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It Helpdesk Associate Jobs in Calgary, AB (NOW HIRING)

For more information, please visit www.sunocolp.com. Sunoco LP is a leading energy infrastructure ... The primary role of this position is to help design, build, and integrate modern web applications ...

Description Are you a driven IT professional with strong technical skills and a proven track record for maintaining positive client relationships? Do you possess sound judgment with the ability to ...

As part of our dynamic team, you'll have the opportunity to develop into a trusted technology advisor, helping clients transform their business through innovative IT solutions. You'll work in an ...

Build a culture of accountability, continuous improvement, and "Help First" client service. Client ... MSP/Managed IT Services leadership experience strongly preferred. Demonstrated ability to build and ...

Information systems or related degree preferred. * 1+ years experience working in an IT-related ... help you succeed. * RESPECTED WORLDWIDE - Robert Half has appeared onFORTUNE magazine's list of ...

Together, we help people, businesses, and society prosper in good times and be resilient in bad ... Support middleware, complex application environments, end-user technologies and telephony ...

Showing results 21-40

It Helpdesk Associate information

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Calgary, AB?

The most popular types of It Helpdesk jobs in Calgary, AB are:

What are popular job titles related to It Helpdesk Associate jobs in Calgary, AB?

For It Helpdesk Associate jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Associate jobs in Calgary, AB look for?

The top searched job categories for It Helpdesk Associate jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for It Helpdesk Associate jobs?

Cities near Calgary, AB with the most It Helpdesk Associate job openings:

Infographic showing various It Helpdesk Associate job openings in Calgary, AB as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Specialist - IT Apps Dev

Parkland Corporation

Calgary, AB โ€ข On-site

Full-time

Re-posted 9 days ago


Job description

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com.

Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers.

At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and are committed to making your job a challenging and rewarding experience.

Competitive Benefits. Meaningful Extras. Unmatched Value.

  • A place where you can take your career in the direction you want to grow and go

The Opportunity:

The primary role of this position is to help design, build, and integrate modern web applications with a variety of existing backend systems. This role includes supporting and enhancing our current Angular application while also contributing to the development of a new React-based application currently under active build. Experience with React is highly beneficial as we continue expanding our front-end technology stack.
As a Senior Software Developer, you will play a key leadership role in sprint planning, requirements gathering, solution design, prototyping, and full-stack development. You will collaborate closely with cross-functional teams to deliver scalable, high-quality solutions using modern technologies including C#, TypeScript, MSSQL, and contemporary front-end frameworks within a Continuous Integration/Continuous Deployment (CI/CD) environment.
Strong architectural thinking, clean coding practices, and experience working across both frontend and backend systems are essential for success in this role.

Responsibilities:

  • Designing and building customer facing website
  • Designing and building backend jobs to integrate applications
  • Troubleshooting and resolving application issues

Education:

  • Bachelor’s Degree in Computer Science or related field

Requirements:

  • 3-5 years of experience
  • Equivalent experience and demonstrated equivalent competency may supplant the bachelor’s degree
  • Experience with Angular
  • Experience with C# and MSSQL
  • Experience with MSSQL and C#
  • Understands HTML, XML, web services, etc.
  • Understands and can write complex SQL queries and stored procedures with complex table relationships
  • Knowledge in writing ETL applications using MSSQL and C#
  • Excellent communication skills and ability to work patiently with users
  • Quickly learn new skills and technologies
  • Ability and willingness to go beyond IT knowledge and understand the underlying business process
This position may be filled at the Analyst, Senior, or Lead level, depending on the successful candidate's qualifications, experience, and demonstrated competencies.

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States, and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

We respect the diverse cultures, traditions, and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Final candidates will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.

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Parkland logo

About Parkland

Sourced by ZipRecruiter

With a team of over 10,000 employees at our main hospital and surrounding area clinics, Parkland is one of the largest public hospital systems in the country. For over 100 years, we remain dedicated to providing the best patient experience for those in our care. As a Parkland team member, you have the opportunity to apply your skills and talents as well as advance your knowledge and career goals. We offer meaningful careers that build on our vision of defining the standards of excellence in public health.

Industry

Oil and coal products manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Calgary, AB, CA

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