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Help Desk Manager Jobs in Calgary, AB (NOW HIRING)

A&A Business Consulting

Help Desk Intern

Calgary, AB

Help Desk InternAbout UsAt Contego, we help organizations work smarter by providing enterprise level managed information services for small and medium sized businesses. Based in Calgary, we're a team ...

VC3

IT Help Desk Technician - Level 2

Calgary, AB

Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level ... Maintain accurate and up to date documentation through the change management process. * Maintain ...

VC3

IT Help Desk Technician - Level 2

Calgary, AB

Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level ... Maintain accurate and up to date documentation through the change management process. * Maintain ...

VC3

IT Help Desk Technician - Level 1

Calgary, AB

Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance ... Tier 1 server & Network device management. (Connectivity issues & New user setup) * Resolve ...

Mount Royal University

Service Desk Analyst

Calgary, AB · On-site

Our teams prioritize both frontline support, ranging from technical troubleshooting and password assistance to in person help at our service desk, and the strategic management of IT services. We are ...

VC3

IT Service Desk Technician, Level 3

Calgary, AB

... Desk Technician is responsible for providing senior level technical assistance and support to ... Advanced server & network device management. * Resolve technical problems with Servers and network ...

GAM Technical Services

L1 Support Hero

Calgary, AB · On-site

Salary: About GAM Tech GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP ... Qualifications & Experience 1+ years of experience in IT support, help desk, or customer service ...

GAM Technical Services

L1 Support Hero

Calgary, AB

CA$40K - CA$60K/yr

About GAM Tech GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated ... Qualifications & Experience 1+ years of experience in IT support, help desk, or customer service ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Calgary, AB

Help Desk Manager information

See Calgary, AB salary details

$37.5K

$78.2K

$120K

How much do help desk manager jobs pay per year?

As of Aug 2, 2026, the average yearly pay for help desk manager in Calgary, AB is $78,164.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $93,500.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Calgary, AB? The most popular types of Help Desk jobs in Calgary, AB are:
What are popular job titles related to Help Desk Manager jobs in Calgary, AB? For Help Desk Manager jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Calgary, AB look for? The top searched job categories for Help Desk Manager jobs in Calgary, AB are:
What cities near Calgary, AB are hiring for Help Desk Manager jobs? Cities near Calgary, AB with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Calgary, AB as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $78,164 per year, or $37.6 per hour.

Help Desk Intern

A&A Business Consulting

Calgary, AB

Full-time

Posted 17 days ago

Job description

Help Desk InternAbout UsAt Contego, we help organizations work smarter by providing enterprise level managed information services for small and medium sized businesses. Based in Calgary, we're a team of problem-solvers who are passionate about making systems work better-so our clients can too. The OpportunityWe are seeking a Help Desk Intern for a 4-16 month term. This role is meant for a summer, co-op or internship student. In this role, you will be the first point of contact for end users by trouble shooting hardware and software issues, assisting with user onboarding and offboarding, keeping IT related documentation up to date, and supporting IT infrastructure projects. This is a hands-on position designed to build technical skills in a corporate environment. Key ResponsibilitiesSoftware & Hardware Support: Provides exceptional, customer focused technical assistance for incoming inquiries via phone, email, chat Investigates, diagnoses and resolves basic issues related to computer systems, software printers, mobile devices Escalates complex issues to senior support team members User onboarding & offboarding: Installs, configures and maintains workstation hardware (desktops, laptops) and peripherals Assists with setup of new user accounts and software needed Documentation Support: Log and track all support requests in the Help Desk ticketing system Maintains inventory documentation to support device lifecycle management Creates and updates internal documentation, SOP's for frequently asked questions Infrastructure Projects:Support IT infrastructure projects for clients upon request such as Office 365 implementations, as well as SharePoint site improvements and associated applications.QualificationsIf you are student currently enrolled in a post-secondary program in Information Technology, Computer Science or related field, this is the main criteria. Please don't hesitate to apply.Ideally, you will be interested or have skills in: Basic knowledge of Server and PC hardware troubleshooting, Basic knowledge of network fundamentals and firewalls, The following skills are an asset: Basic knowledge of Windows Server, Linux, Unix and Macintosh operating systems Basic knowledge of Server virtualization (VMWare, Hyper-V) and application (Remote Desktop) environments Additionally, the following soft skills are a must have and examples should be highlighted in your cover letter: Excellent verbal and written communication skills with the ability to empathize with frustrated callers and turning them into happy callers Strong aptitude for trouble shooting, problem solving and analysis Aptitude for learning software quickly and with minimal instruction Ability to handle multiple tasks; working both independently and collaboratively in a fast-paced team environment Professionalism and discretion especially when handling sensitive information. Prior customer service and familiarity with the IT industry is also desired. Why join us? We work together as a collaborative team which means that we brainstorm and trouble shoot as a group. This leads to lively discussions and unique solutions that make the most of our client's technology. Our clients expect us to be honest, transparent, and straight forward. This gives us the freedom to tell them when we make mistakes and to share with them the cool way we can make technology work for them. We offer a competitive hourly wage and the ability to grow and learn in a team environment.*Please note this role is based on site*How to ApplyIf you feel this is the position for you, please send your resume and cover letter to recruitment@AandAConsulting.ca. We will be reviewing applications as they come in - don't wait to apply!

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