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Help Desk Manager Jobs in Calgary, AB (NOW HIRING)

VC3

IT Help Desk Technician - Level 2

Calgary, AB · On-site

Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level ... Maintain accurate and up to date documentation through the change management process. * Maintain ...

VC3

IT Help Desk Technician - Level 2

Calgary, AB · On-site

Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level ... Maintain accurate and up to date documentation through the change management process. * Maintain ...

VC3

IT Help Desk Technician - Level 1

Calgary, AB · On-site

Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance ... Tier 1 server & Network device management. (Connectivity issues & New user setup) * Resolve ...

VC3

IT Service Desk Technician, Level 3

Calgary, AB · On-site

... Desk Technician is responsible for providing senior level technical assistance and support to ... Advanced server & network device management. * Resolve technical problems with Servers and network ...

Fluor

Site IT Lead

Calgary, AB · On-site

Escalate issues to the Enterprise Help Desk and specialized IT teams as required. Work closely with the Home Office PIM Lead to support project information systems, document management, digital ...

GAM Technical Services

L1 Support Hero

Calgary, AB

CA$40K - CA$60K/yr

About GAM Tech GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated ... Qualifications & Experience 1+ years of experience in IT support, help desk, or customer service ...

GAM Technical Services

L1 Support Hero

Calgary, AB · On-site

CA$40K - CA$60K/yr

About GAM Tech GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated ... Qualifications & Experience * 1+ years of experience in IT support, help desk, or customer service ...

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Help Desk Manager information

See Calgary, AB salary details

$37.5K

$78.2K

$120K

How much do help desk manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for help desk manager in Calgary, AB is $78,164.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $93,500.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Calgary, AB?

The most popular types of Help Desk jobs in Calgary, AB are:

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For Help Desk Manager jobs in Calgary, AB, the most frequently searched job titles are:

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Cities near Calgary, AB with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $78,164 per year, or $37.6 per hour.

IT Help Desk Technician - Level 2

VC3

Calgary, AB • On-site

Full-time

Re-posted 12 days ago

Job description

Description
The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client’s line of business (LOB) applications, this role is also responsible for ensuring high uptime and stability related to computer systems, Microsoft (particularly Office365) software, and documenting new/updating changed information in our knowledgebase.
Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by:  Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.
Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently
Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.
Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.
Our Noble Promise - “Developing Growth Minded People” - Is the driving force behind our values and why we do what we do.
An additional duty in this role is to serve as an escalation point for our Remote Services Team who require higher level technical expertise in running diagnostic programs, isolating problems, and determining and implementing solutions within a moderate scope of support, as well as mentoring and assisting junior technicians.
CompuVision Toolkit Requirements
To be successful at CompuVision, we recommend you pack in your toolkit:
  • Wit and sense of humour
  • Desire to constantly grow and learn
  • Willingness to ask questions and accept that you don't know it all
  • Commitment to the success of our team and our clients
  • Courage to be innovative and openness to share new ideas
  • Willingness to listen (keep your eyes and ears open!)
  • Glass half full focus and mindset
  • Urge to acknowledge and recognize the contributions of others
  • (Optional) Meme-sharing capabilities

Who we are

CompuVision is an IT management and consulting company that leverages technological innovations for small, medium and large businesses, now and in the future.
At CompuVision, creativity is more than just encouraged – it is rewarded and facilitated with the tools you need to think bigger and build better. We are a team of collaborators, innovators, and strategists looking for people who can grow with us.
Culture is an integral part of working at CompuVision. Our company DNA represents the most important values, the ones we live by. We strive to Be Curious about technology and new ideas, Go Beyond for our clients and Serve As One with our teammates. All our colleagues understand the importance of our Noble Promise: “Building Growth Minded People”. The Noble Promise is about developing curiosity in others, rather than exhibiting it ourselves. Building Growth Minded people requires an inherent sense of curiosity, a drive to continuously improve and a commitment to learning by all parties.
The “CompuVision Way” is our set of people, process and technology, that produce a predictable result for our customers. You must be aware of, and maintain this standard, understanding that it is a living guide; Always updating and always changing based on influence from our team and the needs of our clients.


Key Responsibilities
  • Understand and follow “The CompuVision Way”. This is our set of standards and processes that produce a predictable result for the customer. You must be aware of and maintain our standards.
  • Receive & respond to escalated service requests, incidents and change requests in a timely manner
  • Be familiar with Microsoft Office standalone and Office 365, and the differences between them.
  • Demonstrate technical troubleshooting skills commensurate with 1-3 years of experience in a service or help desk or environment.
  • Train and educate CompuVision clients on technical standards
  • Maintain accurate and up to date documentation through the change management process.
  • Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
  • Mentor and assist Tier 1 and Tier 2 Peers.
  • Provide coverage for Field Technician by attending to site visits at client offices when required; have access to a vehicle and maintain business class insurance.

Skills Knowledge and Expertise
What you already have

  • Microsoft MCSE, MCSA, or MCTIP (in progress or completed)
  • At least 2 years relevant IT experience fully supporting and building SMB environments.
  • At least 3 years’ experience managing & working with the following technologies:
  • At least 2 years’ experience with virtualization technologies
  • Post-secondary training in Network Administration or Computer Systems Administration, or at least 2 years’ experience with a Managed Services Provider (MSP) in a tier 2 technical capacity.
    • Windows Server
    • Exchange
    • Active Directory
    • GPOs
    • Routing and Switching
    • Firewalls
    • VPNs
    • Virus and Security
    • TCP/IP
    • DHCP
    • DNS
    • Hyper-V
    • VMWare

Benefits
Why you should join:

  1. You are disruptive and innovative: Our team members are constantly growing and encouraged to be innovative. We constantly challenge the status-quo and are seeking new and better ways to do things. #BeCurious
  2. You have a growth mindset and are looking for a long-term home: This isn't just a job, it is a career. We want you to grow with us so we provide mentorship, job shadow and leadership development programs. And you never know, opportunities may exist in the future that don't exist today! #NoblePromise #GrowthMindset
  3. You are a fanatic about customer service: We understand that our services are a critical component of our client's success and constantly strive to ensure they have the best experience possible. #GoBeyond
  4. You thrive as part of a team: We are a team of smart, talented & motivated individuals who understand the importance of supporting each other. #ServeAsOne
  5. You are seeking a fun, culture and values driven organization: Values aren't just the names of our break-out rooms, we actually live them and expect you to also. Our sense of humour helps get us through the challenges that IT can sometimes bring. #CompuVisionDNA
Why you shouldn't:

  1. You don't like responsibility and accountability. We're extremely excited about everything that we have going on and we cannot accomplish it all without everyone playing their part.
  2. You prefer a status-quo, slow paced environment. We are fast-paced and change often so you need to adapt and pivot with us.
  3. You prefer to work individually. We Serve as One because together we are greater than the sum of our individuals, and teamwork is essential to our success.
Our corporate culture is built around the idea that people are happier, do better and work better when they are given the opportunity to carve their own path. By building our culture around trust and autonomy, we have created a respectful, mutually beneficial environment that supports free-thought and innovation. Also, we’re pretty darn fun too if we do say so ourselves. If you are interested in joining and contributing to our team of technology slayers – we would love to hear from you!
*We appreciate all applications; however, only those candidates selected for an interview will be contacted*