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It Helpdesk Associate Jobs in Edmonton, AB (NOW HIRING)

Wajax

IT Help Desk Intern

Edmonton, AB · On-site

Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing ... Adheres to IT Services Policies, Procedures and Guidelines * Supports organisational change * Other ...

Wajax

IT Help Desk Intern

Acheson, AB · On-site

Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing ... Adheres to IT Services Policies, Procedures and Guidelines * Supports organisational change * Other ...

Fleetworthy

IT Support Specialist

Edmonton, AB · On-site

Log, track, and resolve incoming help desk tickets in a timely and thorough manner. Troubleshooting ... Associate's degree, certificate program in IT/Computer Science, or demonstrated equivalent ...

Scandinavian Building Services

IT Analyst

Edmonton, AB · On-site

As we continue to grow we are looking to add a IT Analyst ( Contract) to the Scandi Family! This is ... Must have minimum 2 years experience in a helpdesk role with an IT focus * Good technical knowledge ...

FLINT Corp.

IT Business Analyst

Sherwood Park, AB

With a strong local presence and top-tier talent, we deliver high-quality services as we help our customers bring their resources to our world. As an IT Business Analyst, you will be embedded within ...

Aspire IT Systems LLC

Be Seen First

Account Associate - Remote - Canada

Edmonton, AB · Remote

CA$50K - CA$65K/yr

Aspire IT Systems delivers enterprise networking, network security, cloud infrastructure, and AV, broadcast & media integration. www.aspireitsystems.io We're hiring a hunter Account Executive to ...

GAM Technical Services

L1 Support Hero

Edmonton, AB · On-site

CA$45K - CA$60K/yr

Qualifications & Experience * 1+ years of experience in IT support, help desk, or customer service role within a technical environment. * Fluency in English * French would be considered an important ...

EPCOR

Information Management Coordinator

Edmonton, AB

CA$41.52/hr

You will help ensure that the information storage, collaboration, and document management needs of ... Providing input into EPCOR Technologies and Water PMO plans and priorities while maintaining ...

EPCOR

Information Management Coordinator

Edmonton, AB · On-site

CA$41.52/hr

You will help ensure that the information storage, collaboration, and document management needs of ... Providing input into EPCOR Technologies and Water PMO plans and priorities while maintaining ...

EPCOR

Information Management Coordinator

Edmonton, AB · On-site

You will help ensure that the information storage, collaboration, and document management needs of ... Providing input into EPCOR Technologies and Water PMO plans and priorities while maintaining ...

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It Helpdesk Associate information

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Edmonton, AB?

The most popular types of It Helpdesk jobs in Edmonton, AB are:

What are popular job titles related to It Helpdesk Associate jobs in Edmonton, AB?

For It Helpdesk Associate jobs in Edmonton, AB, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Associate jobs in Edmonton, AB look for?

The top searched job categories for It Helpdesk Associate jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for It Helpdesk Associate jobs?

Cities near Edmonton, AB with the most It Helpdesk Associate job openings:

It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Edmonton, AB as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

IT Help Desk Intern

Edmonton, AB • On-site

Wajax
See more jobs at Wajaxexternal

Full-time

Medical, Dental, Retirement

Posted 18 days ago

Job description

The Opportunity

Responsible for the successful completion of helpdesk requests within their support queue covering all Wajax IT activities.

The Role

  • Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
  • Provides phone and in-person support to local and remote site end users on a variety of issues. Identifies, researches, and resolves technical problems. Tracks and monitors the problem to insure a timely resolution.
  • Provide printing support for all sites.
  • Configures, personalizes and positions workstations for remote site users. Maintains upgrades or replaces hardware and software systems.
  • Maintains, troubleshoots, installs and repairs computer systems, hardware, software and peripheral devices. Recommends and schedules repairs. Installs new software releases, system upgrades and resolves software related problems.
  • Provides and delegates tasks as it relates to workloads.
  • Works with suppliers to deliver a better experience at all sites.
  • Provides after hours on call support as required on a rotational basis.
  • Helps co-ordinate and maintain quality standards
  • Adheres to IT Services Policies, Procedures and Guidelines
  • Supports organisational change
  • Other duties as required

The Candidate

  • currently enrolled in a post-secondary program
  • This role is required to be a co-op placement position

• Diploma in Computer Science or equivalent IT certification.
• Knowledge: Experience with desktop operating systems (Windows 7, 8, 10);  
•  Bilingual in English and French  is a definite asset
• Knowledge of User Account Management; 
• Knowledge of Incident and Request Management; 
• Excellent analytical, troubleshooting and communication skills; 
• iPhones, Android devices and Tablets support 

The Company 

Our BIG goal is to be the most trusted supplier of industrial process equipment in Western Canada – and we believe that we have the best people, manufacturing partners, products, and capabilities to get us there! We aim to live each day by our Tundra/Wajax Core Values of 'Learning Matters', 'Safety, No Shortcuts', 'Teamwork, and 'Give Back'.

Tundra offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional perks. 

Highlights include:

  • Competitive health and dental benefits with 100% employer paid premiums (no waiting period for eligibility).
  • Defined Contribution Pension Plan with 3.5% of total compensation matched by employer (no waiting period for eligibility).
  • Health Spending Account.
  • Wajax led e-learning, and product training through industry leading manufacturers.
  • Exclusive discounts through Wajax with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, group mortgage rates, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
  • Philanthropic focus in the communities with charities such as Kids Cancer Care Foundation, The Ride to Conquer Cancer, and Canadian Blood Services.
  • Award-Winning Health and Wellness Program.

\\ Together we get more done.

Apply