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It Helpdesk Associate Jobs in Calgary, AB (NOW HIRING)

VC3

IT Help Desk Technician - Level 1

Calgary, AB · On-site

Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also ...

VC3

IT Help Desk Technician - Level 2

Calgary, AB

Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client ...

VC3

IT Help Desk Technician - Level 2

Calgary, AB · On-site

Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client ...

WinSport

Director, Information Technology

Calgary, AB

At WinSport, you will help strengthen the systems, tools, and technology foundations that enable ... Janet Soles and Associates has been retained to conduct this search on behalf of WinSport. For more ...

Charter (Canada)

IT Support Analyst

Calgary, AB · On-site

$37 - $45/hr

Charter is an awardwinning Canadian IT Solutions and Managed Services Provider founded in 1997 ... Our mission is to align people, processes, and technologies to help clients enhance communication ...

PwC

Information Technology Audit Manager

Calgary, AB

CA$84K - CA$134K/yr

Leverage various technical Information Technology controls (e.g. databases, operating systems, data warehouses, and reporting tools) in order to help our clients achieve optimal operational ...

Enerflex Ltd.

Manager, IT Security

Calgary, AB · On-site +1

As Manager, IT Security, you will lead a capable team, strengthen security practices, and help protect critical IT, OT, cloud, identity, data, and AI-enabled environments. The role offers meaningful ...

SysGen Solutions

IT Solutions Architect

Calgary, AB · Hybrid

IT Solutions Architect From our Calgary HQ to our teams in Edmonton, Red Deer, and the Okanagan ... Paid training and development to help you level up. * Make Your Mark: We're a flat organization ...

VC3

IT Project Specialist

Calgary, AB · On-site

High school diploma required; associate's or bachelor's in a technology-related degree preferred * 3+ years of experience in any combination of information system design, installation, configuration ...

Softchoice

IT Business Analyst

Calgary, AB

As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations turn ambition into realworld outcomes. We do this through the ...

FLINT Corp.

IT Business Analyst

Calgary, AB

With a strong local presence and top-tier talent, we deliver high-quality services as we help our customers bring their resources to our world. As an IT Business Analyst, you will be embedded within ...

Parkland

Specialist - IT Apps Dev

Calgary, AB · On-site

For more information, please visit www.sunocolp.com. Sunoco LP is a leading energy infrastructure ... The primary role of this position is to help design, build, and integrate modern web applications ...

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It Helpdesk Associate information

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Calgary, AB? The most popular types of It Helpdesk jobs in Calgary, AB are:
What are popular job titles related to It Helpdesk Associate jobs in Calgary, AB? For It Helpdesk Associate jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Associate jobs in Calgary, AB look for? The top searched job categories for It Helpdesk Associate jobs in Calgary, AB are:
What cities near Calgary, AB are hiring for It Helpdesk Associate jobs? Cities near Calgary, AB with the most It Helpdesk Associate job openings:
It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Calgary, AB as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

IT Help Desk Technician - Level 1

VC3

Calgary, AB • On-site

Full-time

Re-posted 20 hours ago

Job description

Description
Are you passionate about IT? Do you enjoy working in a customer service setting? Do you excel in a fast-paced and dynamic work environment?
Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by:  Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.
Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently
Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.
Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.
Our Noble Promise - “Developing Growth Minded People” - Is the driving force behind our values and why we do what we do.
Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also responsible to respond to client inquiries, running diagnostic programs, isolating problems, and determining and implementing solutions with a defined scope of support.

Key Responsibilities
  • Provide end user support to inbound phone requests from CVS clients.
  • Triage inbound service requests from CVS clients and determine the appropriate course of action to resolve the issue.
  • Use the “Issue identification” model to identify problems with client computers.
  • Install, modify and repair computer hardware & software.
  • Run diagnostic programs to resolve computer problems.
  • Tier 1 server & Network device management. (Connectivity issues & New user setup)
  • Resolve technical problems with WAN & LAN issues
  • Follow-up with clients to assure issue resolution
  • Escalate out of scope issues to ROC II team.
  • Train and educate CompuVision clients on technical standards.
Additional Responsibilities:

  • Maintain accurate and up to date documentation through the change management process.
  • Maintain accurate and real time up to date timesheets.
  • Attend monthly training & team meetings as required.
  • Participate in the on-call rotation (1 week every 3-4 months

Skills Knowledge and Expertise

  • At least 1-year practical experience in a technical support position or recent technical education experience in a post-secondary environment.
  • At least 1-year demonstrated experience managing & working with the following technologies:
    • Windows 7, 8, & 10
    • Microsoft Office Suite (2010 & Newer)
      • Windows Server 2008 R2, 2012 R2, 2016
  • Active Directory
  • DHCP
  • DNS
  • Terminal Services
  • Microsoft Exchange 2007, 2010, 2013
  • Office 365
Thank you for your interest in CompuVision. We appreciate all applications; however, only those candidates selected for an interview will be contacted.