Required SkillsLeadership, communication, technical knowledge, problem-solvingTechnical troubleshooting, customer service, basic IT skills
CertificationsCompTIA A+, ITIL, management certifications often preferredCompTIA A+, HDI Support Center Analyst, basic certifications
Work EnvironmentOffice setting, team management, coordinationHelp desk or call center, direct end-user support

Help Desk Supervisors focus on managing support teams and processes, while Help Desk Technicians handle direct technical support. Both roles require technical skills and certifications, but Supervisors emphasize leadership and oversight, whereas Technicians focus on troubleshooting and customer service.

What are popular job titles related to Help Desk Supervisor jobs in Michigan?

For Help Desk Supervisor jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Help Desk Supervisor jobs in Michigan look for?

The top searched job categories for Help Desk Supervisor jobs in Michigan are:

What cities in Michigan are hiring for Help Desk Supervisor jobs?

Cities in Michigan with the most Help Desk Supervisor job openings:

Help Desk Supervisor jobs near you
Infographic showing various Help Desk Supervisor job openings in Michigan as of August 2026, with employment types broken down into 78% Full Time, and 22% Contract. Highlights an 100% In-person job distribution, with an average salary of $73,023 per year, or $35.1 per hour.

Help Desk

FastTek

Detroit, MI

$19.75 - $26.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Help Desk #1062285
Job Description:
Position Summary:
As a significant member of the Technology Division's Client Services team, the Technical Client Service Specialist will serve as the first point of contact for technical support requests for district staff and students. This role is responsible for providing efficient, professional, and effective IT support by diagnosing and resolving basic to moderately complex technical issues via phone or remote connection. The Technical Client Service Specialist will assist in managing service requests, troubleshooting hardware and software issues, and escalating unresolved issues to the next level of support as necessary. An ideal candidate for this role possesses a blend of technical skills, customer service expertise, and an understanding of the unique challenges in an educational environment. Candidate should have solid foundational IT knowledge, software expertise, basic networking fundamentals, and previous help desk experience.
 
Minimum Qualifications:
  • Bachelor's degree in information technology, Business Administration or related discipline.
  • CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.
  • Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment.
 
Technical Skills:
  • Basic knowledge of Windows and macOS operating systems,
  • Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite,
  • Understanding of network fundamentals, including Wi-Fi connectivity and basic troubleshooting,
  • Experience with remote desktop tools, call management and helpdesk software.
 
Communication:
  • Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly and effectively.
  • Ability to accurately document service requests, troubleshooting steps, and resolutions in the helpdesk system.
 
Physical Requirements:
  • Ability to sit for extended periods while working on a computer.
  • Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals.
 
Essential Functions:
  • First Point of Contact: Respond to incoming calls, helpdesk tickets and remote support requests for service from district staff and students, providing timely and courteous assistance.
  • Phone and Remote Support: Utilize phone and remote support tools to diagnose and resolve Level 1/1.5 support issues efficiently, including password resets, account lockouts, basic software troubleshooting, and hardware peripherals setup and connectivity.
  • Issue Resolution: Diagnose and resolve Level 1/1.5 IT support issues, ensuring a quick resolution or appropriate escalation.
  • Escalation: Accurately document issues and escalate more complex problems to Level 2 or other specialized support teams, ensuring smooth handoff and communication.
  • Documentation: Maintain detailed and accurate records of support requests, troubleshooting steps, and resolutions in the helpdesk system.
  • User Education: Provide clear, concise instructions and training to users on common technical issues, empowering them to resolve minor issues independently in the future.
  • System Monitoring: Assist in monitoring district-wide IT systems and alerting appropriate teams when issues are detected.
  • Team Collaboration: Work closely with other IT teams to share knowledge, troubleshoot complex issues, and contribute to continuous improvement of support processes.
  • Customer Service: Maintain a high level of customer service and professionalism when interacting with all users, including students, staff, and administrators.
  • Performance Metrics: Achieve key performance metrics while also meeting annual objectives focused on enhancing service efficiency, improving customer engagement, and optimizing support operations.
  • Performs other duties as assigned by supervisor.
 
Additional Info:
 
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is a financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 
  • Medical and Dental (FastTek pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
Follow us on Instagram: https://www.instagram.com/fasttekglobal
Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
AI & Hiring Disclosure
We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.
All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.
If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.
Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.
To learn more or exercise your rights, please contact us at info@fasttek.com.