Help Desk Manager Jobs in Edmonton, AB (NOW HIRING)

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) - with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We have an exciting new opportunity in Claims for a Level I or II Accident Benefits Adjuster in one of the following offices:

• Edmonton, AB

• Calgary, AB

• Vancouver, BC

• Victoria, BC

At Intact Insurance, we believe insurance is not about things, it's about people. It's what we believe, and it shapes everything we do. It's why we strive to provide a second-to-none experience for our customers and create an inspiring workplace for our employees to thrive in and "grow with us".

Please note: increased in-office presence will be required for the first six months of employment to support training and development in this role.
What you'll do here:

• Analyze and interpret insurance policy wording to determine coverage and evaluate entitlements that are fair and equitable.

• Communicate in a timely and respectful manner with customers, claimants, lawyers and insurers to settle claims and report findings and settlements.

• Conduct investigations and identify additional information such as medical examinations, customer medical or employment history as required to clarify and/or justify a claim.

• Ensure all cases are clearly documented and meet our legislative requirements.

• Identify process improvement needs and recommend changes to policies or procedures to improve quality service and competitiveness.

What you bring to the table:

• Post-Secondary Education in a health-related field or have worked in a medical setting and are proficient in understanding medical terminology.

• Previous claims adjusting experience is required.

• Accident Benefits claims handling is an asset.

• Working toward the Chartered Insurance Professional (CIP) designation is an asset.

• Alignment with IFC company organizational values.

• Have a strong ability to multitask and thrive in a fast-paced environment.

• Approach each claim with a collaborative mindset which focuses on the needs of the customer and respects the parameters of the policy wording.

• A skilled communicator, in both verbal and written, allowing you to foster favourable business relationships.

• Compassionately listen to customers while guiding the conversation to gather, document, and confirm all required information, enabling you to assess each situation and make timely, thoughtful decisions.

• Passion for investigation and getting to the root cause of the customer's concerns allowing you to identify red flags and/or find solutions to support while adhering to the parameters of the policy wording.

• A desire to go above and beyond for our customers and your colleagues because you truly want to make a difference.

• Strong desk management and organizational skills.

• Strong desire for personal growth and continuous learning.

• No Canadian work experience required however must be eligible to work in Canada.

Please note that the posted salary range is for the Level II Adjuster role. We encourage candidates who may fall outside of this range to apply as well.

#LI-Hybrid

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.