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Tech Support Jobs in Calgary, AB (NOW HIRING)

Charter (Canada)

IT Support Analyst

Calgary, AB · On-site

$37 - $45/hr

Position Summary We are seeking a skilled and customer-focused IT Support Analyst to provide technical support and maintain the stability, security, and performance of our IT infrastructure. The ...

GAM Technical Services

L1 Support Hero

Calgary, AB

CA$40K - CA$60K/yr

About GAM Tech GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated ... Position Overview We're looking for an enthusiastic L1 Support Hero to join our Service Delivery ...

GAM Technical Services

L1 Support Hero

Calgary, AB · On-site

CA$40K - CA$60K/yr

About GAM Tech GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated ... Position Overview We're looking for an enthusiastic L1 Support Hero to join our Service Delivery ...

GAM Technical Services

L1 Support Hero

Calgary, AB · On-site

Salary: About GAM Tech GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP ... Position Overview Were looking for an enthusiastic L1 Support Hero to join our Service Delivery ...

LaPrairie Group

Application Support Analyst

Calgary, AB · On-site

Work with the IT Infrastructure team to keep our main systems efficient and reliable. * Ensure support processes are consistent, documented, and easy to replicate. * Support business reporting needs ...

LaPrairie Group

Application Support Analyst

Calgary, AB · On-site

Work with the IT Infrastructure team to keep our main systems efficient and reliable. * Ensure support processes are consistent, documented, and easy to replicate. * Support business reporting needs ...

LaPrairie Group

Application Support Analyst

Calgary, AB · On-site

Work with the IT Infrastructure team to keep our main systems efficient and reliable. * Ensure support processes are consistent, documented, and easy to replicate. * Support business reporting needs ...

MSP Hire, Inc.

MSP Technician

Calgary, AB · On-site

Project implementation and client-facing IT support Why MSPs? Working for an MSP means variety, challenge, and growth. Instead of being limited to one environment, you'll gain exposure to multiple ...

Xpel

Install Support Tech

Calgary, AB · On-site

As an Installation Support Tech, you will provide technical support at any of our brick and mortar, mobile, or on-site locations. Core Duties * Prepare orders * Stock shelves with various six boxes ...

PwC

Information Technology Audit Manager

Calgary, AB

CA$84K - CA$134K/yr

Experienceinadvisingacrossa range of IT areas,suchas ITgovernance, IT service management, IT managementprocesses,vendorandcontractmanagement, ITcapability,assessments, IT support ...

SysGen Solutions

IT Solutions Architect

Calgary, AB · Hybrid

Our Dedicated IT Support Model means we build real relationships with clients, not just fix tickets. Guided by our 8 principles of collaboration, innovation, integrity and more, we tackle serious IT ...

Enbridge

Advisor IT Application Services

Calgary, AB · On-site +1

CA$85K - CA$110K/yr

Support integrations between Maximo and enterprise applications, including Oracle ERP (Finance and ... Understanding of asset management and work management business processes and related technologies.

Zeidler Architecture

Office Manager

Calgary, AB · On-site

This role provides administrative, facilities, and basic IT support while ensuring a professional, efficient, and welcoming workplace. You will work closely with Partners, leadership, and cross ...

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Tech Support information

See Calgary, AB salary details

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How much do tech support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for tech support in Calgary, AB is $20.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $24.04 per hour, depending on experience, location, and employer.

What is the job of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance to resolve problems. They often use diagnostic tools, communicate solutions clearly, and may work in help desks or support centers, sometimes requiring certifications like CompTIA A+.

What are some common challenges faced by tech support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What is a tech support specialist?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What are the qualifications to get a job in tech support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

What are the key skills and qualifications needed to thrive as a tech support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

More about Tech Support jobs
What are popular job titles related to Tech Support jobs in Calgary, AB? For Tech Support jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching Tech Support jobs in Calgary, AB look for? The top searched job categories for Tech Support jobs in Calgary, AB are:
Tech Support jobs near you
Infographic showing various Tech Support job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 63% Full Time, 32% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,537 per year, or $20.9 per hour.

IT Support Analyst

Charter (Canada)

Calgary, AB • On-site

$37 - $45/hr

Contractor

Posted 20 days ago

Job description

Charter is an awardwinning Canadian IT Solutions and Managed Services Provider founded in 1997. With offices across Canada, Charter delivers innovative IT solutions, managed services, project delivery, consulting, and staff augmentation expertise to organizations nationwide. Our mission is to align people, processes, and technologies to help clients enhance communication, optimize performance, and modernize their operations. Using business architecture methodology and humancentered design, we guide clients through successful digital transformations, uncover new opportunities, and accelerate growth.


Position Summary

We are seeking a skilled and customer-focused IT Support Analyst to provide technical support and maintain the stability, security, and performance of our IT infrastructure. The successful candidate will be responsible for troubleshooting and supporting end-user devices, desktop and laptop computers, Microsoft 365 services, network infrastructure, virtualization platforms, and security appliances. This role requires strong technical expertise, excellent problem-solving skills, and a commitment to delivering exceptional customer service.


Key Responsibilities


  • Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, and business applications.
  • Troubleshoot hardware, software, operating system, network connectivity, and Microsoft 365 issues.
  • Administer and support Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID.
  • Manage user accounts, permissions, licensing, and access requests.
  • Support and troubleshoot Juniper network infrastructure, including switches, routers, wireless networks, VPNs, and VLANs.
  • Administer and maintain Hyper-V virtual environments, virtual machines, backups, and disaster recovery processes.
  • Support Palo Alto firewalls, VPNs, security policies, and vulnerability remediation activities.
  • Perform system maintenance, patch management, monitoring, and IT asset lifecycle management.
  • Document incidents, resolutions, and technical procedures while escalating complex issues as required.


Qualifications

  • Diploma or degree in Information Technology, Computer Science, or a related field.
  • 3+ years of experience in IT support, help desk, or infrastructure support.
  • Hands-on experience with Windows environments, Microsoft 365, Hyper-V, Juniper networking, and Palo Alto firewalls.
  • Knowledge of Active Directory, Microsoft Entra ID, TCP/IP, DNS, DHCP, VPNs, and VLANs.
  • Strong troubleshooting, analytical, organizational, and customer service skills.
  • Excellent verbal and written communication skills with the ability to manage multiple priorities.



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