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Microsoft Help Desk Remote Jobs in Renton, WA (NOW HIRING)

SanMar-Internal

Microsoft 365 Administrator

Issaquah, WA · On-site +1

$85K - $115K/yr

... remote locations, in partnership with the IT Infrastructure Team. This role supports the health and ... Partner with the Service Desk Supervisor to develop runbooks, knowledge articles, and end-user ...

SanMar- External

Microsoft 365 Administrator

Issaquah, WA · On-site +1

$85K - $115K/yr

... remote locations, in partnership with the IT Infrastructure Team. This role supports the health and ... Partner with the Service Desk Supervisor to develop runbooks, knowledge articles, and end-user ...

University of Washington

Senior Cogito Developer

Seattle, WA · On-site +1

$104K - $132K/yr

POSITION HIGHLIGHTS * 100% remote opportunity * 15 days of vacation your first year - Also, 12 days ... Providing production support and respond to help desk tickets related to the BI development tool ...

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Microsoft Help Desk Remote information

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How much do microsoft help desk remote jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for microsoft help desk remote in Renton, WA is $26.04, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $29.18 per hour, depending on experience, location, and employer.

What are Microsoft Help Desk Remote jobs?

Microsoft Help Desk Remote jobs involve providing technical support and troubleshooting assistance to users of Microsoft products and services, such as Windows, Office, and Microsoft 365, from a remote location. Employees in these roles typically handle customer inquiries, resolve software or hardware issues, and guide users through problem-solving steps via phone, chat, or email. These positions require strong communication skills, technical knowledge of Microsoft products, and the ability to work independently from home or another remote setting.

What are some typical challenges faced by remote Microsoft Help Desk professionals, and how can they effectively address them?

Remote Microsoft Help Desk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, managing multiple support requests simultaneously, and maintaining clear communication with users who may have varying levels of technical knowledge. To address these challenges, leveraging remote diagnostic tools, setting clear expectations with users, and utilizing knowledge bases or documentation can be highly effective. Additionally, regular collaboration with team members through chat or video meetings helps ensure consistent support quality and knowledge sharing.

What is the difference between Microsoft Help Desk Remote vs Technical Support Specialist?

AspectMicrosoft Help Desk RemoteTechnical Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, help desk or call center settingOn-site or remote, technical support roles in various industries
Industry UsageIT support, software companies, tech service providersIT, telecommunications, hardware/software companies

Microsoft Help Desk Remote and Technical Support Specialist roles share similar certifications and work environments, often involving remote support for software and hardware issues. However, Microsoft Help Desk Remote positions are typically focused on supporting Microsoft products specifically, while Technical Support Specialists may handle a broader range of technologies and on-site support. Both roles are essential in IT support, but the Microsoft Help Desk Remote role emphasizes Microsoft expertise and remote troubleshooting skills.

What are the key skills and qualifications needed to thrive as a Microsoft Help Desk Remote specialist, and why are they important?

To thrive as a Microsoft Help Desk Remote specialist, you need a solid understanding of Windows operating systems, Microsoft Office applications, troubleshooting techniques, and often an associate degree or relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems like ServiceNow or Zendesk, and knowledge of Active Directory are typically required. Exceptional communication, patience, and problem-solving skills help you efficiently assist users and resolve technical issues from a distance. These abilities are crucial for providing timely, effective support and ensuring user satisfaction in a remote IT environment.
What are the most commonly searched types of Microsoft Help Desk jobs in Renton, WA? The most popular types of Microsoft Help Desk jobs in Renton, WA are:
What job categories do people searching Microsoft Help Desk Remote jobs in Renton, WA look for? The top searched job categories for Microsoft Help Desk Remote jobs in Renton, WA are:
What cities near Renton, WA are hiring for Microsoft Help Desk Remote jobs? Cities near Renton, WA with the most Microsoft Help Desk Remote job openings:
Microsoft Help Desk Remote jobs near you
Operations Support Coordinator

Operations Support Coordinator

STELLAR INDUSTRIAL SUPPLY

Tacoma, WA • On-site, Remote

$23.50 - $26/hr

Full-time

Posted 11 days ago

Job description

Title: Operations Support Coordinator
Department: IT
Location: Remote - WA, OR, CA, AZ, ID, UT, NV, FL, PA, TN
FLSA Status: Non-Exempt (Hourly)
Supervisory Role: No
Reports To: IT Operations Manager
Date Created or Revised: 5/2/2026
Stellar's Commitment
At Stellar, we believe every employee plays an important role in our success. Contributions extend beyond defined responsibilities, and we value team members who are willing to step in, support one another, and take initiative when needed.
We are committed to working collaboratively and expect each employee to contribute wherever and whenever their skills and efforts can help move the organization forward and ensure our collective success.
About the Position:
The Operations Support Coordinator serves as the first point of contact for internal employee support across office, sales, and warehouse environments. This role is responsible for helping employees resolve day-to-day operational issues, including system questions, device troubleshooting, and process support. We are looking for someone close to one of our branches listed above, though this can be a remote position.
This position is focused on ownership and follow-through-ensuring issues are addressed efficiently and employees feel supported so operations can continue to run smoothly.
Essential Duties and Responsibilities:
Other duties, responsibilities, and activities may change or be assigned at any time.
Internal Customer Support
  • Serve as the first point of contact for employee support requests via phone, email, or ticketing system
  • Provide responsive, professional support to office staff, sales teams, and warehouse employees
  • Take ownership of support requests from intake through resolution, ensuring timely follow-up

System & Application Support
  • Provide first-line support for Prophet 21 (P21), assisting users with common tasks and basic troubleshooting
  • Support questions related to business systems and processes
  • Create simple guides or instructions to address recurring questions

Technical & Device Support
  • Troubleshoot basic issues with computers, printers, scanners, mobile devices, and related applications
  • Assist with setup of new users, devices, and basic system access
  • Coordinate with internal IT or external vendors for escalated technical issues

Issue Tracking & Resolution
  • Accurately document support requests and resolutions in the ticketing system
  • Track open issues and ensure timely follow-up and closure
  • Communicate clearly with employees regarding status, timelines, and next steps

Collaboration & Coordination
  • Partner with internal teams to resolve issues impacting operations
  • Understand business priorities and respond with appropriate urgency
  • Contribute to a team-oriented, service-focused support environment.

EDUCATION:
  • High School Diploma or equivalent required
  • Associate's degree or relevant technical training preferred

REQUIRED KNOWLEDGE AND SKILLS
  • 1-3 years of experience in customer support, operations support, help desk, or a related role
  • Strong customer service mindset with a focus on responsiveness and follow-through
  • Clear and effective communication skills, both written and verbal
  • Ability to troubleshoot basic technical and system-related issues
  • Strong problem-solving skills with a logical and curious approach
  • Ability to manage multiple requests and prioritize effectively in a fast-paced environment
  • Comfortable working with non-technical users and explaining solutions in simple terms
  • Basic proficiency with Microsoft Office and general business systems
  • Ability to learn new systems and tools, including ERP systems such as Prophet 21

Preferred
  • Experience with Prophet 21 (P21) or similar ERP systems
  • Experience supporting warehouse or operational environments
  • Familiarity with ticketing systems or help desk tools

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
  • This role is primarily sedentary and involves working at a desk using a computer for extended periods of time. Regular activities include sitting, typing, and using a phone. Occasional standing, walking, bending, or lifting light items may be required.

WORK ENVIRONMENT:
  • Marginal to minimal exposure to noise or hazards. Work is primarily performed at a desk using standard office equipment.

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