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It Helpdesk Associate Jobs in Edmonton, AB (NOW HIRING)

Recruitment Partners

Director of IT

Edmonton, AB

Help desk experience required; familiarity with Jira help desk ticketing software is a strong asset ... Microsoft Certified Azure Administrator Associate, CompTIA Network+ / Security+ / CySA+, ITIL ...

WCB Alberta

IT Specialist III

Edmonton, AB · On-site

CA$110K/yr

Support for Windows server infrastructure not handled by the Help Desk. * Maintenance and support of IT Infrastructure. * Proactively review ACS Service offerings. Identify and implement process ...

NorQuest College

IT Support Desk Analyst

Edmonton, AB · On-site

CA$48K - CA$63K/yr

We are seeking someone with great customer service and communication skills to help our students ... The IT Support Desk Analyst is the single point of contact for end users regarding issues ...

FLINT Corp.

IT Business Analyst

Sherwood Park, AB

With a strong local presence and top-tier talent, we deliver high-quality services as we help our customers bring their resources to our world. As an IT Business Analyst, you will be embedded within ...

Enbridge

Specialist I, IT Systems

Edmonton, AB · On-site +1

We are seeking a Specialist I, IT Systems to join our Technology & Information Services (TIS ... Working alongside a highly experienced team, you will help deliver technology solutions that create ...

Enbridge

Advisor IT Network Operations

Edmonton, AB · Hybrid

CA$80K - CA$105K/yr

Join Enbridge as an Advisor TIS Network Operations, where you'll help build, optimize, and automate ... in IT, Computer Science, Networking, Engineering or a related subject area. A combination of ...

Yardstick Technologies Inc

Project Manager

Edmonton, AB · On-site

Yardstick Technologies, founded in 2008, leads IT outsourcing for small and medium businesses in Western Canada. We help businesses make smart technology decisions to further their strategies. Our ...

EPCOR

Analyst, IS Infrastructure PMO

Edmonton, AB

... Associate Director, Infrastructure Programand will have the following key accountabilities (but are not limited to these): * Providinginputinto the IT Projects Admin and IS Infrastructure PMO plans ...

Aritzia

Retail Associate - Southgate

Edmonton, AB · On-site

$30/hr

As a Retail Associate within our boutiques, you will be part of the team responsible for the ... From the product to the art to the music pumping through our top-of-the-line sound systems. It's ...

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All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Edmonton, AB

It Helpdesk Associate information

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Edmonton, AB? The most popular types of It Helpdesk jobs in Edmonton, AB are:
What are popular job titles related to It Helpdesk Associate jobs in Edmonton, AB? For It Helpdesk Associate jobs in Edmonton, AB, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Associate jobs in Edmonton, AB look for? The top searched job categories for It Helpdesk Associate jobs in Edmonton, AB are:
What cities near Edmonton, AB are hiring for It Helpdesk Associate jobs? Cities near Edmonton, AB with the most It Helpdesk Associate job openings:
It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Edmonton, AB as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Director of IT

Recruitment Partners

Edmonton, AB

Full-time

Posted 28 days ago

Job description

Director of IT
Our Edmonton-based Client is searching for a Director of IT who reports directly to the Executive Committee and will lead the planning, execution, and optimization of their IT Systems. You'll build the IT roadmap, approve initiatives proposed by the IT team, and partner cross-functionally to drive service excellence.
Your success will be defined by your ability to:
  • Develop and lead the company's overall IT strategy — including roadmap, timelines, and direction — in alignment with operational and strategic goals
  • Report directly to the Executive Committee, presenting recommendations, progress updates, and approving initiatives proposed by the IT team
  • Oversee large projects introduced by the IT team, ensuring quality execution, on-time delivery, and measurable business impact
  • Oversee critical platforms such as POS (Oracle), ERP, Sage, CRM, and loyalty systems
  • Oversee the security and maintenance of cloud infrastructure, including Microsoft 365 and Azure environments, ensuring robust backup systems and firewall protections are in place and regularly reviewed
  • Lead Sage 300 ERP upgrades end-to-end, manage enterprise reporting platforms (Power BI, Sage Intelligence, etc.), and drive AI/automation adoption across core finance processes — all while bridging IT, Finance, and third-party partners to maintain system integrity and support business operations
  • Ensure the delivery of responsive and effective technical support across internal departments and the franchise network, fostering a culture of service excellence
  • Ensure compliance with privacy laws, data protection requirements, and IT risk management standards
  • Oversee IT vendors, licensing, contracts, and procurement
  • Mentor and lead a growing in-house IT team while maintaining a strong hands-on presence
  • Policies & Documentation: Lead the development, implementation, and continuous improvement of IT policies, procedures, and documentation to support operational efficiency, compliance, and knowledge management
  • Innovation & Growth: Evaluate new technologies and drive system integration projects that support the company's growth
Your strengths include:
  • Degree or diploma in IT, Computer Science, or a related field
  • 7+ years of progressive IT experience with at least 3+ years in a senior leadership or director-level role
  • Proven experience creating and executing an IT strategy, including roadmap development, timelines, and direction-setting
  • Strong Point-of-Sale system background, ideally with Oracle or similar
  • Help desk experience required; familiarity with Jira help desk ticketing software is a strong asset
  • Proven hands-on experience with system administration, cloud platforms (Microsoft 365, Azure), networking, endpoint security, and backup systems
  • Strong understanding of POS, ERP, CRM, and HRIS platforms
  • Familiarity with cybersecurity frameworks, data governance, and IT compliance
  • Strategic mindset with excellent troubleshooting, communication, and collaboration skills, including the ability to influence at the executive level
  • Experience in a multi-unit retail or franchise environment is a strong asset
  • Highly organized, resourceful, and proactive in identifying and implementing tech-driven solutions
  • Microsoft Certified Azure Administrator Associate, CompTIA Network+ / Security+ / CySA+, ITIL Foundation, or an IT project management certification
If you are interested in this role and meet the above criteria, please click the "Apply" button to send your resume directly to Paul Thandi.
Recruitment Partners Inc. is an Alberta-based, Alberta-focused recruitment firm. We are dedicated to building long-term relationships while securing top talent for Alberta's best employers. At the heart of our efforts is a collaborative, consultative approach. We are proud of our team of consultants, who come with practical business experience, a strong network of professional contacts, and are focused on what is best for both clients and candidates. We will facilitate the best fit between client and candidate. This means reduced turnover, enhanced employee engagement, increased productivity, customer satisfaction, and more.
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