We help businesses make smart technology decisions to further their strategies. Our fixed-fee ... Manage service tickets and provide resolution for escalated service tickets within our processes.
We help businesses make smart technology decisions to further their strategies. Our fixed-fee ... Manage service tickets and provide resolution for escalated service tickets within our processes.
IT Help Desk Intern
Edmonton, AB · On-site
Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing ... Management; • Knowledge of Incident and Request Management; • Excellent analytical ...
IT Help Desk Intern
Edmonton, AB · On-site
Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing ... Management; • Knowledge of Incident and Request Management; • Excellent analytical ...
Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing ... Management; • Knowledge of Incident and Request Management; • Excellent analytical ...
Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing ... Management; • Knowledge of Incident and Request Management; • Excellent analytical ...
We help businesses make smart technology decisions to further their strategies. Our fixed-fee ... Prioritize, manage, and resolve end-user incidents, service requests, and other day-to-day tasks.
We help businesses make smart technology decisions to further their strategies. Our fixed-fee ... Prioritize, manage, and resolve end-user incidents, service requests, and other day-to-day tasks.
Help desk experience required; familiarity with Jira help desk ticketing software is a strong asset ... Strong understanding of POS, ERP, CRM, and HRIS platforms * Familiarity with cybersecurity ...
Quick apply
Help desk experience required; familiarity with Jira help desk ticketing software is a strong asset ... Strong understanding of POS, ERP, CRM, and HRIS platforms * Familiarity with cybersecurity ...
(CAN) Customer Service Desk Associate
Edmonton, AB · On-site
CA$16.15/hr
As a key point of contact for customers, you help maintain security and accuracy while contributing ... Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
(CAN) Customer Service Desk Associate
Edmonton, AB · On-site
CA$16.15/hr
As a key point of contact for customers, you help maintain security and accuracy while contributing ... Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
L1 Hero Support
Edmonton, AB · On-site
CA$45K - CA$60K/yr
Qualifications & Experience * 1+ years of experience in IT support, help desk, or customer service ... and Management -- to make sure we're the right fit for each other. 6. Start your dream job at GAM ...
New
Quick apply
L1 Hero Support
Edmonton, AB · On-site
CA$45K - CA$60K/yr
Qualifications & Experience * 1+ years of experience in IT support, help desk, or customer service ... and Management -- to make sure we're the right fit for each other. 6. Start your dream job at GAM ...
New
L1 Hero Support
CA$45K - CA$60K/yr
Qualifications & Experience 1+ years of experience in IT support, help desk, or customer service ... and Management - to make sure we're the right fit for each other. 6. Start your dream job at GAM ...
New
L1 Hero Support
CA$45K - CA$60K/yr
Qualifications & Experience 1+ years of experience in IT support, help desk, or customer service ... and Management - to make sure we're the right fit for each other. 6. Start your dream job at GAM ...
New
You are heavily focused on providing professional and courteous assistance to management ... You are a high energy, positive team member with a passion for helping others in their health and ...
You are heavily focused on providing professional and courteous assistance to management ... You are a high energy, positive team member with a passion for helping others in their health and ...
You are heavily focused on providing professional and courteous assistance to management ... You are a high energy, positive team member with a passion for helping others in their health and ...
You are heavily focused on providing professional and courteous assistance to management ... You are a high energy, positive team member with a passion for helping others in their health and ...
You are heavily focused on providing professional and courteous assistance to management ... You are a high energy, positive team member with a passion for helping others in their health and ...
You are heavily focused on providing professional and courteous assistance to management ... You are a high energy, positive team member with a passion for helping others in their health and ...
Help with all the office duties such as checking clients in and out of rooms, supervising ... desk role an asset * Must complete 1-3 training rotations working under an experienced Camp Manager
Help with all the office duties such as checking clients in and out of rooms, supervising ... desk role an asset * Must complete 1-3 training rotations working under an experienced Camp Manager
Store Manager
CA$19 - CA$21/hr
Helping clients find storage solutions that fit their needs * Managing front desk operations customer, inquiries and property tours * Confirming reservations and completing rental agreements
Store Manager
CA$19 - CA$21/hr
Helping clients find storage solutions that fit their needs * Managing front desk operations customer, inquiries and property tours * Confirming reservations and completing rental agreements
Assistant Manager
CA$17 - CA$19/hr
Helping clients find storage solutions that fit their needs * Managing front desk operations customer, inquiries and property tours * Confirming reservations and completing rental agreements
New
Assistant Manager
CA$17 - CA$19/hr
Helping clients find storage solutions that fit their needs * Managing front desk operations customer, inquiries and property tours * Confirming reservations and completing rental agreements
New
Assistant Manager
CA$17 - CA$19/hr
Helping clients find storage solutions that fit their needs * Managing front desk operations customer, inquiries and property tours * Confirming reservations and completing rental agreements
Assistant Manager
CA$17 - CA$19/hr
Helping clients find storage solutions that fit their needs * Managing front desk operations customer, inquiries and property tours * Confirming reservations and completing rental agreements
Dental Practice Manager - Edmonton
Edmonton, AB · On-site
CA$34 - CA$40/hr
We'd love to meet you! We're seeking an enthusiastic Practice Manager to help run the day-to-day operations of our dental clinic while creating exceptional patient experiences at the front desk. This ...
Dental Practice Manager - Edmonton
Edmonton, AB · On-site
CA$34 - CA$40/hr
We'd love to meet you! We're seeking an enthusiastic Practice Manager to help run the day-to-day operations of our dental clinic while creating exceptional patient experiences at the front desk. This ...
... desk, project work, proactive maintenance, procurement, training, and ongoing support. To deliver ... Help your team understand the planning, schedule, scope, and budget cycles for project ...
Quick apply
... desk, project work, proactive maintenance, procurement, training, and ongoing support. To deliver ... Help your team understand the planning, schedule, scope, and budget cycles for project ...
Sales Manager - Edmonton, AB
CA$90K - CA$120K/yr
Sales Manager - Edmonton, AB Location: Edmonton, AB Job Type: Full-time First-Year On-Target Earnings (OTE): $90,000-$120,000 About the Role We are looking for an experienced Sales Manager to lead ...
Sales Manager - Edmonton, AB
CA$90K - CA$120K/yr
Sales Manager - Edmonton, AB Location: Edmonton, AB Job Type: Full-time First-Year On-Target Earnings (OTE): $90,000-$120,000 About the Role We are looking for an experienced Sales Manager to lead ...
Site Manager
Edmonton, AB · On-site
CA$80K - CA$100K/yr
Act as a managed services subject matter expert and primary Long View contact for the assigned ... with service desk team members and project teams to help resolve issues or to introduce ...
Site Manager
Edmonton, AB · On-site
CA$80K - CA$100K/yr
Act as a managed services subject matter expert and primary Long View contact for the assigned ... with service desk team members and project teams to help resolve issues or to introduce ...
Team Lead - Client Support Analyst
Edmonton, AB · On-site
CA$77K - CA$91K/yr
Utilizing your leadership abilities, you will support team performance by helping establish ... Harnessing your managerial abilities, you will act as backup to the Manager, National Service Desk ...
Team Lead - Client Support Analyst
Edmonton, AB · On-site
CA$77K - CA$91K/yr
Utilizing your leadership abilities, you will support team performance by helping establish ... Harnessing your managerial abilities, you will act as backup to the Manager, National Service Desk ...
Help Desk Manager information
What does a help desk manager do?
A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.
What does a help desk manager do?
A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.
What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?
To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?
A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.
What is the difference between Help Desk Manager vs Help Desk Technician?
| Aspect | Help Desk Manager | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, HDI-Support Center Analyst, CompTIA A+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Supervises support teams, manages workflows, oversees customer service | Provides technical support, troubleshoots hardware/software issues |
| Employer & Industry Usage | IT departments, tech companies, large organizations | Help desks, IT support centers, small to medium businesses |
The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.
More about Help Desk Manager jobs
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Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 29 days ago
Job description
Looking for a workplace that values excellence and simplicity? At Yardstick Technologies, we excel in delivering top-notch solutions while simplifying complex challenges. We listen to our clients and team members, care about your growth, and celebrate every success together. Join us and make a real impact!
Our Story:
Yardstick Technologies, founded in 2008, leads IT outsourcing for small and medium businesses in Western Canada. We help businesses make smart technology decisions to further their strategies. Our fixed-fee services include managed IT solutions, cloud computing, Backup and Disaster Recovery, IT strategy, and consulting. We believe technology should help your business "WIN" and be part of a greater vision. Many small businesses trust us as their IT partner.
What You'll Be Doing:As a Service Desk Analyst - Tier 2, you will be responsible for delivering a positive customer experience by ensuring that client service level commitments are completely met or exceeded. You will take pride in prioritizing and closing service tickets within the service team while maintaining high client satisfaction by resolving most issues escalated to you.
What You'll Be Working On:
- Manage service tickets and provide resolution for escalated service tickets within our processes.
- Manage personal service ticket queue ensuring service requests are resolved with proper ticket prioritization and management.
- Complete change and incident request tickets.
- Work with vendors to complete service requests.
- Diagnose and resolve advanced issues.
- Effective time management and time tracking.
- Understand and follow Yardstick service operational standards, processes, and best practices.
- Participate in a rotating on-call schedule.
- Complete training and certifications required.
- May need to travel up to 20%.
What We're Looking For:
- Post-secondary education in Information Technology.
- 2+ years of experience working within IT.
- 2+ years of experience working with Windows Server Technologies.
- 2+ years of experience with Domains, GPOs, and Active Directory.
- 2+ years of experience working in a help desk environment.
- Responsible, self-motivated, detail-oriented, and a good communicator.
- Proven track record of providing excellent customer service and troubleshooting solutions in a busy environment.
- Valid driver's license.
Physical Requirements (include but are not limited to):
- Ability to lift heavy IT equipment including but not limited to desktops, printers, workstations, and UPS etc. up to 50 lbs. without assistance.
Our Employee Perks:
- Competitive Salaries.
- Comprehensive Health, Dental, and Vision Insurance.
- Retirement Savings Plan with up to 3% Company Matching.
- 3 Weeks of Paid Time Off Annually, plus 11 Days Off on Alberta Holidays.
- Certification Reimbursement.
- Paid Parking.
We are excited about the possibility of you joining our team! If you're passionate, driven, and ready to make a difference, we encourage you to apply for our open positions.
Explore our careers page at https://yardsticktechnologies.bamboohr.com/careers to view other opportunities and find the perfect fit for your skills and aspirations.