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Help Desk Manager Jobs in Renton, WA (NOW HIRING)

MV Transportation

IT Help Desk Support

Kent, WA

$37.80 - $40.95/hr

The IT Help Desk Support is responsible for handling various technology issues related to a transit ... Experience with desktop, desktop imaging, server and network management tools. * Experience with ...

BlinkRx

IT Support Manager (Service Desk)

Kirkland, WA · On-site

They are seeking an IT Support Manager to lead the Service Desk team, ensuring high-quality IT support and a seamless employee experience across the organization. Responsibilities : • Own day-to ...

BlinkRx

IT Support Manager (Service Desk)

Seattle, WA · On-site

They are seeking an IT Support Manager to lead their Service Desk team, ensuring seamless IT support for employees and improving operational efficiency across the organization. Responsibilities : • ...

Fred Hutch

IT Service Desk Supervisor

Seattle, WA · On-site

$93.16K - $139.71K/yr

Manage workload distribution, ticket assignments, and staff scheduling. * Ensure compliance with service-level agreements (SLAs) and performance metrics. * Monitor help desk systems and workflows to ...

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Help Desk Manager information

See Renton, WA salary details

$42.2K

$94.2K

$140K

How much do help desk manager jobs pay per year?

As of May 29, 2026, the average yearly pay for help desk manager in Renton, WA is $94,240.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,200.00 and $112,500.00 per year, depending on experience, location, and employer.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Renton, WA? The most popular types of Help Desk jobs in Renton, WA are:
What are popular job titles related to Help Desk Manager jobs in Renton, WA? For Help Desk Manager jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Renton, WA look for? The top searched job categories for Help Desk Manager jobs in Renton, WA are:
What cities near Renton, WA are hiring for Help Desk Manager jobs? Cities near Renton, WA with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Renton, WA as of May 2026, with employment types broken down into 4% As Needed, 33% Full Time, 59% Part Time, and 4% Contract. Highlights an 93% Physical, and 7% Remote job distribution, with an average salary of $94,240 per year, or $45.3 per hour.

Senior IT Help Desk Analyst

Greenpoint Technologies

Bothell, WA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Summary
Senior IT Help Desk Analyst serves as a Tier II point of escalation for technical and procedural guidance for Tier I analysts, in addition to supporting Infrastructure teams with projects and incident response efforts.
In our network heavy environment with complex data volumes, a large physical facility footprint, and a sizable remote workforce, this role delivers fast, friendly and effective technical assistance to keep employees productive and minimize downtime.
Essential Duties and Responsibilities
  • Provides Tier II technical support for hardware, software, network connectivity, and application issues.
  • Acts as a point of escalation for the Help Desk Tier I Analysts, provides training, coaching and guidance as needed.
  • Escalates unresolved or advanced issues to the Systems Administrator or Network & Security Administrator with clear documentation and follow-up.
  • Conducts informal one-on-one or small-group training for users on new tools, security best practices, and standard procedures.
  • Assists with the implementation of IT projects and initiatives, develops project plans and manages through completion.
  • Develops and maintains comprehensive technical documentation and processes for the team.
  • Participates in Employee Onboarding/Offboarding Tasks, including account provisioning, workstation and peripheral setups.
  • Supports mobile device enrollment, configuration, and troubleshooting through MDM tools (e.g., Intune).
  • Assists with installation, updates, and basic configuration of approved software and applications.
  • Receives, logs, prioritizes, and resolves help desk tickets via phone, email, chat, Teams, and in-person requests.
  • Performs password resets, account unlocks, and basic Active Directory / Entra ID user management.
  • Guides users through VPN connections, remote desktop access, and secure file-sharing procedures.
  • Troubleshoots and supports communication devices including conference room AV equipment.
  • Delivers remote assistance to off-site locations and remote workers using tools like Bomgar.
  • Provides on-site support to local satellite offices as needed.
  • Documents all interactions, troubleshooting steps, and resolutions in the ticketing system for knowledge sharing.
  • Participates in after-hours on-call rotation (as scheduled) for urgent production or remote-user issues.
  • Assists with IT compliance, audit readiness, and security maintenance efforts.
  • Maintains accurate records of IT service work and asset management.
  • Contributes to a positive work environment through professional, productive communication and effective working relationships, while delivering consistent, responsive, and high-quality customer experience in all interactions with customers, clients, co-workers, and management.
  • Maintains regular attendance including being at work, being on time to work and working full shifts.
  • Other duties may be assigned.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Greenpoint Core Competencies
  • Adaptability - Adapts to changes in the work environment, manages competing demands, and accepts constructive criticism/feedback and changes approach or method to best fit the situation.
  • Communications - Expresses ideas and thoughts effectively in verbal and written form, exhibits good listening and comprehension, keeps others informed and uses appropriate communication methods.
  • Dependability - Responds to requests for service and assistance, follows instruction and responds to management direction, takes responsibility for own actions and doing the best job possible, keeps commitments, and maintains reliable attendance.
  • Initiative - Sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, measures self against standard of excellence, recognizes and acts on opportunities, and takes calculated risks to accomplish goals.
  • Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, and puts success of team above own interests.
  • Work Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, and monitors own work to ensure quality.

Job Core Competencies
  • Customer Service - Displays courtesy and sensitivity, manages difficult or emotional customer situations, meets commitments, responds promptly to customer needs, solicits customer feedback to improve service.
  • Judgment - Displays willingness to make decisions, exhibits sound and accurate judgment, supports, and explains reasoning for decisions, includes appropriate people in decision-making process, makes timely decisions.
  • Problem Solving-Identifies problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, resolves problems in early stages, works well in group problem solving situations.
  • Self-Management - Regulates impact of own emotions upon others, remains focused and energized under stress, accepts criticism and recovers quickly from setbacks, projects realistic self-confidence in abilities.

Summary of Education, Experience & Certification
Associate's degree (AA) in Information Technology or equivalent and 5 years of related experience; or equivalent combination of education and experience.
Employees working on programs subject to International Traffic in Arms Regulations must qualify as a US Person which is defined as a US Citizen, a Permanent Resident who does not work for a foreign company/foreign government/foreign governmental agency or organization, or a political asylee for legal compliance purposes.
Required Knowledge, Skills & Abilities
  • Experience Administering Active Directory Users, Groups and Computers in Windows Server 2024.
  • Experience troubleshooting and maintaining Microsoft Outlook client.
  • Experience supporting Microsoft 365 applications.
  • Demonstrated experience with Windows 11.
  • Experience with Cyber-security/major incident response strongly preferred.
  • Strong customer service background and technical writing skills.
  • Understanding of Agile project management principles.
  • Strong understanding of ITIL Foundations, i.e. Incident and Change Management.
  • Excellent analytical and problem-solving skills with the ability to conduct research and root cause analysis.
  • Ability to communicate well in person, email, and telephone.
  • Ability to work effectively in a highly organized manner and be detail oriented.
  • Ability to work well independently and cross-functionally as part of an established and growing team.
  • Ability to ensure effective follow-up and follow-through.
  • Highly self-motivated and customer-service focused.
  • Ability to read, analyze, and interpret technical documents.
  • Ability to effectively present information and respond to questions within all levels of an organization.
  • Ability to sit for extended periods of time, use hands to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and have close/color vision ability to adjust focus.
  • Valid driver license required.
  • Ability to travel as required.
  • Ability to work overtime as required.

The expected WA salary range for this position is between $56,000.00 - $77,000.00. Actual compensation will be determined based on experience, education, location, and other factors permitted by law. Our suite of comprehensive benefits include: healthcare (medical, dental & vision), life insurance, paid time off, and a 401(k) savings plan with company match.
About Greenpoint Technologies
Greenpoint delivers nose-to-tail VIP Jet aircraft interiors for private clients and Heads-of-State. We are proud to be known in the aerospace industry for our design and engineering innovation, award-winning company culture, and on-time delivery of our beautiful products. We use leading-edge tools and employee-built processes to deliver extraordinary, one-of-a-kind custom aircraft interiors. It's complex work, but we work smart. In return for hard work, collaboration, and creativity, our people experience a culture custom built for high achievers:
  • Big jobs and stretch assignments.
  • High accountability environment, with transparent decisions aligned to values, open communication, and engaged leadership.
  • Ability to make a big, visible impact on the end product.

We welcome diverse contributions and provide equal employment opportunities to all individuals without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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