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Help Desk Manager Jobs in Alberta (NOW HIRING)

Walmart

(CAN) Customer Service Desk Associate

Edmonton, AB · On-site

CA$16.15/hr

As a key point of contact for customers, you help maintain security and accuracy while contributing ... Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.

Pursuitcollection

CA$18.50/hr

Assists management with responding to reviews, surveys, comments and feedback via phone, email ... Helpful and friendly, willing to go the extra mile * Relaxed, flexible and able to handle a few ...

Fluor

Site IT Lead

Calgary, AB · On-site

Escalate issues to the Enterprise Help Desk and specialized IT teams as required. Work closely with the Home Office PIM Lead to support project information systems, document management, digital ...

GAM Technical Services

L1 Hero Support

Edmonton, AB · On-site

CA$45K - CA$60K/yr

Qualifications & Experience * 1+ years of experience in IT support, help desk, or customer service ... and Management -- to make sure we're the right fit for each other. 6. Start your dream job at GAM ...

New

GAM Technical Services

L1 Hero Support

Edmonton, AB

CA$45K - CA$60K/yr

Qualifications & Experience 1+ years of experience in IT support, help desk, or customer service ... and Management - to make sure we're the right fit for each other. 6. Start your dream job at GAM ...

New

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Alberta

Help Desk Manager information

See Alberta salary details

$37.5K

$78.2K

$120K

How much do help desk manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for help desk manager in Alberta is $78,164.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $93,500.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Alberta?

The most popular types of Help Desk jobs in Alberta are:

What are popular job titles related to Help Desk Manager jobs in Alberta?

For Help Desk Manager jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Alberta look for?

The top searched job categories for Help Desk Manager jobs in Alberta are:

What cities in Alberta are hiring for Help Desk Manager jobs?

Cities in Alberta with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $78,164 per year, or $37.6 per hour.

Part-Time Front Desk Associate - 17th Ave

Myo

Calgary, AB

CA$17 - CA$19/hr

Part-time

Posted 9 days ago

Job description

We're looking for a Part-Time Front Desk Associate (FDA) to join Myo - 17th Ave!
 
17th Ave (1709 8 St SW, Calgary)
 
The ideal candidate will have the following availability, and will be scheduled to work 2-3 shifts per week.
Estimated Start Date: 1st week of September
 
As a member of our front desk team, you will deliver exceptional hospitality, managing clinic operations, and support our team of expert clinicians. You'll play a vital role in creating a seamless client experience while actively contributing to the clinic's sales objectives. 
 
Who We Are
 
Myo is modern physical therapy to futureproof your body. Through 1:1 expert care, our team of physiotherapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day.
 
Join us in our mission to raise body IQ globally! #FutureproofYourBody
What You'll Do
  • Provide all clients exceptional service and hospitality in line with Myo standards
  • Introduce new clients to our service offerings with clear, on-brand messaging via phone, walk in, written communication
  • Constantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist management
  • Ensure all claims, invoices, transactions are submitted and filed accurately.
  • Maintain clean, consistent client notes for seamless service to each client
  • Consistently monitor and maintain clinic organization and cleanliness: this may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks
  • Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned
  • Maintain consistent communications with all other FDAs and clinic staff to ensure seamless handoff from one shift to the next
  • Share insights from daily shifts, clinicians and client feedback to Operations Lead as relevant
Who We're Looking For
  • You have 1+ years of experience working in a customer service and/or hospitality role
  • You must be able to work a minimum of 3 shifts per week, with weekend availability
  • You care deeply about ensuring positive client interactions and experiences
  • You are proud of the team and workspace you're a part of, exemplified through a well maintained, presentable clinic
  • You pay attention to every detail - small or big. After all, how much we care is the fuel for our passion!
  • You're passionate about the work we do, the services we offer and can clearly communicate the long term value to our clients
  • You perform your job duties with consideration and care for business driving booking strategies
  • You thrive in a fast paced environment
  • You are innately curious, always seeking to solve problems, answer questions and better your work product
  • You show up as your authentic self day in and day out, making your voice heard
  • You prioritize your own physical and mental health so you can show up as your best version in the workplace
Myo Benefits + Perks
  • 100% Employer-Paid Extended Health Benefits for all full-time employees (must work a minimum of 30+ hours/week to qualify)
  • Group RRSP with Profit-Sharing Employer Match
  • Discounted Pet Insurance through SPOT
  • Complimentary paid staff treatment sessions
  • Bonus payout for referral of new team members
  • Employer-paid mental health support through our EAP, Homewood 
$17 - $19 an hour
Apply today - here's what you can expect
 
Our Hiring Process
 
We believe in creating a thoughtful and engaging hiring experience-just like the client experience we provide at Myo. If your application is selected, you'll have the opportunity to meet with our Regional Operations Manager for a great conversation about your background in client services, your accomplishments, and what drives you.
 
This is also your chance to dive deep into your customer service and administrative experience, align with our Myo values, and explore how you can grow with us. Plus, you'll get to see our beautiful clinic firsthand and get a feel for the vibrant environment you'd be a part of!
 
We're excited to meet you and explore the possibilities together!
 
Why Myo?
 
At Myo, we offer a dynamic and collaborative environment where exceptional service meets meaningful impact. As a Front Desk Associate, you'll be the face of our clinics-creating a welcoming atmosphere, supporting our clinicians, and ensuring every client has an outstanding experience.
 
Join us in helping people move better, feel better, and Futureproof Their Bodies.
 
Core Values and Principles
 
At the heart of our operational ethos lie our core values, encapsulated by a commitment to:
 
* Care Deeply (Empathy)
* One Team, One Dream (Collaboration)
* Make it Count (Focus)
* Set the Pace (Ambition)
* Never Stop Learning (Curiosity)
 
Learn more about us through our YouTube and Instagram.
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