It Helpdesk Associate Jobs in Edmonton, AB (NOW HIRING)

Associate Consultant, Maximo

Location: Hybrid/Home-based, Canada

Position Summary:

We are seeking an Associate Consultant to join our growing team at Cohesive, within Bentley Systems. Cohesive is the world's leading Maximo Implementor, with colleagues spread across 22 offices, as well as remote colleagues globally. This role offers an excellent opportunity to build your functional and technical expertise in Enterprise Asset Management (EAM) across various industries, focusing on improving our clients' asset reliability and work efficiency with IBM's Maximo Application Suite.

This position reports to the Manager, Services and works closely with senior consultants and project teams.

Responsibilities:

• Support Maximo implementation projects under the guidance of Cohesive senior consultants, interfacing with clients to understand their business requirements and translating them to technical solutions within IBM Maximo.
• Configure IBM Maximo software to meet client-specific requirements.
• Document business requirements, functional and technical specifications, test cases and user training guides as needed.
• Participate in requirements gathering, solution design, development, testing, and deployment phases of projects, as assigned.
• Apply standardized software development lifecycle (SDLC) methodologies to project tasks.
• Effectively collaborate with cross-functional teams to ensure successful project execution.

Learning & Development:

• Gain exposure to industry best practices in Enterprise Asset Management and Maximo implementations.
• Receive mentorship from experienced consultants and participate in structured training sessions.
• Develop skills in gathering business requirements, supporting workshop facilitation, configuring software, testing, troubleshooting, data migration, and integration techniques.
• Exposure to the end-to-end SDLC lifecycle on projects.

Required Qualifications: 

• Bachelor'sdegree or equivalent from a recognizedhigher educational institution,in the field of Computer Science, Engineering, or Information Technology. 
• Experience in Python, Java, JavaScript, SQL, C#, or other programming languages 
• Strong customer service skills are essential, with the ability to communicate clearly, build trust with clients, and handle inquiries or challenges with professionalism and care.

• Effectively diagnose and resolve problems, while staying organized and managing your time efficiently.
• Translate complex technical ideas into clear, understandable language for non-technical audiences.
• Proficient in use of the Microsoft Office Suite (Word, Excel, PowerPoint, Visio, and SharePoint) 

Desired Qualifications: 

• Understanding of Relational Databases (Oracle, SQL Server, DB2, etc.) 

• Intermediate or better with Structured Query Language (SQL) for Databases 
• Knowledge of / experience with Linux, Kubernetes, or containerized applications
• Knowledge of / experience with any of the following software: PowerBI, Talend, Selenium, Microsoft SQL Server Integration Services (SSIS)

• Experience working within an industry via co-op terms during post-secondary education, or through previous internships

Other: 

• This a full-time role expected to work 40 hours per week, hybrid or home-based in Canada. 
• Required sitting or standing at will while performing work on a computer (or any other physical requirements). The role requires communication with managers, peers, and other colleagues of the company in person (on occasion), and by utilizing Microsoft Teams chat, calling, and meeting functions.
• This position may require some travel to client site, depending on project requirements. Travel, if required, will be limited to a maximum of 50% a year.

What We Offer: 

• A great Team and culture - please see our colleague video. 
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start. 
• An attractive salary and benefits package.
• A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups. 
• A company committed to making a real difference by advancing the world's infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact. 

#LI-Remote

#li-mg1

#li-HYBRID

About Bentley Systems

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com 

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.