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Help Desk Manager Jobs in Calgary, AB (NOW HIRING)

Assistant Manager

Calgary, AB · On-site

CA$17/hr

Helping clients find storage solutions that fit their needs * Managing front desk operations customer, inquiries and property tours * Confirming reservations and completing rental agreements

Helping clients find storage solutions that fit their needs * Managing front desk operations customer, inquiries and property tours * Confirming reservations and completing rental agreements

Managing insurance claim submissions and follow-ups * Posting insurance payments * Resolving claim ... Supporting and overseeing front desk performance * Helping resolve patient concerns * Monitoring ...

Managing insurance claim submissions and follow-ups * Posting insurance payments * Resolving claim ... Supporting and overseeing front desk performance * Helping resolve patient concerns * Monitoring ...

Dental Office Manager- Calgary

Calgary, AB · On-site

CA$33 - CA$36/hr

We'd love to meet you! We're seeking an enthusiastic hybrid Manager-Administrator Lead to help run ... desk. This role is ideal for someone who enjoys leadership and hands-on involvement. Location:

Manage front desk to cover breaks, and as needed * Integrate equity, diversity and inclusion ... Demonstrated experience assessing complex clients, helping identify various needs and strengths and ...

Clearly identify and help the project team understand project schedule and objectives, monitoring ... All deliverables that pass through your desk are the best quality you have produced, only surpassed ...

Clearly identify and help the project team understand project schedule and objectives, monitoring ... All deliverables that pass through your desk are the best quality you have produced, only surpassed ...

... Desk practice, within International Tax services, will provide you with the opportunity to help multinational companies address their cross border tax needs both locally and globally by managing ...

Showing results 21-40

Help Desk Manager information

See Calgary, AB salary details

$37.5K

$78.2K

$120K

How much do help desk manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for help desk manager in Calgary, AB is $78,164.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $93,500.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

What are the most commonly searched types of Help Desk jobs in Calgary, AB?

The most popular types of Help Desk jobs in Calgary, AB are:

What are popular job titles related to Help Desk Manager jobs in Calgary, AB?

For Help Desk Manager jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Calgary, AB look for?

The top searched job categories for Help Desk Manager jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for Help Desk Manager jobs?

Cities near Calgary, AB with the most Help Desk Manager job openings:

Infographic showing various Help Desk Manager job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $78,164 per year, or $37.6 per hour.

GYMVMT Front Desk Associate - Calgary Trans Canada Centre

Goodlifefitness

Calgary, AB

Full-time

Medical, Dental, PTO

Re-posted 23 days ago


Job description

GYMVMT FRONT DESK ASSOCIATE

Hours of Work: Monday-Sunday, varied shifts

About Us

GYMVMT/HER GYMVMT operates fitness facilities across Alberta in Calgary and Edmonton. Together, we are inspiring a new movement by innovating and re-energizing the fitness experience.

As part of our team, you'll have the opportunity to make a real difference in people's lives every day. At the same time, you'll be part of a passionate group of fitness leaders who know what it takes to succeed and continue to shape the future of the fitness industry.

We want YOU to bring your expertise to our growing team. If you have initiative, a positive demeanor, and a winning attitude, and most importantly, want to make a difference in fitness, we want to hear from you!

Why GYMVMT/HER GYMVMT

  • Competitive compensation package
  • Competitive benefits package including health and dental coverage.
  • Access to Employee and Family Assistance Program (EFAP)
  • Vacation and PST (Personal Sick Time)
  • Complimentary gym membership for you and a friend or family member
  • Employee discounts on fitness services
  • Professional development opportunities

Your Talents and Your Attitude

Come and be part of a dynamic community!

You have a mindset that embraces both personal and professional progress and want to be part of a high performing team that values human connections.

You are up for a challenge and have the flexibility and eagerness to thrive in a fast-paced, ever-evolving environment.

You are heavily focused on providing professional and courteous assistance to management, colleagues, members, and visitors.

You have strong organizational skills with an emphasis on reasonable and positive outcomes.

You are a strong listener with the ability to empathize and problem solve while demonstrating diplomacy in all interactions.

You are a high energy, positive team member with a passion for helping others in their health and wellness journey.

You are committed to a culture that celebrates diversity, equity and inclusion and values giving back to the community.

You have a deep desire to be strong for life with an upbeat, positive attitude and an ability to approach people and drive them to become their strongest.

You are results driven with a desire to assist when needed.

You communicate with ease, agility, conciseness, and clarity.

Building relationships is your superpower, collaboration a strength and having initiative a gift!

Muti-tasking is intuitive.

You are self-motivated and can easily adapt to working within a team or independently.

You are consistent and dependable and committed to your schedule.

Social media and technology are second nature.

You have a desire to continually learn and apply new knowledge.

Qualifications & Requirements

  • High school diploma or GED, an asset.
  • Prior related customer service or receptionist experience, an asset.
  • Competency in Microsoft applications including Word, Excel, and Outlook.
  • Experience with administrative and clerical procedures.

Conditions of Employment

Successful applicants must provide proof of qualifications.

We would like to thank all applicants for their interest and resumes. Please note, only those candidates chosen to proceed through the selection process will be contacted. No phone calls please.


This job posting is for an existing vacancy.


Diversity and Inclusion

At GYMVMT, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.


Recruitment Fraud Alert


Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites.


Protect yourself:

GoodLife Fitness, Fit4Less, GYMVMT, canfitpro, and GoodLife Kids Foundationpositions are posted tojobs.goodlifefitness.comand must be applied to via the secure portal on that site; Job offers or requests for banking information or your SIN willneverbe sent via email, phone, or text message; Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @gymvmt.com, @canfitpro.com, or @goodlifekids.comemail address.


If you currently work for us, Associates should only apply to positions on the Jobs Hub in Workday and all job offers, requests for banking information or your SIN should be completed when logged into Workday. We willneverask you to send this information via email, phone or text.


Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @gymvmt.com, @canfitpro.com, or @goodlifekids.comemail address.